InterContinental Hotels Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Front Desk Agent (6)
- Reservations Sales Agent (4)
- Director of Sales (3)
- Guest Services Representative (3)
- Sales Coordinator (2)
- Sales Manager (2)
- Restaurant Manager (2)
- Banquet Server (2)
- Manager (2)
- Brand Service Consultant (2)
- Guest Services (2)
- Front Desk (2)
- Restaurant (1)
- Head of Front Office (1)
- Software Architect (Atlanta, GA) (1)
- Consultancy Contractor (1)
- Reservations Sales Specialist (1)
- Manager, Procurement Research (1)
- FB Supervisor (1)
- I Host (1)
- Igrad (1)
- Graduate Leadership Programme-Revenue Management (1)
- Supervisor (1)
- Team Manager (1)
- DOS (1)
- Group Reservations Coordinator (1)
- Assistant Gm Hotel (1)
- Finance Manager, Investment Analysis (1)
- Brand Communications Manager (1)
- Sales/Marketing Internship (1)
Guest Services Representative Interview (Positive Experience; Easy Interview)
I applied through college or university and the process took 1 week - interviewed at InterContinental Hotels in January 2011.
Interview Details If you're studying Hospitality, the interview was done with HR first then the properties "picked" who they liked. (only one property at a time could pick you, so if you said no, then you may not get another property picking you / if you said yes, a better opportunity may have been waiting but missed out on picking you).
Then met with managers for one interview.
Interview Question – Pretty straight forward interview questions, nothing that I wasn't prepared for. As long as you follow the STAR behavioural technique you'll be fine. Have a few generalised answers that can be moulded to suit the question. Answer Question
Graduate Leadership Programme-Revenue Management Interview (Positive Experience)
Interviewed at InterContinental Hotels
Interview Details First classic interview with motivational questions and questions from the cv + psychometric test composed of numerical, text comprehension and logical elements + competency based questions interview + assessment centre (role play, group role play, written case study, presentation of case study solution, interview)
Sales Coordinator Interview (Positive Experience; Average Interview)
Interviewed at InterContinental Hotels
Interview Details The process will be done with the sales manager and director of sale ( Maybe even a sales coordinator if they have one at the time). On site in the hotel lobby. Dress professional and be early. They will try to make the process as fast as possible but the interview will be at least an hour.
Interview Question – The questions will be basic tell me about yourself questions. Make sure to smile, be bubbly, and present a plan of what you would like to do for the company. Answer Question
Reason for Declining – The pay rate was low
Front Desk Receptionist Interview (Neutral Experience)
I applied online and interviewed at InterContinental Hotels.
Interview Details I applied the front dest receptionist position online, which included several short essay questions and some basic information. I got a phone call 3days later and told you to come the day the hr called you or the next day. The interview was one on one and lasted about 18 minutes. Asked about my previous working experience and gave some example how I perform my excellent customer service. The interview was not hard just be honest.
Interview Question – No unexpected questions Answer Question
Human Resources Director Interview (Positive Experience; Difficult Interview)
I applied through an employee referral and the process took 2 days - interviewed at InterContinental Hotels in February 2012.
Interview Details Two Interviews - Corporate HR and Owning Company Representative - both were behavioral with the HR one being more of an technical experience base and the other being more of a strategic and behavior interview
Interview Question – Behavioral/Situation line of questions View Answer
Negotiation Details – I was able to negotiate and the soft sell method worked.
Communications Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 3 months - interviewed at InterContinental Hotels.
Interview Details Really depends on the hiring team. I was screened by our recruiter. Then I did a behavioral phone interview. Then I was interviewed by the Director and Manager of the team.
Front Desk Interview (Positive Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at InterContinental Hotels in March 2014.
Interview Details very accurate it was very long but not overwhelming i was interviewed by 3 persons, the HRM, the FOM and the GM at the end for more than an hour
Interview Question – the written test Answer Question
Assistant Gm Hotel Interview (Positive Experience; Easy Interview)
I applied online - interviewed at InterContinental Hotels in January 2013.
Interview Details Very smooth and educational process. I was kept informed over the entire process. Process was timed just right. Everyone I came in contact with was great. Traveling to the corporate office was impressive.
Negotiation Details – Past Experience
Training Manager Interview (Negative Experience; Average Interview)
I applied online and the process took 2+ months - interviewed at InterContinental Hotels in January 2014.
Interview Details The interview process took months and there was little communication.
Interview Question – There was a task assignment that was asked of the applicants and no feedback on what worked or didn't. Answer Question
Director of Food & Beverage Interview (Negative Experience; Difficult Interview)
I applied in-person and the process took 4+ weeks - interviewed at InterContinental Hotels in March 2014.
Interview Details Interview with Director of HR, Interview with Director of Operation, Interview with Regional General Manager
Interview Question – How would you handle challenging direct reports Answer Question
Negotiation Details – Back and forth. Finally hotel pulled all previously discussed offers back and pulled the job posting
Interviews for Top Jobs at InterContinental Hotels