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IKEA Interview Questions

Updated 17 Nov 2014
Updated 17 Nov 2014
228 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    CO-Worker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at IKEA.

    Interview Details

    The interview process was a lengthy one which lasted over a month. First stage, I had to send in my resume and cover letter. I then received an email asking me to fill out a “Getting to Know You, Getting to Know Us” form. This form asked for your availability and four basic questions. After sending this form, I then got a call from IKEA asking for me to attend the group interview. The group interview was relatively simple, they just asked you to discuss certain scenarios in a group. Finally, they emailed me asking to attend a one on one interview. The questions were relatively simple, and they people doing the interview were friendly, and so I am waiting on the final outcome.

    Interview Questions
    • Tell me about a time when you have had to go out of your comfort zone?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The hiring process involved a phone call inteview to begin with the next day then I got sent a getting to know you getting to know ikea form via email I completed that then I got moved to the next process stage which involved a group interview which went really well I had a great time. Now I'm waiting on a formal interview next month. It's a long process

    Interview Questions
    Negotiation Details
    Haven't reached that stage yet
    Accepted Offer
    Positive Experience
  3.  

    Interior Designer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at IKEA.

    Interview Details

    There were 3 stages to the process; phone screening, group interview and 'the grandparent' interview. Applied online and got a call around 2-3 weeks later. The phone interview had questions about IKEA (i.e. why IKEA, what does home furnishing mean to you, etc.) and lasted around 15 min.

    A week later I got a call saying I made it to the group assessment day+ a confirmation email. In addition, there was a form I had to fill out with situational questions (i.e. tell us about a time when you faced an obstacle and how did you overcome it?, when was a time you made a mistake and how did you fix it? etc.) and a personality quiz to complete. The group interview was a week after the confirmation email and I had to bring my portfolio along.

    On the day, there were around 9 people (including myself), 6 were going for the Visual merchandising role whilst 2 others + me were going for the Interior Designer role. There were head designers, managers and HR people in the room as well and they were all very friendly. After a brief intro about IKEA, we introduced ourselves and presented the piece of work in our portfolio we were most proud of. Then we had group activities, analysing a specific room (i.e. what is the style of the room? who do you think lives in this room? what would you change about the room? etc.) and split into teams of 3 to build a flatpack (could be a table, cabinet, etc.). Had to present our furniture and talk about where we would place it and how it could be used. After a lunch break, we had a 'feedback' session, which was actually a further interview questioning session. There were 2 people asking situational questions (around 8 Qs) and because I was not expecting it at all, blanked out for a few secs but they helped guide and recollect my thoughts so that was pretty nice of them. That concluded the group interview day and I was told I would find if I pass the round by Friday.

    Then on the following day, I got a call back saying I had made it to the 'Grandparent interview' and was asked to come in on the Friday (short notice because the manager was quite busy). I was asked to bring my portfolio again and was told that it was an informal interview with the Design head. True to their word, it was the most relaxed and chilled interview ever, chatting about different cultures, different IKEAs around the world, etc. The only questions he asked were once again, 'why IKEA? what do you think IKEA can offer you, what do you think the differences are between this IKEA and the other one?etc. Showed him my portfolio and chatted a bit more. Overall lasted around 2 hours and that concluded the final interview. Got a call a week later asking for reference checks and now pending (so no offer yet)

    Interview Questions
    • As an interior designer, what would your role be to customers in IKEA?   Answer Question
    • When was a time you had to deal with change and how did you cope with it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Inventory Co-worker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First a phone interview about hows and whats about your application, availablities, working rights etc, general questions. Then a panel interview. I'm still waiting for the final interview by HR department.

    Interview Questions
    Declined Offer
    Positive Experience
  6.  

    Customer Service Team Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at IKEA.

    Interview Details

    internal recruitment process, first interview with line manager and HR then second interview with department head.

    Interview Questions
    • tell us about a time you have to handle a difficult situation   Answer Question
    Negotiation Details
    non-negotiatable
    Accepted Offer
  7. 3 people found this helpful  

    IKEA Goods Flow Co-worker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at IKEA in September 2013.

