Southwest Airlines
4.2 of 5 389 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Interview Questions & Reviews

Updated Apr 09, 2014
All Interviews Received Offers

Getting the Interview 

78%
7%
6%

Interview Experience 

76%
15%
8%

Interview Difficulty 

146 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Intern Interview

Anonymous Employee

I applied online and the process took 3 months - interviewed at Southwest Airlines.

Interview Details Online Application, Phone Interview then Person to Person Interview in Dallas.

Interview Question – Both the phone interview was general behavioral interview questions and then the person to person interview was basically me thoroughly explaining my experiences that I had on my resume.   Answer Question

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Accepted Offer

Neutral Experience

Intern Interview

Intern

Interviewed at Southwest Airlines

Interview Details Apply online, several months ahead of internship time. Phone interview followed up. Flying to Dallas on-site interview. Great atmosphere. Lovely people. Be prepared to talk about your resume and be yourself for unexpected questions.

Interview Question – know your resume!   Answer Question

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Accepted Offer

Negative Experience

Difficult Interview

Customer Representative Interview

Customer Representative

I applied online and the process took 2 months - interviewed at Southwest Airlines in April 2010.

Interview Details You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.

Interview Question – Why you want to work for Southwest.   View Answer

Negotiation Details – Salary was non negotiable

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Accepted Offer

Positive Experience

Average Interview

Intern Interview

Intern
Dallas, TX (US)

I applied online and the process took 3 months - interviewed at Southwest Airlines in December 2012.

Interview Details Submitted online application, submitted updated resume and "Why Southwest" Essay. Phone interview, then you were flown down for a face to face interview.

Interview Question – It was very much a conversation, nothing out of the expected questions. Make sure when they ask your "weakness" you have one that does not infer with the jobs functions.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Aircraft Mechanic Interview

Aircraft Mechanic

I applied online and the process took 2 months - interviewed at Southwest Airlines.

Interview Details Interview process begins with practical skills and knowledge tests. After passing, the interview is conducted by other aircraft mechanics. The interview is very friendly with an emphasis on getting to know you and your attitude (Southwest calls it "Warrior Spirit"). They want candidates that will bring their experience as well as a willingness to continue to learn and grow. I spoke with one of the interviewers after I was hired to ask a little more about what exactly they were looking for. They wanted an easy going person who was confident in their skills but without any cockiness.

Interview Question – I was asked what my favorite vacation was.   Answer Question

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No Offer

Positive Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent

I applied online and the process took 2 months - interviewed at Southwest Airlines in March 2012.

Interview Details Interview / application process was lengthily. Phone interview first, then a phone offer for a face to face. Time frame between the two was about a month. My face to face interview went very well, however, I was told the department went with the family member of an employee.

Interview Question – Nothing difficult or unexpected.   Answer Question

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No Offer

Positive Experience

Very Easy Interview

Ramp Agent Interview

Anonymous Interview Candidate
San Francisco, CA (US)

I interviewed at Southwest Airlines in March 2013.

Interview Details Applied for a position at SFO and got an e-mail the next week saying they will be conducting phone interviews the next day up until 6 weeks so give it some time. I then got a call the 2nd day after the e-mail and the lady asked me (see interview questions below). All in all very professional and funny too. Didn't really ask me too many questions because I worked for airline somewhat like Southwest for 4 years basically doing the same thing they do but the planes I worked on were a lot bigger. I think if you like to workout, I think this is the job for you because you are basically getting paid to workout.Got a call for face to face interview in 2 weeks so hopefully it goes well. Wish me luck!

Interview Questions

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Declined Offer

Negative Experience

Very Easy Interview

Customer Service Supervisor Interview

Customer Service Supervisor
Boston, MA (US)

I applied online and the process took 2 weeks - interviewed at Southwest Airlines in March 2013.

Interview Details There were a lot of issues about HR/Recruiters during this process which is really sad. I applied online from a job posting website. I understand they call from different states, but the recruiter called my house at 5:30 AM (and I'm on the East Coast of the US!). This was not scheduled like many people say - they just randomly called, and in the process woke up my entire household. I tried to give this "recruiter" the benefit of the doubt, but I was soon sorry I did I didn't just stop there. She then went on to tell me that even though the Customer Service Supervisor position wasn't open anymore (and I had about 10 years experience with another company in the same position and a degree in aviation), she wanted me to switch over to be a ramp agent . This means about a 65% pay cut and the hours were 1/2 of what was originally posted. Still I allowed her to go through with it, since this was going to make an even better letter to customer service later on! When I thought she couldn't make any more mistakes she asked me if I wanted to work in a town where an airport didn't exist- YUP! The airport is actually about 30 miles east of where she was referring to and she had just concocted an imaginary title for it. Again, the proper airport was in the job listing. After that I asked her if she had my resume in front of her- she said she did. She asked NOTHING about the job or how my experience related to it. She tried to go over my job history saying "so you last job was 8 years ago?" and then picked out another position I had held before that. It was evident she was either reading it backwards or under the influence. She invited me in for a face to face interview but I declined. No one should work for a company like this.

If my caller ID didn't say SW Airlines on it, I probably would have thought it was a scammer.

Interview Question – Am I speaking with (insert name)?   Answer Question

Reason for Declining – I wrote most of it in the hiring and interview process. In summary they offered the wrong position, pay rate way below average and were not competent interviewers

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2 people found this helpful

Declined Offer

Positive Experience

Easy Interview

No Limits Internship/IT Technical Analyst Interview

Anonymous Interview Candidate
Dallas, TX (US)

I applied online and the process took 3 weeks - interviewed at Southwest Airlines in January 2013.

Interview Details I was called by HR to set up an interview with a recruiter. The recruiter just asked me basic questions about Why Southwest? and different aspects of my resume. She also asked me why I chose the University I chose for studies and what got me interested in my major. It was pretty friendly and like a conversation.

Then a week later, they flew me out to Dallas. They did not give a hotel or anything and just put the whole interview and traveling in one day which was very hectic. I met with two managers and they told me about their jobs and they asked me more questions about my resume. I would probably have worked with these two manager had I taken the position. The managers seemed really into what they were doing and I really enjoyed their enthusiasm. There honestly wasnt anything technical asked during the whole interview.

Interview Question – Why Southwest?   Answer Question

Reason for Declining – The pay was quite low compared to similar internships for other companies.

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No Offer

Neutral Experience

Analyst Interview

Anonymous Interview Candidate

Interviewed at Southwest Airlines

Interview Details Call/Inperson interview

Interview Question – Technical questions   Answer Question

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