Southwest Airlines Interview Questions

Updated 20 Sep 2014
Updated 20 Sep 2014
180 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1. 3 people found this helpful  

    Ramp Agent Interview

    Anonymous Interview Candidate  in  Houston, TX (US)
    Anonymous Interview Candidate in Houston, TX (US)
    Application Details

    I applied online. The process took 5 weeks - interviewed at Southwest Airlines in December 2013.

    Interview Details

    I applied online and then about 5 days later I get an unexpected phone call from them. Just like that I had a phone interview on my hands. A week goes by and a recruiter finally contacts me and sets up a face to face interview. I honestly think it went very good and smooth....we hsraed some laughs and I tried showing them I'm good to work with and down to earth.

    I'm now currently waiting to see if I made it any further.....the recruiter has gone on a 2 week vacation (for the holidays), so if anything I may hear until January 2, 2014.....which makes sense because she did say if I get the position that I would get started in mid-January. (Hence giving me a 2 week notice chance)....but I'll have to wait and see.

    Interview Questions
    • From all the airlines available to work in, why Southwest?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  2. 3 people found this helpful  

    Flight Ops Crew Scheduler Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at Southwest Airlines in December 2013.

    Interview Details

    I was tipped off by a friend in the crew scheduling dept that there was going to be a posting so I was eagerly waiting for it. Sure enough, it showed up and I applied. I was contacted about a week later by a recruiter, who setup a time to conduct a phone interview. The phone interview started with the recruiter asking me what I thought were the position responsibilities (be sure you research this if you don't know) and he asked me what i thought the biggest challenges in the role would be. Then he worked back through my resume, asking me to describe what I did at each airline and why I left. Southwest hires more for fit than other companies so be sure that you are modeling their company values within your experience and answers (warrior spirit, servant's heart, fun luv-ing attitude - once again, do research so that you know what those are). I thought I bombed the phone interview because I resigned in my last position and my answer wasn't as concrete as it should have been. To my surprise I was contacted a few days later via email that I made it to the face-to-face in Dallas. (They flew me out (must-ride), it was strange having a confirmed seat when I'm so used to non-revving.) Face-to-face was the recruiter and manager in the crew scheduling dept. I was completely prepared and felt calm. About 15 min into interview the manager was falling asleep. I couldn't believe it! No head bob but the eyes were glazed and lids going up and down. I wanted to laugh but instead focused my attention on the recruiter, who was awake and engaged. Face-to-face took about 35 min.

    Interview Questions
    • Pretty much standard interview questions, behavioral focused questions. If you write out as many experiences where you went out of your way to help a customer, went above and beyond what is required, took initiative, made a quick decision, found a new solution, etc you will be able to answer any of the behavioral questions fairly easily with an example.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  3.  

    Marketing Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied online - interviewed at Southwest Airlines in December 2013.

    Interview Details

    I applied online and received an e-mail from a recruiter to schedule a phone interview with a different recruiter for the marketing dept. Phone interview was difficult, lots of behavioral questions, lots of questions on relating previous work experience and courses to concepts in marketing. I was surprised I was offered an in-person interview. Went in thinking it was just going to be the recruiter, turned out to be a 6 person panel interview from the department. Everyone was very nice and conversational, but questions were all about past work experience, what aspect of marketing do I prefer, how did you deal with a situation, it was about an hour long of questions from everyone in the room.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Maintenance Material Management Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Southwest Airlines in December 2013.

    Interview Details

    Contacted after about 2 months and scheduled for a phone interview. Phone interview was very basic, asking about yourself. After that, they will fly you to Dallas for another interview. I had interview with two people and they are asking about myself. It was a very chill interview and people in Southwest are very friendly.

    Interview Questions
    • Asking about projects I have worked on, experience, knowledge about the software used for the job   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6.  

    Culture Activities Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied online. The process took 2 days - interviewed at Southwest Airlines in December 2013.

    Interview Details

    The interview consisted of 3 people. It was a basic interview, nothing too difficult. It was more conversational and no behavioral/situational questions. They wanted to know more about yourself and why they should pick you.

    Interview Questions
    • Nothing too difficult or unexpected. Be able to answer "why we should pick you" question.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Corporate Tax Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 months - interviewed at Southwest Airlines in December 2013.

    Interview Details

    After submitting resume on there system, they will give a phone interview.Phone interview lasts 20 minutes. If they are interested, they will give an on site interview in Dallas headquarter. The on site interview is 30 minutes. The interview was relaxing and both interviews were basically just go through your resume.No behavioral questions.

    Interview Questions
    • Which course do you think is the most difficult for you?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Internship Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied online - interviewed at Southwest Airlines in December 2013.

    Interview Details

    phone interview after application 2 weeks.

    Interview Questions
    • almost behavior questions, and detail about your resume.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Interview Details

    phone Interview: general behavioral questions like why southwest? why this position? why your major? past experience (from your resume)

    Interview Questions
    No Offer
    Average Interview
  10.  

    Internship Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    two rounds: one phone interview and one face to face

    Interview Questions
    Accepted Offer
  11. 3 people found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied through an employee referral. The process took 3 months - interviewed at Southwest Airlines.

    Interview Details

    I was initially approached by Southwest to become an Employee through my relationship that I had working for a vendor of Southwest. When I was brought in to interview, it lasted about half a day, and included interviews with the VP for whom I would be working, the VP of the People Department, and 2 other directors in my department. All in all it was a positive experience, and very non-threatening.

    One of the things that was not ever shared with me through the process, however, was the impact of not starting until after January 1. You see, things like profit sharing are awarded to those who are Employees as of December 31. I started the first week in January, and missed an entire year's worth of profit sharing (and at the time Southwest was giving double-digit profit sharing) because I was not informed or told about that caveat.

    Interview Questions
    • The most complicated question was providing an example of when I had something go horribly wrong, and what I did I do in response.   Answer Question
    Negotiation Details
    I did not have much ability to negotiate. I was unable to get any type of pay raise with the new position and was told that my current salary was the best they could do.
    Accepted Offer
    Positive Experience
    Average Interview

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