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Sephora Seasonal Sales Associate Interview Question

"How would you handle a customer with a return?"
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Part of a Seasonal Sales Associate Interview Review - one of 217 Sephora Interview Reviews

Answers & Comments

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You want to ask them why they are returning the item, and try to recommend a replacement item. Then go through the return process, clearly explaining all the steps so that the customer knows and understands that process. Maintain a positive attitude and a smile throughout the transaction !

- Anonymous on Apr 19, 2013

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