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State Farm Interview Questions & Reviews

Getting the Interview  276 Interviews

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Interview Experience  251 Ratings

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279 interview experiences
Updated May 22, 2013
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Underwriter at State Farm

Accepted Offer – Interviewed in Dunwoody, GA (US) May 2013 – Reviewed May 22, 2013 New

Interview Details Applied online on 4/1. I got a call either the next day or the day after that requesting that I sign an applicant disclosure agreement. The day after that I got a automated phone call and an email inviting me to take a preemployment test. Like any employment test, I would not worry about passing. The day after completing the assessments, I got an email saying my scores were competitive.

On 4/24 I got an email congratulating me that I was selected for an interview that included a preset date and time. Luckily, I was already available for that day. The email also listed the job duties and the salary. Below average, about 5,000 below a competing national insurance company for the SAME exact position.

5/14 I interviewed in the BUSY operations center in Dunwoody. It's a nice building, brand new, with tons of employees and tons of interviewees. I grew a lot more confident in myself when I saw how the other interviewees were dressed. Wear a suit, please, I realized then that many people don't know to do that. You'll probably stand out, in a good way, like I did.

Anyways the interview was with the Underwriting Team. The team consisted of two underwriting managers, one from TN, one from TX, who had flown in just to interview for the position. I felt relatively comfortable (as comfortable as you can get in a behavioral interview).

I felt confident leaving the interview. One of the managers told me this was the first day of interviews (it was a Tuesday) and they'd be interviewing through Friday (for 18 positions I believe). He said they hoped to have decisions made by the following week, but to give them until the week after that to make a decision. I grew anxious, as an earlier email told me it would take 2-5 days after the interview for a job offer or deniel. On 5/28, as promised by an email, I was received a contingent job offer.

The pay is under average, but I accepted because of the location and because State Farm seems like a great place to work. I am a recent college graduate, with 2 years part-time customer service experience, moving from another state. I'm thankful that they considered me. Overall, the recruiting process is pretty superb. They lay everything out initially and leave little to wonder about, compared to other employers.

Interview Question – Explain/Describe a team where your work environment/style changed suddendly and you were forced to adjust.

Why accounting? (My college major)

I was slightly thrown off by their questions, as I had copied every behavioral question that previous interviewees on this site listed from their State Farm interviews, and my interviewers chose different questions. I still recommend to do as I did for the interview, and prepare answers for the questions listed here on this side. I gathered enough experiences with my preparation to morph them into answers for the questions during my interview.
  Answer Question

Negotiation Details – I didn't try to negotiate the offer as it seemed to be non-negotiable, though I wish they had offered at least 3,000 more to keep up with industry competitors.

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Auto Claim Representative at State Farm

Accepted Offer – Interviewed in Johns Creek, GA (US) – Reviewed May 25, 2013 New

Interview Details The hiring and interview process was very thorough. Altogether it took about 1 1/2 months from the date of application. I applied mid April. I was emailed an invitation to take two online assessments (one was a simulation the other a typing test). The following monday I received a call to set up a telephone interview. After the phone interview they scheduled me for a face-to-face panel interview. About a week I received a contingent offer letter, and background check authorization form. About a week after that I received an email of the confirmed job offer.

Interview Question – Give an example of a situation where you had an irate customer who's issue you could not solve. How did you deal with it? What was the outcome?   Answer Question

Negotiation Details – Negotiation was not available.

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Claims Associate Express at State Farm

Accepted Offer – Interviewed in Richardson, TX (US) Mar 2013 – Reviewed May 23, 2013 New

Interview Details Went to the job fair and was interviewed on the spot. After that, I received email for employment testing. That was easy enough and next was email for background check and drug testing. after that was completed, I received email with training information. I received another email of final job and the person's information to contact if accepted. Process takes about 2.5 to 3 months from interviewing to first day on the job. Salary is fixed -- no negotiating.

