Kohl's Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Associate/Cashier (104)
- POS Associate (91)
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Kohls Sales Associate Interview (Positive Experience; Easy Interview)
I applied online - interviewed at Kohl's in August 2014.
Interview Details Applied online. I believe they called me a couple weeks later to set up an interview. As I hadn't moved to town yet, I wasn't available, so they said they would move me into the next pool of applicants. They did, got a call a month later. One-on-one interview with the store manager. It was a relatively relaxed interview. After filling out paperwork, he asked about job history. Told me about the work environment, which seems pretty friendly and fun. He joked with all the other employees I saw. Asked why I wanted to work there. What good customer service means, how I would make sure a customer was happy. Asked about a difficult time I had with a coworker and how I handled it. Checked on availability, especially before store opens and after store closes, since holidays are coming up. Said he thought I would fit in well and I filled out background check and reference paperwork. 3 business days later I got a phone call with a job offer and orientation information.
Interview Question – Honestly, most difficult and unexpected question was, "Is the customer always right?" Uhhhh, definitely not, but how do you say that in an acceptable way? Basically, there are things like store policy that get in the way of them being right, but other than that...yes...always right. Answer Question
POS Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 days - interviewed at Kohl's in February 2013.
Interview Details After my application was sent I waited around 3 weeks for a response. I was called by a manager to set up my interview. When I arrived I was sent to the office to talk one on one with the manager. I was asked mainly about my experience, this was my second job, but I was assured that if hired any help I needed would be provided. I was only asked about 10 questions, such as: "why do you want to work here" "what are your strengths" "do you believe you can perform more than one task at a time if asked" "can you interact with people who may be upset or angry and may take it out on you" and "are you able to cooperate with others even despite differences or disagreements". After that I was told immediately if they wanted to hire me, and they invited me back for training.
Interview Question – I was told about the companies main policies and how the store promised one thing, to provide a great shopping experience to all shoppers and to make sure everyone is helped out as much as possible. "At our store we want to provide a great experience to anyone who shops at our stores. When one customer has a good experience they will recommend our store to those they know. At your last job, although you were not in retail, was there any point at which you had to go out of your way to help someone and make make sure they were satisfied?" View Answer
Store Manager Interview (Negative Experience; Average Interview)
I applied through an employee referral and interviewed at Kohl's.
Interview Details Phone interview was a little odd. Recruiter wanted names of others that she could recruit which didn't make sense. Online assessment included 20 math story problems that were irrelevant for the job.
Interview Question – What 3 things would I change about my district. Answer Question
Reason for Declining – Better offer came along.
Senior Engineer Interview (Negative Experience; Average Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Kohl's in June 2014.
Interview Details I was contacted on a job site about a possible fit for a Sr. Engineer role they were looking for to work at their Milpitas location. I had limited experience in the specific skills they were looking for but since I was contacted for the position and not the other way round, I thought that there might be something that might be of interest to me. There was no pre-screening phone interview that is usually done with most of the companies. I was scheduled for a 4:00 pm interview with a couple of people.
The Recruiting Manager led me to a meeting room and my first interview started at around 4:30 pm. I was asked about my experience and the most challenging task I'd taken upon in my current company and other regular interview questions and some technical questions. After that I was asked to wait for the next interviewer and I waited for about half an hour but the other person did not turn up. In between, people are scrambling to find empty conference rooms to conduct meetings at like 5:15 pm. Most of the cubicles are still occupied. I had a feeling that they have no respect for the other person's time and effort. If you're unsure if somebody fits the bill, shouldn't a phone interview be done to make sure they might be a good fit? Why would you make somebody take half a day off from work to commute all the way and then make them wait for so long and then say the interviewer is busy in another meeting?
To top it all, I was asked by the HR who delivered the news about the manager being unavailable if I wanted to come back to talk to that person who was then busy.
Interview Question – Questions related to troubleshooting in production, tools used etc. Answer Question
POS Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took a day - interviewed at Kohl's in August 2014.
