Hilton Worldwide Interview Questions & Reviews

Updated Aug 21, 2014
Updated Aug 21, 2014
205 interviews

Interview Experience

Interview Experience

58%
22%
18%

Getting an Interview

Getting an Interview

53%
12%
12%

Interview Difficulty

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Average

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Assistant Night Manager Interview

    Anonymous Interview Candidate  in  Melbourne
    Anonymous Interview Candidate in Melbourne
    Application Details

    I interviewed online. The process took 1 week - interviewed at Hilton Worldwide in June 2011.

    Interview Details

    Informative, thorough, organized and helpful.

    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Food and Beverage Attendant Interview

    Anonymous Interview Candidate  in  Cairns
    Anonymous Interview Candidate in Cairns
    Application Details

    I interviewed online. The process took 1 week - interviewed at Hilton Worldwide in March 2013.

    Interview Details

    There were two interviews for applying for the job position. FIrst, I was interviewed by the HR manager. Then I was interviewed by the director of all departments and managers from F&B department.

    Interview Questions
    • How would your friends describe you as a person(when you are not with them)   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Function Supervisor Interview

    Anonymous Employee  in  Adelaide
    Anonymous Employee in Adelaide
    Application Details

    I interviewed online. The process took 1 week - interviewed at Hilton Worldwide in August 2009.

    Interview Details

    quite formal interview as the company was looking for a part time function supervisor. the competition was intensive, by the time i was interviewed, there were 20 applicants were inverviewed and another 20-30 people after me.

    Interview Questions
    • why did you want to be in the hospitality industry as your backgound is in accounting?   Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Reservation Sales Specialist Interview

    Anonymous Employee  in  Tampa, FL (US)
    Anonymous Employee in Tampa, FL (US)
    Application Details

    I interviewed online. The process took 1 week - interviewed at Hilton Worldwide in August 2014.

    Interview Details

    After passing the initial assessment, the Hirevue (video) interview, PC Check (this is an absolute must) within two days of the application, I was scheduled for a phone interview on my third day. I thought I did very well, even with the 'role play'.

    However, I am sure the reason I did not get an offer was because of my 'over qualification'. I have a MBA (Master in Business Administration) and I am working on my PhD. I definitely would prefer a work at home job, because of the flexibility, and I do not have any small children at home. That was what caught my attention to this position.

    The interviewer spent quite some time questioning me about my degree and upcoming Doctorate completion. I sensed that I was not going to get the position when she stated that, it seems that I would be more suited or I seem to have more of a business/management/HR background, etc. I explained to her that while that may seem like the obvious, I also am very interested in customer service, I do have extensive background in that field, and probably over time that could be something that I would do when seeking upward mobility in the future.

    I still have to say, that the experience and the process was an eye opener since I have never done any other job interview like this. I like the ease and comforts of doing everything from your home and phone. It made me feel very relaxed and comfortable.

    Interview Questions
    • Unexpected Question: When did you start your PhD program?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Executive Assistant Interview

    Anonymous Employee  in  Miami, FL (US)
    Anonymous Employee in Miami, FL (US)
    Application Details

    I interviewed online. The process took 2 days - interviewed at Hilton Worldwide in July 2014.

    Interview Details

    I applied through their website and was called a week later to meet with the HR manager. The interview lasted 15 minutes, and the second I left, I knew I did not want to work there. The HR manager did not tell me much about the position, she just reiterated that I would be answering e-mails and phone calls. She didn't even speak highly of the company. Even though I knew I didn't want to job, I still like to follow-up, out of courtesy. To my surprise, this company does not let their candidates know that they weren't chosen for a position or that it was filled.

    Interview Questions
    • The HR manager kept asking me if I would be challenged with answering e-mails and taking phone calls.   View Answer
    No Offer
    Negative Experience
    Easy Interview
  7.  

    Revenue Analyst Interview

    Anonymous Employee  in  San Francisco, CA (US)
    Anonymous Employee in San Francisco, CA (US)
    Application Details

    I interviewed online - interviewed at Hilton Worldwide.

    Interview Details

    Received the call to schedule an interview less than 5 days after sending out resume. First round interview was on site with Assistant Director of Human Resource. Basically just behavioral question, like Why revenue analyst at (why) Hilton? Why should hire you? Where do you see yourself at 3-5 years?

    Interview Questions
    • What is the biggest challenge in your previous Revenue Analyst position?   Answer Question
    No Offer
  8.  

    Lead Cook Interview

    Anonymous Interview Candidate  in  Newark, NJ (US)
    Anonymous Interview Candidate in Newark, NJ (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Hilton Worldwide.

    Interview Details

    Encouraging, as time was spent on initial hire about expected onboard organizational culture. History of firm and focus on hospitality was stressed. Light questions regarding knowledge and experience. A few tests of math and people skills.

    Interview Questions
    • Appropriate way to deal with guest that is loudly questioning bill.   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Director of Marketing Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    The process took 4 months - interviewed at Hilton Worldwide.