    Interview Details

    Applied online through IKEA's website, got a call about two weeks later. The first call was a short five minute call with several questions: Why do you want to work for IKEA? Why do you want this position? Are there any days you can't work? When can you start? Etc. They said they will call me if I was successful in 3-5 days. Got a call about several hours later saying I was successful in the next step in the interview process which is a group interview. Gave me details on the date and time. Yet to go to the group interview.

    Interview Questions
    • Nothing to difficult, just be prepared for the typical interview questions.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8. 2 people found this helpful  

    Part-Time Customer Relations Co-Worker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at IKEA in June 2013.

    Interview Details

    Had a phone interview asking: Why IKEA? Tell your experiences in customer service and my availability. Then the interviewer was happy with my answers and invited me to a group interview.

    The group interview had around 20 people. We were seated in groups of 5 on each table. We had activities such as:
    - Introduced ourselves
    - Told our favourite rooms in the house, and Why
    - Chose a badge that depicts our personality
    - Created a poster with the alphabet making a word from each letter to describe customer service
    - We created a slogan as a group for our poster
    - Presented the poster
    - Filled out forms with our availability and referees
    - Had a tour of the areas we could be possibly working
    - Speed dating with different employees asking us questions

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  9.  

    Marketing Interview

    Anonymous Interview Candidate in Perth, Western Australia
    Anonymous Interview Candidate in Perth, Western Australia
    Application Details

    I applied online. The process took 4 weeksinterviewed at IKEA in June 2010.

    Interview Details

    Initial interview with HR and supervisor. Both were extremely polite and the questions were based around situations I have been in, and what I would do in hypothetical situations. As a recent graduate, they were obviously trying to gauge my knowledge and reasoning. Second and final interview was with Marketing Manager and supervisor. Again both polite. This was more of a 'get to know' to see whether I would be a good cultural fit.

    Interview Questions
    • If you were in a conflict with another staff member, how would you approach fixing the situation?   Answer Question
    Negotiation Details
    As I was a graduate, I didn't have any idea about how to negotiate. I loved the brand so I took the first offer.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Sales Manager Interview

    Anonymous Interview Candidate in Elizabeth, NJ (US)
    Anonymous Interview Candidate in Elizabeth, NJ (US)
    Application Details

    I applied online. The process took a weekinterviewed at IKEA.

    Interview Details

    Completed application on-line then received an email to schedule an interview. Took only a couple of days. I met first with HR and it was a pleasant experience. I was asked questions that were geared toward me personally and what I was looking to achieve within the company. I immediately met with the Store Manager and that interview lasted well over an hour. You sit in a comfortable room with couch and chairs so it feels informal. Questions were based on situations and how I would handle them or how I had dealt with them. When I asked what the number one concern was I was stunned to hear honestly and openly "their managers". Probing further it was revealed that about half the managers had been with the company over 10+ to 20+ years and only knew of the Ikea way. They didn't work as a team as the Store Manager would like and as I dived deeper found that there was really no set plan in place to correct the team attitude or guidance on leadership. It was mentioned several times during the interview and in the job posting about "coaching" and as I defined coaching I was finding this was not the focus of the store manager. It was talk the talk but came down to talk only and when the Store manager when questioned about his/her coaching it was evident that they themselves lacked the leadership they needed to keep their managers on one page and working together. The Store manager was more concerned about "not doing" someone's job and that coaching consisted of a conversation or two then if you don't get it, they start disciplinary actions.

    Their problem is definitely the Executive Level Managers and the Sales Managers. The lack of concern over their sales associates showed in offering customer service. Their leadership is evident when I left I bought some food and a mistake was made the manager was called over not once did she acknowledge me, look at me or apologize and walked away. The sales associates were too busy talking about chicken wings at the party they just had in the break room. Clearly a store running without clear expectations or standards. Sad their upper management is not engaged with its' store managers, if so the Store Manager would recognize they needed a leader, not just a pencil pusher.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  11.  

    Sales Co-Worker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at IKEA.

    Interview Details

    in online. you can connect the ikea web site and can choose any positions you want or are interested in. Usually, you can get the invitation of the group intervew within 30 days. when uploading your CV, Cover letter, please don't use asian style.

    Interview Questions
    • not difficult, but don't expect you to pass all the interview at once.   Answer Question
    Negotiation Details
    i didn't have any negotiation phase.
    Accepted Offer
    Difficult Interview

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