MassMutual Customer Service Representative Interview Questions & Reviews

Interview Details The first day is just testing, i did not prepare for this as i thought it was personality tests. A portion was personality but there was also a lot of vocabulary/math questions such as..Bob bought a new computer and has 5 payments in total. If he put x down and has y left, how much does he have left to pay if he made 2 payments? The last portion was mock phone calls, a recording in a headset that is a customer and you have multiple choice answers to pick from. I thought i bombed the math/vocab but the woman at the end told me i passed and i was given an interview for the next day.

This interview was with a recruiter and it was basic questions, if you prepare you should do well. This was about 25 mins long. He told me that i would be contacted within 3 weeks for a final interview if they wanted to meet with me...aprox 2.5 weeks later i did get a phone call for the last interview.

unfortunately i have no further info as i havent done this final interview yet, its this week. I did get a meeting agenda that says i am meeting with at least 3 people. I wish i had more info about this interview myself, which is why i am here. I hope this helps.

Negotiation Details – i passed the first interview, i have final this week so i dont know.

Interview Details I was brought in on the first day where I had to take a Limra test and mock phone calls. I passed both of these test and was brought back for the first personal interview which was very pleasent. Then I was told that i would here within a week if I would make it to the next round. HR called back within 3 days and stated they were going with people who had more experience. I talk to someone I know and they confirmed what I was told.