Interview Details I applied yesterday afternoon online and received a call regarding the interview. my interview was this morning this afternoon the interview was a group interview it was pretty simple we went around the room told them about ourselves and answeredsome situational questions and fill out some paperwork while the two managers went on office and discuss some things we were then called out one by one summary not given a drop off your book summary given the job offer if the background check was clearedI'm hired in less than 24 hours of my application being submitted
Interview Question – name a time you went above and beyond what happened customer Answer Question
Point of Sales Specialistu Interview (Neutral Experience)
Interviewed at Kohl's
Interview Details Had a group interview and each person would go around the room answering the same questions so you had to think on your feet and be creative on how you answered it so that you stood out. Lots of situational questions. Hiring process was simple. I applied in store and within a week I received a call to come in for an interview. After the group interview the managers spoke in the office and one by one brought those of us in to answer some additional questions individually.
Interview Question – What would you do if you caught a fellow associate being dishonest? View Answer
Very Easy Interview
Sales Floor Associate Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at Kohl's in August 2014.
Interview Details I applied online and about a week later was called in for an interview. First woman interviewed me and said she recognized me from my previous job, the sent in another woman to interview me and and we really hit it off. I got a call two hours later with a job offer.
Interview Question – Name a time when you took a risk...? Answer Question
Negotiation Details – No negotiation, dirt wages.
Very Difficult Interview
Security Interview (Negative Experience; Very Difficult Interview)
I applied online - interviewed at Kohl's in January 2010.
Interview Details Was asked why do I want to work here, I stated I have never shopped in the store so I have no experience to compare to competitors, (none in any other five towns or states I have ever lived in) To benefit your team where I could best utilize my experience, abilities and skills in a challenging position with advancement opportunities, with increasing responsibilities as a team member experiences
Interview Question – Why do you want to work for Kohl's, He kept asking the question, then after repeating my answer, I said to Benefit my family financially to be able to keep the lifestyle we all enjoy. View Answer
Very Easy Interview
Sales Floor Associate Interview (Negative Experience; Very Easy Interview)
I applied online and the process took 3 days - interviewed at Kohl's in July 2014.
Interview Details I applied online and they called me a day later. The interview was a group interview. There was myself and 5 other candidates. None of them were dressed in business casual like i was which was very off-putting. One man was wearing crocks with socks. If anything the other candidates were what made the interview so horrible. None of them were prepared, none dressed appropriately, none of them answered the interviewers questions very well, a lot of them would say "I agree with her" (NEVER say that, you need to make yourself seem unique even if you do agree try to put a twist on your answer). All in all, the interview was a disaster and was a terrible experience. I tried to go in with a positive attitude but really Kohl's is just lazy for not interviewing individually. I am currently working two job and was just hoping to swap one of my current ones with Kohl's. My availability was not very good and that ended up being why i didn't get the job. My advice would be to stand out the best that you can. Wear something fashion-forward, not something plain and unmemorable. Also, answer every question as honestly as possible, if you do get the job and that type of situation comes up in the interview it does not look so great for you. Plus most of the time the interviewer can tell if you are trying to make something up.Practice answering your interview questions either by yourself or have someone ask you them and try to answer them on the fly. Yesterday i got a job offer for a supervisor position with another company so i am not too upset about this interview not going well. So if you don't get the job don't be discouraged! Something will come. Good luck everyone!
Interview Question – None, all were very basic interview questions. Literally google "basic interview questions" and those are what were asked. Such as "name a difficult situation and how you dealt with it.", "name a time you got frustrated." "name a time you had a conflict at work with either a fellow employee or a customer". "what would you do if you caught a fellow employee stealing?" and so on. Very basic. Answer Question
Assistant Store Manager Interview (Positive Experience; Easy Interview)
I applied through a recruiter and interviewed at Kohl's.
Interview Details Group interview well versed. Lots of questions regarding the customer and how to handle certain situations. Two managers at a time and grand opening new store. Looked for leads and people with certain skills. Smile and eye contact biggest attributes
Interview Question – Describe a time when you had a conflict with a customer/associate? View Answer
Interviews for Top Jobs at Kohl's