Marriott Front Desk Associate Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
23 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Front Desk Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through other source - interviewed at Marriott in October 2010.

Interview Details

I went in for a housekeeping interview,and instead of getting the housekeeping position I got the front desk associate position. I really enjoy eyed the job while I was there

Interview Questions
  • Would you like to work as a front desk associate ?   View Answer
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Marriott

  1. 2 people found this helpful  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Boulder, CO (US)
    Anonymous Interview Candidate in Boulder, CO (US)
    Application Details

    I applied online. The process took 1+ week - interviewed at Marriott.

    Interview Details

    I was requested to interview for the Boulder Courtyard last week. The hotel, upon entering, was welcoming but did not have a traditional front desk and made me apprehensive about where to go.

    The staff seemed friendly, it took approximately fifteen minutes for my interviewer to finally see me, and the staff griped about a certain component of the job.

    As it turns out this hotel asks that the front desk agents also train in the bistro.

    Interview Questions
    Reasons for Declining

    I was not interested in cross-training for the bistro, as would be required for the position. Also, the position salary started lower than my current income.

    Declined Offer
    Positive Experience
    Average Interview
  2.  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Franklin, TN (US)
    Anonymous Interview Candidate in Franklin, TN (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at Marriott in December 2011.

    Interview Details

    Interview was quick. Applied and heard back within a week. The questions were not difficult. It was my first job out of college. The only difficult question was the one below. I'd never had any experience with problem resolution as it relates to customer service experiences, so I was caught off guard. Essential, because as a front desk associate, this can make or break you.

    Interview Questions
    • What would you do if a guests stay was not up to their expectations?   Answer Question
    Negotiation Details
    No negotiation. Accepted the base pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Midland, TX (US)
    Anonymous Interview Candidate in Midland, TX (US)
    Application Details

    I applied in-person. The process took a day - interviewed at Marriott in November 2012.

    Interview Details

    I applied in the hotel. Their ops manager called twenty minutes after I left and asked me to come in for an interview an hour later. I interviewed one on one with her for only 5 minutes before she hired me?

    Interview Questions
    Negotiation Details
    No, they offered me ten dollars an hour and I accepted
    Accepted Offer
    Positive Experience
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5. 1 person found this helpful  

    Front Desk Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    emailed one week after application. Received a phone call from the company asking questions and invited in for a first interview. Went in and spoke with the manager about previous work experience.

    Interview Questions
    Declined Offer
  6. 5 people found this helpful  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Copley, OH (US)
    Anonymous Interview Candidate in Copley, OH (US)
    Application Details

    I applied in-person. The process took 1+ week - interviewed at Marriott in March 2014.

    Interview Details

    Went in for an application. They had it emailed to me and I had to go have it printed and bring it back. Ugh. But fine. I jumped through the loop and I added my resume in instead of completing the application's work history section. I had NO hotel experience just a year or two of retail. I highlighted my customer service skills and my knowledge of basic office equipment and hoped for the best. I got a call for an interview the same day. Interviewer was very nice and relatable. I could see why he was in the hospitality industry. I was asked very few typical interview questions...NONE of them were difficult if you have any home-training. I was asked about my pay expectations, why I wanted to work there, the "tell me about yourself" question, asked what i thought the position would be like, told what it would be like, told about some of the policies, asked if i had any questions, etc. Very basic. Interviewer did most of the talking.

    Interview Questions
    • If you are on the phone and have two guests waiting in line to check in and a third guest comes up and says there is a leak in their room. What would you do?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Front Desk Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I went in to the hotel at the time and date we arranged via phone call, I sat down with the Assistant Manager and the Front Desk Lead. It wasn't stressful. They asked me questions about my resume and we went over the job description I was applying for. They were very respectful and welcoming.

    Interview Questions
    • I can't think of any. They were very orthodox with their questions.   Answer Question
    Negotiation Details
    They were understanding of the current job I had at the time and we negotiated my start date and training process.
    Accepted Offer
  8.  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Tucson, AZ (US)
    Anonymous Interview Candidate in Tucson, AZ (US)
    Application Details

    I applied online. The process took 1+ week - interviewed at Marriott in October 2011.

    Interview Details

    I went through three different interviews

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Bangalore (India)
    Anonymous Interview Candidate in Bangalore (India)
    Application Details

    I applied online - interviewed at Marriott in September 2013.

    Interview Details

    Just because of my experience in a 5 star hotel and sound knowledge, i got selected in second round for the post.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Front Desk Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Marriott in November 2010.

    Interview Details

    I had 2 interviews. Questions where detailed and numerous. All the people that I met during the interview process where very nice and welcoming.

    Interview Questions
    • What was one of my biggest problems with my current management.   Answer Question
    Negotiation Details
    No negotiation. Base hourly pay for my job postion
    Accepted Offer
    Positive Experience
    Average Interview

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