InterContinental Hotels Group

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InterContinental Hotels Group Interview Questions

Updated 24 Feb 2015
Updated 24 Feb 2015
121 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Guest Services Representative Interview

    Anonymous Interview Candidate in Sydney
    Anonymous Interview Candidate in Sydney
    Application Details

    I applied through college or university. The process took a weekinterviewed at InterContinental Hotels Group in January 2011.

    Interview Details

    If you're studying Hospitality, the interview was done with HR first then the properties "picked" who they liked. (only one property at a time could pick you, so if you said no, then you may not get another property picking you / if you said yes, a better opportunity may have been waiting but missed out on picking you).
    Then met with managers for one interview.

    Interview Questions
    • Pretty straight forward interview questions, nothing that I wasn't prepared for. As long as you follow the STAR behavioural technique you'll be fine. Have a few generalised answers that can be moulded to suit the question.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Application Details

    I applied online – interviewed at InterContinental Hotels Group.

    Interview Details

    First step : selection based on resume and cover letter
    Second step : phone interview with HR
    Third step : online tests
    Fourth step : phone interview with relevant field directors
    Fifth step : Assessment center in one of the hotels
    Final selection

    Interview Questions
    • Standard questions : why would you like to work for us ? What skills do you have which fits with the mission you are applying for ? Tell me a mission you accomplished you were particularly proud of ?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Devops Engineer Interview

    Anonymous Employee in Atlanta, GA (US)
    Anonymous Employee in Atlanta, GA (US)
    Application Details

    interviewed at InterContinental Hotels Group in February 2015.

    Interview Details

    2 phone interviews, 1 face to face, followed up by another phone interview.
    General open ended questions..."What have you done with ...?" Some questions like "Explain how xyz was done previously and your role with it." All of that was during the first 2 calls and the face to face. For the 3rd call the lower level person who did not make the hiring decision kept asking very technical questions about subjects that were not relevant, technologies that were outdated, or about items that I had already stated that I was not familiar with. He kept asking the same questions just rewording them.
    They said they really liked me and thought I was a good fit at the face to face but then never called me back to say yes or no.

    Interview Questions
    • General open ended questions..."What have you done with ...?" Some questions like "Explain how xyz was done previously and your role with it." All of that was during the first 2 calls and the face to face. For the 3rd call the lower level person who did not make the hiring decision kept asking very technical questions about subjects that were not relevant, technologies that were outdated, or about items that I had already stated that I was not familiar with. He kept asking the same questions just rewording them.
      They said they really liked me and thought I was a good fit at the face to face but then never called me back to say yes or no.
       
      Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Program Manager Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    There were two phone interviews, one in person interview followed 2 months later after being asked to work with their process and they were very interested. Then we had a panel interview and IHG provided no feedback after that step.

    Interview Questions
    No Offer
  6.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at InterContinental Hotels Group in January 2015.

    Interview Details

    Applied online and scheduled my interview. Went to IHG and had a personality test. After, I had a 1 on 1 interview with an HR rep. She asked about my background/previous job. She then gave me a skills test. Finished that and was told that I passed to get a 2nd interview. 2nd interview was a panel interview 2 on 1. Was asked to roleplay as a Customer Care Rep dealing with an angry caller. Was offered the job after passing that. I accepted and was told to wait for an e-mail to conduct the background check.

    Interview Questions
    • "Tell us about something that you've done that you're not proud of."   Answer Question
    Negotiation Details
    Not able to negotiate, it's a CSR job.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Reservations Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at InterContinental Hotels Group in January 2015.

    Interview Details

    I applied online and a couple of days later got an email asking me to schedule an interview. I went to the office at the appointed hour and waited a couple minutes before I was sent to talk to a nice lady about why I was applying. After I was asked to take a couple test on a computer followed by a mock call situation test on a computer. After I talked to a second interviewer and after answering more questions mostly about past experience I was asked to take a call from him to reserve him a room and then I was offered the job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Planning Manager Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at InterContinental Hotels Group.

    Interview Details

    Applied online. Process took almost 2 months. 2 phone interviews, followed by 3 stages: Case study presentation, and another 2 other interviews. Questions were extensive and considerable knowledge of the industry was required.

    Interview Questions
    • They all were relatively straightforward. Why this industry? Why us? What are the current events in this sector? How competition alters the landscape? Talk me through a change process. RoI on investment. P&L of a hotel calculation. etc   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Information Security Interview

    Anonymous Employee in Atlanta, GA (US)
    Anonymous Employee in Atlanta, GA (US)
    Application Details

    I applied through a recruiter. The process took 2+ weeksinterviewed at InterContinental Hotels Group in December 2014.

    Interview Details

    Went through a recruiter and spoke with one hiring manager who seemed to be having a busy day. He didn't seem to interested from the start and was only concerned with a couple of very specific quesitons/answers. He seemed a bit condescending on the interview.

    Interview Questions
    • This was a very specific question related to a certain type of experience with a tool that they use and I answered but I don't believe that it was the answer that the hiriing manager wanted specifically. He wasn't specific enough in his questioning and didn't account for what the total application could do so I don't think he understood.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10. 1 person found this helpful  

    Sales Coordinator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at InterContinental Hotels Group.

    Interview Details

    First conversation with HR department
    Second conversation with Sales Manager and General Manager.

    Due to juniority mostly questions related to studies and internships, as well as my motivation for the position.

    Accepted Offer
    Neutral Experience
    Average Interview
  11. 1 person found this helpful  

    Director Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I didn't enjoy the process. They brought several candidates who were competing for the same role on the same day, even having lunch together. that's ok for an internship position, not for a senior role. Pretty uncomfortable.

    Interview Questions
    • Questions were OK, but none of candidates got one on one time with the hiring manager. Interview with hiring manager included another candidate at the same time. Akward.   Answer Question
    No Offer

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