Sutherland Global Services

www.sutherlandglobal.com

Sutherland Global Services Interview Questions

Updated 21 Jan 2015
Updated 21 Jan 2015
146 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1.  

    ADP SBS District Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 5 daysinterviewed at Sutherland Global Services.

    Interview Details

    They will hire anyone that can have a conversation. They will tell you what the top ppl make but never tell you that the program is set up so that only 4 ppl can be in that Top Bucket, and you won't move up unless ppl ahead of you quit or die.

    Interview Questions
    Negotiation Details
    They can give a higher salary than they are telling you (+2k). You can also negotiate a guarantee on commissions for the first 6 mos.
    Accepted Offer
    Neutral Experience
  2. 1 person found this helpful  

    Work From Home Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The assessment was LENGTHY. Some of the questions were difficult and some tricky. Pay close attention to how they are worded. A large portion of the assessment included questions that are completely irrelevant to a customer service position i.e. geometry, word puzzles, what comes next in the series of pictures etc. The answer to one particular question gave you 4 possible answers to choose from, 3 of which were TRUE! I just ended up taking a stab at it. On top of all this, it said that it would take you approximately 45 minutes to complete the assessment...are you kidding me?!!! This is not at all accurate. In addition, the job posting said nothing about having to have your computer hard wired during the time you are taking their assessment!! I was using wi-fi when I started it, arrgg! I ended up having to move my PC into another room so that I could hard wire it. Thankfully, they do send you an email once you begin the process that allows you to link back up to the assessment and continue where you left off (basically). Next up, a virtual interview. I have not yet completed this process.

    Accepted Offer
    Difficult Interview
  3.  

    Senior Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Sutherland Global Services.

    Interview Details

    One technical interview, one telephonic HR interview, concept testing finance and accounts, nearly one hour, questions regarding FCF, FCFE, accounting entries.
    Rest all was fine. Not very difficult to crack an interview.

    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Technical Support Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at Sutherland Global Services in December 2014.

    Interview Details

    Interview Questions - Describe about yourself, Question based upon your cv, few technical questions, age, family background, ID proof,house, contract,
    2 Rounds. 2nd round isn't much & more of a repeat (3 questions only asked).

    As for company details - you have to ask them, what it's all about, system, etc. They won't speak unless a candidate ask these questions.

    Wait time is too much even if you are only candidate facing the interview there.

    Interview Questions
    • Technical questions depends on the profile just to verify he/she has knowledge of computers in troubleshooting.

      Unexpected Question - Family Background - I've faced plenty of interviews but never came across a company whose in interested in your family background rather knowledge, nature of job & company itself. This is only 1st interview, I've faced asking in so much detail about family background, house, age, etc. I felt like they want to determine the salary based on family background rather than the knowledge of job itself as they were only interested in this. It felt as though a person came for matrimonial rather for a job though. Highly Amusing. Not only that, the salary got fixed depending on whether your house is permanent or not. If It's permanent, then they reduce the salary right away which recruitment had mentioned it was more than that.

      It appeared as though they discriminate the candidate on family background basis which a very backward thinking in my opinion though.

      Normally, if a company wants to verify the family background, etc - there is already a system in India to verify in terms of PAN, Voter's ID & Aadhaar now. They have no rights to ask these personal questions as it has nothing to do with the job at all. In the end, the words have no meaning from the candidate since they already can verify through a system itself such as PAN ID, etc.

      Talk about invasion of privacy of a person.
       
      Answer Question
    • Contract - This question during the 1st round itself - Are willing to work for 1 year?. I did say yes regardless of it. However, I was told by the recruitment consultant, there was no contract bound to begin with. Looks like they were testing candidates since they leave a lot sooner these stages.   Answer Question
    Reasons for Declining

