Southwest Airlines
4.2 of 5 391 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Customer Representative Interview Questions & Reviews

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Getting the Interview 

100%

Interview Experience 

60%
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40%

Interview Difficulty 

5 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

Customer Representative Interview

Customer Representative
Chicago, IL (US)

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in March 2010.

Interview Details applied online about 2 weeks later received an email saying respond within 48 hours for a telephone interview. After passing telephone interview you are then set up with a face to face interview, was offered job on the spot pending background and drug test. First day you are flown down to Dallas for 2 days to learn culture of southwest and orientation plus, ID pictures are taken. Fun process you will be very excited! I was at least!

Interview Question – Why do you want to work for southwest Airlines   View Answer

Negotiation Details – No negotiation Reservations is apart of the IAM union your raises are negotiated already

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Accepted Offer

Negative Experience

Difficult Interview

Customer Representative Interview

Customer Representative

I applied online and the process took 2 months - interviewed at Southwest Airlines in April 2010.

Interview Details You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.

Interview Question – Why you want to work for Southwest.   View Answer

Negotiation Details – Salary was non negotiable

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Accepted Offer

Positive Experience

Average Interview

Customer Representative Interview

Customer Representative

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in December 2011.

Interview Details Applied online. Got an email inviting me for a phone interview. Did the phone interview. Got an email for a face to face interview. Did that and got hired.

Interview Question – Tell me about a time you turned an angry customer around.   Answer Question

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1 person found this helpful

No Offer

Negative Experience

Very Easy Interview

Customer Representative Interview

Customer Representative

The process took 2 days - interviewed at Southwest Airlines in March 2010.

Interview Details I received a call to set up a call for a phone interview. The recruiter called 15 minutes late, obviously had not read my resume and I could hear her drinking a beverage/chewing gum. During the call, I was asked if I had read the job description. After stating I had, the woman then read it to me and asked me to state it in my own words. I found this to be very poor in that as I had stated I had - asking me to state my understanding would be a way of ascertaining if I had a clear understanding. She then asked if I would fit in the uniform and yelled at me for not having the exact dates on my resume (like 1/1/2010). Not surprisingly, I received a rejection letter. What was surprising was that it contained 8 grammar errors, 2 different types of font and 3 sizes of font. SW used to have a great reputation - how it can last with this recruiting team is beyond me. Maybe because they hire only people who are grateful to drink the kool-aid?

Interview Question – Why do you think you would be a good fit if you don't have any experience?   View Answer

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No Offer

Positive Experience

Easy Interview

Customer Representative Interview

Customer Representative
Houston, TX (US)

I applied online and the process took 2 weeks - interviewed at Southwest Airlines in February 2010.

Interview Details Applied on line and heard back in a few days and was given a very friendly and easy phone interview, then offered a face-to-face. Got to my interview 30 minutes early and still had to wait for an hour. Everyone was very friendly and nice, but the office was very dated and all the cubicles were packed together in tight rows. The interviewers were very friendly. I did some research before I went and learned that they receive over 200K resumes yearly and hire 1% of those. Two weeks later I got a denial email which again was very courteous. They are obviously very aware that everyone is a potential customer and try not to upset anyone. Casual and warm environment.

Interview Question – What did you do to prepare for this interview?   View Answer

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