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J.P. Morgan Customer Service Representative Interview Questions & Reviews

Updated Jun 11, 2014
All Interviews Received Offers

Getting an Interview  

71%
10%
7%

Interview Experience  

45%
36%
18%

Interview Difficulty  

Average Difficulty
23 candidate interviews Back to all interview questions
Relevance Date Difficulty
in
1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Westerville, OH (US)

I applied in-person and the process took 2 weeks - interviewed at J.P. Morgan.

Interview Details I applied on line. and they called with a phone interview, that went well. then a few days later they called me for a face to face interview with two people. that went well also. They called me a week later and offered me the position. I accepted.

Interview Question – What I would do with an irate customer.   Answer Question

Negotiation Details – .


Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Elgin, IL (US)

I applied online and the process took 2+ weeks - interviewed at J.P. Morgan in January 2012.

Interview Details The interview process is great. Very friendly and caring. They explain the job in great detail.

Interview Question – Put on the spot by having to act like you are making a collection call to a card member.   Answer Question


No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied through college or university and interviewed at J.P. Morgan.

Interview Details I had an initial interview for about 10 minutes then they said I passed it then they will refer me to thr HR Dept. and wait for their call the following day.

Interview Question – Why do you want to relocate and seek opportunities with JPMorgan?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Newark, DE (US)

I applied online and the process took 1 week - interviewed at J.P. Morgan in September 2013.

Interview Details Went through a Temp agency and was sent to the site in Newark for a 3 person interview

Interview Question – All teh questions were the same from all the interviewers   Answer Question

Negotiation Details – the pay was set


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Mumbai (India)

I applied through a staffing agency and the process took 2 days - interviewed at J.P. Morgan in September 2013.

Interview Details Person from OPs talked about my reasons for leaving the present job, which I found particularly strange. Instead of quizzing me regarding my work ability, the person rather seemed more interested in knowing the 'juicy' details of the reasons why I am quitting my previous job. My response to their two distinct questions immediately gave away their fear. Instead of treating me as a fair candidate, I was treated as a potentially hostile candidate who may someday threaten their position in the company. However, I must say, the entire conduct was polite, courteous and an attempt was made not to let their personal emotions reflect in the process. In a nutshell it was indeed a professional conduct, to that certain extent.

Interview Question – A role play scenario was given. With a clear instruction on I don't need to know the basis and the hypothetical assumption was presented. I was told that I was expected to respond to the given scenario, in whatever way I thought was the best and give the reasons for my decision.   Answer Question


1 person found this helpful

No Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Davao (Philippines)

I applied online and the process took 3 days - interviewed at J.P. Morgan in June 2013.

Interview Details I applied online. after a week they contacted me for an initial interview then scheduled for an interviwe to hr and communication skills. there are 4 phases in the hiring process unfortunatrly i was only till the 3rd phase. they did sent me an email after 2 days informing that i didnt make it for the position.

Interview Question – all answers that you have you must related to your current or previous jobs . regarding on handling situations like whats the greatest decision you have made, situations in which u've gone beyond your job.   Answer Question


No Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 weeks - interviewed at J.P. Morgan in January 2013.

Interview Details I was e-mailed that I would be having a phone interview within a week or so. I never got a call so I asked them what was that about and they told me there was a delay and that they would call again within a week. Well guess what? They never did call...I felt like they just dropped me when they kept telling me I would get a phone interview. I never got an explanation to what happened and I felt like it was very rude even though I followed up.


2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Mumbai (India)

I applied through an employee referral and the process took 2 weeks - interviewed at J.P. Morgan in April 2013.

Interview Details To contribute to organisation success
Through my experience in customer relationship.
Proven ability to achieve company’s objective.

Interview Question – Capable to handle any situation and can work on it as well for the betterment of organisation.   View Answer

Negotiation Details – We offer you job and we would be pleased love to have you in our company .


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Lake Mary, FL (US)

I applied online and the process took 4 days - interviewed at J.P. Morgan in April 2013.

Interview Details Applied online a week ago. Received an email this past Saturday requesting a phone interview. Phone interview today, Monday, which last about 20 minutes. Very detailed questions involving job history, customer service background, various customer service scenarios as well as explaining exactly what I did at each job listed on my resume.

Interview Question – Give me an example of a time when you provided excellent customer service but the customer still wasn't happy.   Answer Question

Negotiation Details – Accepted 1/1 interview which is scheduled in two days.


No Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Cebu City (Philippines)

I applied in-person and the process took 1 week - interviewed at J.P. Morgan in April 2013.

Interview Details Gone through Initial Interview, H.R. Interview, and Communications Interview. They Said that they would call within 1-2 days, but they never called. No email was sent.

Interview Question – During communications interview, you must really SPEAK UP. Otherwise they will lose interest in you   Answer Question

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