Glassdoor is your free inside look at T-Mobile interview questions and advice. All 350 interview reviews are posted anonymously by T-Mobile employees and interview candidates.
No Offer – Reviewed May 23, 2013 New
Interview Details The process is well organized and designed to be very quick. I was able to go through the first two (of three) interviews with no problems. I received a call to schedule a third interview, but before it was scheduled I was informed the position had then been offered to someone else. Not ideal, but they had made it clear they were looking to fill the position as quickly as possible. I am not sure what two or three days would have meant though so that was disappointing and responses to inquiries since then have been slow. The process is sound however, and would pursue opportunities with T-Mobile again.
Interview Question – What would your dream job in this industry be? That was one I did not anticipate, but answering is easy because it is so fantastical. Answer Question
Accepted Offer – Interviewed in El Paso, TX (US) – Reviewed May 23, 2013 New
Interview Details Usually after the extensive online assessment, you get a panel interview. Most focus on situational questions and challenges, some on personality
Interview Question – Just be ready for questions involving past issues and you resolved them, how you handle yourself in the face of angry customers, team work questions, and openess to be molded into the T Mobile way View Answer
Negotiation Details – Based on experience.
Accepted Offer – Interviewed in Pasadena, TX (US) May 2013 – Reviewed May 22, 2013 New
Interview Details
I applied online, passed the assessment and then got called to an interview. The manager that called me for the interview was not the interviewer. My first interviewer was really nice, seemed to know what he was talking about and asked basic interview questions. To sum it up the first interview went really great. I then got an email to fill out information for my background check and days after I got a call from the same manager that called the first time, and was told he was going to interview me this time for the. He then again asked me the same questions as the previous interview, and shortly offered me the positions and I accepted. He then filled me into salary details, info on how he worked and what he expected from me and introduced me to the team. He also provided me with his personal number and business card. I asked him about the training and he said he was going to email me the information.
Two days letter, I receive an email from T-Mobile stating "After careful consideration, we regret to inform you that you have not been selected for this particular position." I was really upset but decided it was probably an error, I called him to the number he provided me and got no answer, so I left a message and have not yet heard of him.
I must admit I am very upset and disappointed in the managers professionalism, he did not bother to call back personally since he had made the job offer. So I guess the only thing I can conclude is that he is not a man of his word, and hope that that is not the image and values of T-Mobile.
Word of advice for recruiters: do not get someones hopes up welcoming them to your team if it is not a serious offer.
Interview Question – Everything was pretty basic, common sense questions Answer Question
Negotiation Details – I accepted the offered salary.
Accepted Offer – Reviewed May 21, 2013 New
Interview Details I was referred by an employee. I recieved a phone call asking if i would be interested in an interview. Before the interview i was sent to take an online test that evaluated responses to in store scenarios and personality questions. After that i had an in store interview and then a 2nd interview with the general manager. Overall it was a pleasant experience that resulted in me being offered the job.
Interview Question – How important is work/life balance to you? View Answer
Accepted Offer – Interviewed in Charleston, SC (US) – Reviewed May 20, 2013 New
Interview Details Interview was done in a group setting. When arrived, was asked to fill out forms and sit in their cafe. After that, sat down with one HR representative and on Team Manager and was asked multiple questions based on Call Center expectations. After that, was asked questions based on past work history and examples of a time when.... The HR rep would write down comments while the Team Manager asked and spoke. Very nice people as they really would like to just get a feel of you right then and there. If you are lucky enough and are picked as a possible future rep, you are then asked to go upstairs to listen to calls for a few minutes with a rep. Finally you are brought down and exited where you wait for a call.
Interview Question – Name a time in your work history, where you have had to deal with an unexpected situation from a customer (angry, upset) and how did you handle it? Answer Question
Negotiation Details – There is none. They offer you based on your background between 11-13.94
Accepted Offer – Reviewed May 19, 2013 New
Interview Details Brought in my resume' to the store. The manager called me over the phone to schedule and interview. I met with the store manager and the regional manager. So there was two interviews. Basic interview questions. The regional manager had three markers and I basically had to sale them to him. Sign a consent for background testing and drug. Two weeks later received an email saying I had the job.
Interview Question – How would I sale these markers to a customer? Answer Question
Negotiation Details – No, negotiation phase.
No Offer – Reviewed May 16, 2013 New
Interview Details There was one interview after taking test and under going a background check. They were pleasant. Employees were nice. The questions were basic. I was led to believe there was great room for growth but in reality there was little.
Interview Question – No difficult questions. Answer Question
No Offer – Interviewed in May 2013 – Reviewed May 15, 2013 New
Interview Details
The interview is long , and they ask you roll plays like what will you do with a angry customer and how did over came a situation to make him leave happy ?
ask yourself question like that , what was something that you did that impress everybody and resolve an issue think stuff like that ,
Have you resume with all you jobs and dates ...correctly every day year and month , they take this very series past 10 years jobs
Interview Question – Honestly nothing hard is a good company , just be smart and bright Answer Question
Accepted Offer – Reviewed May 13, 2013 New
Interview Details Interview over the phone, then with teh store manager.
Interview Question – Give me an example when you had to deal with a difficult customer. Answer Question
No Offer – Interviewed in New York, NY (US) Apr 2013 – Reviewed May 10, 2013
Interview Details
I applied online obviously. I got called for an interview about 2 months ago into a store in Midtown NYC area. I think I did pretty good in the interview she basically asked me sales question, how I would keep up with my sales quota etc.
One month passed and a second store called me saying I was referenced to them by the manager in the Midtown NYC Tmobile store. I went to the interview, and she basically asked me the same questions, this time more concerned on my previous experiences and how I would treat the customers etc. Basic sales person interview questions. Again I think I did pretty good, she assured me that she was going to call me the following week but no call no show. (This was two weeks ago) So I am going to safely assume I must have done something wrong in the interview.
They look more for experience with a wireless carrier, in my case they seemed more interested in my experience with an AT&T authorized retailer.
Interview Question –
What are three things you want to improve about yourself?
Something idea that you implemented on management and they went through with?
View Answer
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