Glassdoor is your free inside look at Sitel interview questions and advice. All 37 interview reviews are posted anonymously by Sitel employees and interview candidates.
Sitel Interview Questions & Reviews
Getting the Interview 37 Interviews
Interview Experience 36 Ratings
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Las Cruces, NM (US) Mar 2013 – Reviewed May 13, 2013 New
Interview Details Very quick, was hired on the spot because they were looking for a lot of Customer Service Representatives
Interview Question – I knew what to expect because it is a call center, and I already expected that I would be dealing with angry customers Answer Question
Negotiation Details – I didn't even know I was done with the interview, and she offered me the job, and I accepted it. It was a very fast interview, and there was no negotiation.
Helpful Interview?
Yes |
No
Problem with this interview?
Technical Support at Sitel
Accepted Offer – Interviewed on Orlando, FL (US) Feb 2013 – Reviewed Apr 10, 2013
Interview Details Hiring was very quick. The woman who interviewed me by phone was extremely personable, which gave me a good impression of Sitel, but I was wrong.
Interview Question – The questions were very simple, leading me to realize now that anyone can be hired at Sitel Answer Question
Negotiation Details – none, I was hired
Helpful Interview?
Yes |
No
Problem with this interview?
Team Leader at Sitel
Accepted Offer – Interviewed in Gurgaon, Haryana (India) – Reviewed Mar 21, 2013
Interview Details Intro with HR, Ops Round, Online test comprising of 6 sets of 200 + questions including behaviour, Maths, Aptitude, Vocabulary. Another round with Sr Ops Manager.
Interview Question – all questions were situation based, nothing very difficult. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Declined Offer – Interviewed in Augusta, GA (US) – Reviewed Mar 17, 2013
Interview Details When I went in for the interview, I had to fill out some paperwork asking general questions. Then I had to show my diploma so that they could see that it was legal for me to work in the United States. I had a one-on-one interview that was very easy, after the interview I was told to go take a drug test. After two weeks my interviewer called and wanted to set up training for me.
Interview Question – The questions were super easy Answer Question
Reason for Declining – I had to decline because my training would have been from 4pm-12pm and then I would have to drive 30 mins to go home and had to be back up at 6am to go to my college classes.
Helpful Interview?
Yes |
No
Problem with this interview?
Technical Project Manager at Sitel
Accepted Offer – Interviewed in Kingston upon Thames, England (UK) – Reviewed Feb 24, 2013
Interview Details For me this was very simple as I started as an agent in 1999
Interview Question – Not really anything here Answer Question
Negotiation Details – it was fixed
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed on Augusta, GA (US) Jan 2013 – Reviewed Jan 30, 2013
Interview Details When I first went to the interview I had to do another application. Then I had to wait until I was called to be interviewed by one of their hr. She asked me about my past customer service experience. Also I was told to read a some paragraph off of a paper that a elementary school student can do. Then I was told that she would get back in contact with me after the background and credit check come in. In about almost three weeks I had received a phone call saying that I am hired and will start my paid training classes on the 18th.
Interview Question – There were no difficult questions Answer Question
Negotiation Details – There was not any negotiation phase. They were only hiring for someone who can work anytime and the starting is 8.50
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Services Representative at Sitel
Accepted Offer – Interviewed on St. Catharines, ON (Canada) Sep 2012 – Reviewed Dec 04, 2012
Interview Details Very cursive review of resume, quick overall interview. Just a couple of questions related to past sales experience, I felt as if it really didnt matter who I was, anyone could get hired here.
Interview Question – None Answer Question
Negotiation Details – "When can you start?"
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed on Augusta, GA (US) Oct 2012 – Reviewed Nov 20, 2012
Interview Details Great and short..to the point.
Interview Question – No difficult or unexpected quested questions View Answer
Negotiation Details – Want discuss until after the background check
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed on Las Vegas, NV (US) Jul 2009 – Reviewed Nov 07, 2012
Interview Details Initial communications were by phone, Interview was by phone from HR person that lived out of state. No live contact for getting hired.
Interview Question – What would you do with a difficult customer. Answer Question
Negotiation Details – No negotiation. They just said pay rate would start at 9.00 per hour.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed on Mumbai (India) Sep 2011 – Reviewed Oct 29, 2012
Interview Details their was five rounds of interview were passed by me first interview was personal interview second was hiring test third was typing test fourth was listening test fifth was managers interview.
Interview Question – they were asking about salary expectation on which bases they were making decision. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
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