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Agency/Sales Service Spt Representative at State Farm

Accepted Offer – Interviewed in Irving, TX (US) May 2013 – Reviewed May 23, 2013 New

Interview Details I applied 4/8. I also applied for other State Farm positions, in which I received immediate emails stating I was no choosen to move on. On 4/9 I received an email asking to me sign some documents and take a pre employment test. I found some time and a quite spot and took the test. I should mention I had gone through this process once two months ago. The next day 4/10 I received an email stating I had completive results. As well stating if they decided to pursue me they would contact me. I sent a thank you later to the recruiter guiding me through the process she responded a couple days later, stating I would receive a call for a phone interview. On 4/18 I received my phone call to schedule my phone interview. I looked up some State Farm interview questions one day prior to the phone interview. Every questioned asked I had writing down on a piece of paper with a natural response. It lasted about 35 minutes. On 5/2 I received the news they wanted to me with me in person. I went to the interview and I wore a suit I noticed another interviewe wasn't wearing professional attire, I nailed the interview I couldn't have been more confident it did not even feel like an interview. Just be yourself smile and relax. They told me I would hear from them within a week. The following day I received the news I got the job offer. Must I say it's a two month hiring process with the drug test and background check.

Interview Question – N/A just be prepared and you will do great. Look at the person asking you the question and look at them first and look at the other people interviewing you too. Salary is 26,000 none negotiable.   Answer Question

Negotiation Details – The was none

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College Intern at State Farm

Accepted Offer – Reviewed May 15, 2013 New

Interview Details Very standard, phone interview with typically questions - describe yourself, how did you handle a situation that involved conflicting team members, how did you overcome an obstacle, etc. It was my first interview ever, and I was extremely nervous but somehow impressed the interview enough to get the job offer.

Interview Question – Define "success" in terms other than monetary compensation   Answer Question

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Inbound Quote and Bind at State Farm

Accepted Offer – Interviewed in Phoenix, AZ (US) – Reviewed May 14, 2013 New

Interview Details I was hired after two phone interviews. I never had a live interview. The hiring process was very smooth and organized.

Interview Question – There weren't any difficult or unexpected questions.   Answer Question

Negotiation Details – There was no negotiation phase. It was a take it or leave it offer.

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Claims Processor at State Farm

Accepted Offer – Interviewed on Johns Creek, GA (US) Apr 2013 – Reviewed May 03, 2013

Interview Details Applied online. Contacted to take a typing test and a simulated call test. Got a call to schedule a phone interview. Phone interview consisted of "tell me about yourself", "why do you want to work for State Farm", "Tell me of a time when you had to learn a new skill".

Interview Question – All STAR questions... Situation, Task, Action taken, Result. "Tell me of a time you had to deal with a difficult customer"- make sure you tell how you turned it around and made it a good experience. "What do you consider good customer service", "Tell of a time you had to handle multiple tasks". Their goal was to make the customer feel taken care of and thankful for our services. Claims represents about 50% of the business.   Answer Question

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Cliams Representative Auto at State Farm

No Offer – Interviewed in Bakersfield, CA (US) Mar 2013 – Reviewed May 02, 2013

Interview Details I applied online (3/13/13), and was invited to do the online assessment (3/14/13). After that, I got an email to schedule phone interview. Phone (3/18/13) was okay, and was told I would hear back within three weeks (beginning of April). I didn't hear anything for six weeks, until when I applied for another position (Claims Representative Fire) with them. Then I got an email saying I was not selected (4/30/13). I was told salary was around 40,000.

Interview Question – None....they were all typical interview questions   Answer Question

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Sales Associate at State Farm

Accepted Offer – Interviewed on Irvine, CA (US) Jul 2009 – Reviewed Apr 28, 2013

Interview Details Very deceptive about the amount of cold calling and how repetitive the work was. They say it builds character but it just makes you feel like your a nuisance to everyone. Not very difficult to get hired as long as you can carry on a successful conversation.

Interview Question – How are you going to be able to deal with rejection?   Answer Question

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Inbound Sales Representative at State Farm

Accepted Offer – Interviewed on Tempe, AZ (US) Jan 2013 – Reviewed Apr 26, 2013

Interview Details Apply and interview will be held over the phone

Negotiation Details – Entry level positions are non negotiable

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