    Interview Details

    Very long process. Hiring manager/decision maker had busy travel schedule and recruiter often didn't have update. Hiring manager told me I would come back for group interview. Over a month went by and that group interview never happened. Recruiter called and told me moving in another direction - ultimately was filled with internal employee.

    Interview Questions
    • Assuming you get the job, and we are sitting here at your 1 year review, what will that look like? What will you have accomplished?   Answer Question
    No Offer
    Average Interview
  10. 2 people found this helpful  

    Work At Home Reservation Sales Specialist Interview Interview

    Anonymous Employee  in  Tampa, FL (US)
    Anonymous Employee in Tampa, FL (US)
    Application Details

    I interviewed online. The process took 8 weeks - interviewed at Hilton Worldwide in July 2014.

    Interview Details

    Applied online in late May and completed the personality test and call center simulation the same day. Within about 3 weeks I received an email inviting me to conduct the video interview, which consists 20 questions --- only 5 of which are actual recorded video answers -- the rest were essay questions I had to type in.

    About 2 weeks after that, I was emailed to schedule the final telephone interview with my assigned recruiter. I did so upon receipt of the email from her assistant, and was scheduled for the following week. Got on the call, and was almost immediately rescheduled because the reception wasn't clear on her end -- I later realized. Was assured that this in no way would impact my hire-ability because it was a common occurrence since barely anyone had land-lines anymore (I do, but I only use it for emergency services and to send faxes). I did sense some sarcasm in the long lecture I got about how important a phone interview is, but I let it ride--chalked it up to being part of corporate life and dealing with different personalities--and possible exhaustion on her part. My interview was in the afternoon and she was about 10 minutes late in calling.

    But, conducted the rescheduled interview 2 days later. Lots of "tell me about a time" behavioral questions. I thought I did well. Standard stuff. I know I all but aced the role play because they furnish you the questions/scenarios days BEFORE the interview and I actually answered ALL OF THEM beforehand in writing, and did research to ensure I wouldn't trip up. The role play ran smoothly and I even got the outcome I wanted (from a sales perspective), despite hesitation from the "client" . Was told I'd hear back within 5 days. I sent my thank you letter (as I normally do for any job interview, AND as was suggested by Hilton in the prep packet they email you).

    Exactly 7 days later, I got the impersonal "reject" email. I wasn't too upset because they had posted the same exact job AGAIN earlier that week for a more preferred shift, so I applied for that one while I was waiting to hear back about the one I actually interviewed for. I emailed my recruiter and the main HR department for feedback on my interview and asking if I could be considered for the new one I applied for (not an unconventional request). Got read receipts for both emails but no answer. TODAY (exactly 7 days later), I got the second impersonal "reject email". So, I don't know. Maybe I'm over-qualified (they prefer a Bachelors degree and I have a Masters), I came off too professional and well-versed in business operations (aka, a potential troublemaker) or my Hilton employee referral wasn't up to snuff (guilty by association).

    I initially thought that maybe I didn't have a perfect "phone voice" but I know of others that work for them in this capacity, with similar voices AND mine could CLEARLY be heard on the video interview I submitted 3 weeks prior.

    So back to square one with the confusion. But I figured I'd a provide a not-so-glamorous viewpoint of the hiring process for THIS particular position, and maybe find other lost souls like me that have NO IDEA as to why they weren't ultimately hired.

    They hire for this job in Florida and Texas A LOT -- as in a class every month -- so turnover must be pretty high. Maybe I should count my blessings?

    Interview Questions
    • Tell me a time you didn't reach a goal and how did you deal with that -- to ensure it wouldn't happen again? (paraphrasing)   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11. 1 person found this helpful  

    Work From Home Reservation Sales Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Hilton Worldwide in July 2014.

    Interview Details

    Had to fill out an online application and do a personality test along with a stimulation of working in a call center. It was really easy but time consuming because you have to listen to the whole "training" first. Shortly after that was submitted I got an email to do a video interview on hirevue. It said the process would take 70 minutes but only took around 10. Only a few questions were video related and they give you 3 minutes to answer. The rest were all "essay" questions mostly requiring yes or no responses. A week or so later I received a call to set up a phone interview. The phone interview was a few days later and very challenging. The whole process took an hour long. The questions were ones I really had to think about to come up with answers. You then have to do a role play over the phone with the interviewer. They give you the information before hand so make sure you prepare! You must go step by step through a reservation process and must ask discovery questions to determine the best room to sell. I ended up not selling the room and I was confident I bombed the interview but got a call 2 days later with a job offer!

    Interview Questions
    • Describe a time you had to come up with a new solution to something and it failed. Tell me what it was, why it failed, and what you did as a result.   Answer Question
    Negotiation Details
    They go over the pay you decide what schedule you will be working.
    Accepted Offer
    Positive Experience
    Difficult Interview

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