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Marriott Front Desk Associate Interview Questions

Updated 6 Feb 2015
Updated 6 Feb 2015
28 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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2 people found this helpful  

Front Desk Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person – interviewed at Marriott.

Interview Details

Interview was painless and stress free. I interviewed with the front desk manager and she asked mebasisc questions about my background, what position I was interested in and how would I handle a difficult situation with a hotel guest.

Interview Questions
  • If a guest was angry and upset about something that was the hotels fault, how would you handle tat situation?   View Answer
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Marriott

  1.  

    Front Desk Associate Interview

    Anonymous Employee in London, England (UK)
    Anonymous Employee in London, England (UK)
    Application Details

    I applied online – interviewed at Marriott in January 2015.

    Interview Details

    applied online and was invited for an interview 5 days later, it was very short notice so quite difficult to arrange with my current job. interview lasted for about an hours, most questions were behavior related or situation, some company knowledge would help. also prepare some questions you'd like to ask!

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  2.  

    Front Desk Associate Interview

    Anonymous Employee in Houston, TX (US)
    Anonymous Employee in Houston, TX (US)
    Application Details

    The process took a dayinterviewed at Marriott.

    Interview Details

    Simple, be honest and customer service oriented. Make sure your dressed properly. Conservative makeup and review of any information they asked. Be prepared to wait, as Hotel business never ends. Make eye contact and shake your interviewers hand.

    Interview Questions
    • Whats a situation you recently been in customer service wise?   View Answer
    No Offer
    Negative Experience
  3.  

    Front Desk Associate Interview

    Anonymous Interview Candidate in New Orleans, LA (US)
    Anonymous Interview Candidate in New Orleans, LA (US)
    Application Details

    I applied online. The process took 6 daysinterviewed at Marriott in November 2014.

    Interview Details

    Transfer from another Marriott property. Initial phone conversation. Followed by a 30-40 minute phone interview. Typical interview questions. Marriott has standard questions that interviewers can use. Hired by phone 3 days later

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5. 2 people found this helpful  

    Front Desk Associate Interview

    Anonymous Employee in Boulder, CO (US)
    Anonymous Employee in Boulder, CO (US)
    Application Details

    I applied online. The process took 1+ weekinterviewed at Marriott.

    Interview Details

    I was requested to interview for the Boulder Courtyard last week. The hotel, upon entering, was welcoming but did not have a traditional front desk and made me apprehensive about where to go.

    The staff seemed friendly, it took approximately fifteen minutes for my interviewer to finally see me, and the staff griped about a certain component of the job.

    As it turns out this hotel asks that the front desk agents also train in the bistro.

    Interview Questions
    Reasons for Declining

    I was not interested in cross-training for the bistro, as would be required for the position. Also, the position salary started lower than my current income.

    Declined Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Front Desk Associate Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    emailed one week after application. Received a phone call from the company asking questions and invited in for a first interview. Went in and spoke with the manager about previous work experience.

    Interview Questions
    Declined Offer
  7.  

    Front Desk Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I went in to the hotel at the time and date we arranged via phone call, I sat down with the Assistant Manager and the Front Desk Lead. It wasn't stressful. They asked me questions about my resume and we went over the job description I was applying for. They were very respectful and welcoming.

    Interview Questions
    • I can't think of any. They were very orthodox with their questions.   Answer Question
    Negotiation Details
    They were understanding of the current job I had at the time and we negotiated my start date and training process.
    Accepted Offer
  8. 5 people found this helpful  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Copley, OH (US)
    Anonymous Interview Candidate in Copley, OH (US)
    Application Details

    I applied in-person. The process took 1+ weekinterviewed at Marriott in March 2014.

    Interview Details

    Went in for an application. They had it emailed to me and I had to go have it printed and bring it back. Ugh. But fine. I jumped through the loop and I added my resume in instead of completing the application's work history section. I had NO hotel experience just a year or two of retail. I highlighted my customer service skills and my knowledge of basic office equipment and hoped for the best. I got a call for an interview the same day. Interviewer was very nice and relatable. I could see why he was in the hospitality industry. I was asked very few typical interview questions...NONE of them were difficult if you have any home-training. I was asked about my pay expectations, why I wanted to work there, the "tell me about yourself" question, asked what i thought the position would be like, told what it would be like, told about some of the policies, asked if i had any questions, etc. Very basic. Interviewer did most of the talking.

    Interview Questions
    • If you are on the phone and have two guests waiting in line to check in and a third guest comes up and says there is a leak in their room. What would you do?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Seoul (South Korea)
    Anonymous Interview Candidate in Seoul (South Korea)
    Application Details

    I applied through an employee referral. The process took 4 daysinterviewed at Marriott in March 2014.

    Interview Details

    Online aptitude test with practical questions(What would do if a guest was irritated with a heavy blanket...?) prior to interview — all Qs are objective // 30 min interview with HR manager + 30 min interview with manager of room operation // Qs were as below: How do you manage your time / Why are you trying to change your job / How do like hospitality industry, ....

    Interview Questions
    Negotiation Details
    No negotiate at all. I had to follow their policy
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Front Desk Associate Interview

    Anonymous Interview Candidate in Bangalore (India)
    Anonymous Interview Candidate in Bangalore (India)
    Application Details

    I applied online – interviewed at Marriott in September 2013.

    Interview Details

    Just because of my experience in a 5 star hotel and sound knowledge, i got selected in second round for the post.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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