PetSmart Cashier Interview Questions

Updated Aug 27, 2014
Updated Aug 27, 2014
55 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Cashier Interview

Anonymous Interview Candidate  in  Roanoke, VA (US)
Anonymous Interview Candidate in Roanoke, VA (US)
Application Details

I applied in-person - interviewed at PetSmart.

Interview Details

I called in to the PM at which I wanted a job and asked to speak to the MOD (MANAGER ON DUTY). When he answered, I asked if they had any position openings and if so which ones. I found out they had an opening for the Cashier position, and so I asked if there was a time that I could come and apply. Nowadays, I would bring a Resume, but at the time I was in High School and I didn't think to do that. So I went in (looking professional) and asked the cashier (being friendly and polite) if she could point me in the direction of the MOD. She paged him up and we chatted for a bit about my knowledge, interests, schedule, etc. I will say that even now, years later, that Manager was a spectacular guy. He made me feel at ease and yet was very professional. After our talk, he asked me to fill out an application, but due to my experience with animal training, he also recommended that I apply for another position as well.

Have a few contacts prepared as references, they will call them. Ask the contacts if they are willing to be your reference BEFORE going into the interview or writing them down. (As a reference for some people, I feel less flustered if I know the call is coming, and I can already have things in mind to say about the person.)

Interview Questions
  • How long do you think you will be wanting to work for us? (Is this a summer job or a long term deal?)   View Answer
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for PetSmart

  1.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 days - interviewed at PetSmart.

    Interview Details

    I applied online, got a call a couple days later to set a time for an interview that we set after the weekend. I went in and was surprised that they asked pretty difficult questions that I wasn't prepared for, nor did I have the experience to give a proper answer (it would've been my first job). They had me answer questions one on one with two people, they switched places after the first finished. The reason I say the interview is average is because I wasn't prepared, but I could see it being an easy interview if you were prepared.

    Interview Questions
    • It was a lot of 'describe a time you did this' type questions.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Cashier Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK (US)
    Anonymous Interview Candidate in Oklahoma City, OK (US)
    Application Details

    I applied online. The process took 3 days - interviewed at PetSmart in July 2014.

    Interview Details

    So I applied late night on 7-28-14 Got a call the next morning setting up an interview for 7/30/14 (today) and went from there. The interview process was really straightforward. I was told as well as from what is located on this site that it is normally a two step process, but they loved me and made an offer right then and there. I was asked questions such as why PetSmart, I simply explained that I have never had a bad experience shopping at PetSmart, and that I had always felt like part of the family. I wanted to extend that feeling towards others. I was also asked Why I had left my previous job, I stated that I had left my previous job because I had difficulties in managing my work schedule and my college schedule. I was honest and said I did not want to leave, but I couldn't take a major cut in hours.

    Interview Questions
    • The most difficult question I was asked was a role play question... (no not what your thinking dirty mind)

      I was asked: Say I am a customer looking at dog leashes, and I look a little flustered how would you approach the situation?
        View Answer
    Negotiation Details
    I started out by saying because of my previous experience in Customer Sales, Customer Service, and Cashier experience I feel like $10.75 Would be a good number. After a few minutes of negotiation I was offered $10.25

    I however have 2 years of experience.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at PetSmart.

    Interview Details

    Went in for interview, she asked basic interview questions. Gave me 24hours to take the drug test. Went and did drug test, then got called back in for orientation couple days later

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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    Cashier Interview

    Anonymous Interview Candidate  in  Tujunga, CA (US)
    Anonymous Interview Candidate in Tujunga, CA (US)
    Application Details

    I applied online. The process took 3 weeks - interviewed at PetSmart.

    Interview Details

    Applied online and got a call back from the operations manager about two weeks later, went in that Friday and met with both the operations manger and store manager. Was a very easy interview (if that) both managers and I hit it off very good considering we share a love for animals. Was about 45 minutes in total including a couple scenario questions, work experience, and mainly just talking about our pets. I was offered the position on the spot and went in the same day for my drug test. If you sincerely love animals, you have nothing to worry about. If you're just there for a paycheck then look somewhere else.

    Interview Questions
    • "how would you assist a customer that comes in with a rowdy puppy that is tearing up their shoes?"
      "how would you assist a customer that comes in determined to buy a muzzel for their dog that won't stop barking?"
        View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Cashier Interview

    Anonymous Interview Candidate  in  Glen Carbon, IL (US)
    Anonymous Interview Candidate in Glen Carbon, IL (US)
    Application Details

    I applied online. The process took 4+ weeks - interviewed at PetSmart in September 2013.