    I never said no rather they concluded as a no from my end since I was requesting to work in morning hours shift then later on, so I change to night shift completely, being a fresher, it's difficult to adjust in the start since it takes quite some time to understand the job, transportation,etc. Looking overall, I was requesting in humble manner since what I was comfortable to work with in the start. The person who took 1st round for me, came to me stating I already stated it was rotational shift but never mentioned timings, how does the system works unless asked during the interview. She never mentioned the timings. I still politely asked the this person, I would like to work during the morning hrs in the start since it's timings purely on night shift after 2nd round that was conducted to me. Basically, it was led to misunderstanding in the end for rotational shift provided towards their end not from me though since I was told there is morning & night shift both.
    In the end, I just asked a simply question - Am I being selected or not?.
    The answer - Because I said no, it became no ( I never said no, I was requesting them instead). If I'm correct to assume that, I was already selected but due to my request for the morning hrs or any other reason which is unknown to me, they rejected me due to this.

    Guess some companies, want candidates like AI bot saying Yes sir & no Sir. Typical company who couldn't care about their employers at all.

    I guess, there hiding certain info & lying to candidates & recruitment consultant as well which was surprising element too to me as well such contracts & salary too, it's more a testing part so it's understandable, but salary kind of bummer for a year.

    Personally, even declined, I wasn't looking for this position at all, I just wanted to try nothing more.

    Well, in the end, it worked out for the best in the end, quite a learning experience & amusing as well.

    Experience will always differ from candidate - candidate, even if you are fresher, experienced, etc. Just being yourself & face the interview.

    Declined Offer
    Neutral Experience
    Easy Interview
  6.  

    Senior Team Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Sutherland Global Services.

    Interview Details

    Was a series of interviews with HR, Account Manager, Sr. Account Manager, Sr Director, and Client. The process was a set of interviews and a 90 plan of action on what would I do to increase client KPI's. The panel interview and presentation was tough as there were many direct questions, and tense due to the state of the business.

    Interview Questions
    • Presenting a 90 game plan on what I would do to improve the company performance.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Technical Support Interview

    Anonymous Interview Candidate in Chennai (India)
    Anonymous Interview Candidate in Chennai (India)
    Application Details

    I applied through a staffing agency – interviewed at Sutherland Global Services in October 2014.

    Interview Details

    Since it is technical process candidate should have knowledge over Networking and OS along with good communication skill, type writing and grammar are also in concern. Apart from that candidate should be capable of taking responsibility.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Work At Home Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 1+ weekinterviewed at Sutherland Global Services in October 2014.

    Interview Details

    Most of the process was answering questions online, I remembered receiving several emails for skills testing and system capabilities. Once the technical interview portion, all on my pace was completed, I was contacted via email for a phone interview.I did a phone interview found out immediately I got the job, within the next few days HR paperwork came in.

    Interview Questions
    Negotiation Details
    Salary was stated
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Consultant Interview

    Anonymous Interview Candidate in Windsor, ON (Canada)
    Anonymous Interview Candidate in Windsor, ON (Canada)
    Application Details

    I applied online. The process took 3 daysinterviewed at Sutherland Global Services in September 2014.

    Interview Details

    First a call will come to ask some simple questions alongside with some interview questions, then they will tell you to come to the recruitment center to have a face-to-face interview.

    Interview Questions
    • How would you make so that a customer will remember you and rate your service high?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Quality Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sutherland Global Services in August 2014.

    Interview Details

    i attended interview in Sutherland for manual testing and it took 1 day
    there are 3 rounds 2 technical 1 hr
    i got selected on the same day itself.hr told me to release offer within a week but did not called for 1 month again they called and asked once telephonic round,had a good conversation of 35 min.they told definitely they will call,but i did not get the call

    i think they cant pay the minimum salaries

    Interview Questions
    No Offer
    Average Interview
  11. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rochester, NY (US)
    Anonymous Interview Candidate in Rochester, NY (US)
    Application Details

    I applied online. The process took 3 daysinterviewed at Sutherland Global Services in August 2014.

    Interview Details

    You apply online. They test your computer. They give you a list of interview questions and then you call and record your voice saying the answers. Then I got a call the next day with an offer.

    Negotiation Details
    No negotiation. They told me it was $8.50 for 5 weeks of training then $9 after that.
    Accepted Offer
    Positive Experience
    Easy Interview

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