    Interview Details

    The application process is tedious. Those ridiculous surveys asking you the same question repeatedly, determining how consistent you are. If you haven't completed your high school education, don't apply. If you have a atypical name, don't apply. If you have a criminal background, don't apply. They won't even print your application. The interview depends on what you look like and how you come across. I've been involved in hiring decisions. Trust me- that's how it works. If you are professionally dressed, polite, and energetic, you will be hired. If you can't/won't/don't do all of these, don't bother applying.

    Interview Questions
    • The questions are basic. The interview consists mostly of role playing that is as much of a farce for the manager interviewing you as the applicant.   Answer Question
    Negotiation Details
    What negotiation? It's retail. You get paid what they offer for less than 28 hours a week, or you don't work.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Cashier Interview

    Anonymous Interview Candidate  in  Littleton, CO (US)
    Anonymous Interview Candidate in Littleton, CO (US)
    Application Details

    I applied through other source. The process took 3 days - interviewed at PetSmart in April 2010.

    Interview Details

    It was a simple interview. Basically they had already decided they wanted to hire me so they just went over the logistics/ signed the paperwork. There is a drug-test, background check, and personality test like most retail jobs. This is a pretty basic position so all in all the hiring process is pretty basic.

    Negotiation Details
    The pay is set, there was no negotiating but they offer regular raises
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Cashier Interview

    Anonymous Interview Candidate  in  Aiken, SC (US)
    Anonymous Interview Candidate in Aiken, SC (US)
    Application Details

    I applied online. The process took 3 weeks - interviewed at PetSmart in April 2014.

    Interview Details

    Since moving to this area almost two years ago, I had previously gotten a bad impression of this PetSmart location. Cashiers openly use profanity, make fun of customers before they even walk out the door, or say almost nothing except for grumbling "Do you have a Pet Perks Card?". I figured that there were just a couple of bad apples, who would probably get fired or quit soon enough, and it could still be a decent place to work. I have previous experience at another pet store, other retail experience, and lengthy experience with dogs, snakes, and freshwater fish.

    I applied multiple times for almost two years (while working at another store of a different company) and was finally called for an interview.

    I was very disappointed. The store manager seemed as if he had just woken up from a nap. He was grouchy and appeared to be half-asleep. He clearly had not prepared for the interview at all. He asked me the same questions a couple of times - this appeared to lack of organization rather than some sort of technique. He basically criticized me for having a couple of short jobs in the past, despite me explaining that I had been a college student and my previous employers would not always work with my school schedule. I got the impression that was trying to "coast" through his day and get out of the place as soon as possible. I didn't feel as though he was genuinely enthusiastic about animals.

    He said that they do second interviews, so if he didn't call me back the following week, I could go ahead and "pursue whatever other opportunities" I was looking into. He didn't call me. It was okay because I had no desire to work for him at that point.

    Interview Questions
    • How can you show customers, *without speaking*, that you are ready to give them good service?   Answer Question
    • When you left your previous jobs, did you leave on good terms with all of the employers?   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Cashier Interview

    Anonymous Interview Candidate  in  Lauderhill, FL (US)
    Anonymous Interview Candidate in Lauderhill, FL (US)
    Application Details

    I applied online. The process took 3 weeks - interviewed at PetSmart in March 2014.

    Interview Details

    I signed up for the job on the website and they called me within a few days. The interview process occurred around tax season, so it took a little longer than usual (for me, it took about three weeks). The interview was set up in three parts. The first part was a group interview with the store manager. The next interview took place with the hiring manager. The last interview was an individual interview with the store manager. The group interview questions were pretty simple (ex. Why PetSmart?). The hiring manager wanted to know whether I'd be interested in cross-training into other areas (such as Pet Care) and whether I'd be comfortable handling crickets and fish. The last interview involved more details questions (like "How would handle a difficult customer?").

    Interview Questions
    • Tell me how you think your previous experience working in such a different field will apply to this job?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Cashier Interview

    Anonymous Interview Candidate  in  Portland, OR (US)
    Anonymous Interview Candidate in Portland, OR (US)
    Application Details

    I applied online. The process took 3 days - interviewed at PetSmart in April 2014.

    Interview Details

    I applied online. Got called 2 days later for an interview. Interviewed the next day. I was hired on the spot. Took the drug test. Then went in 3 days later to do paperwork and start training.

    Interview Questions
    • Describe a situation where you did not agree with your boss.   Answer Question
    • Describe a situation when a customer was not happy and what you did.   Answer Question
    Negotiation Details
    Not able to negotiate.
    Accepted Offer
    Positive Experience
    Average Interview

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