T-Mobile Interview Questions & Reviews in Washington State

Interview Details Multiple interviews with several people.

Negotiation Details – None

Interview Details 3 total, recruiter, assistant manager, store manager

Interview Details Recruiters were very professional and efficient. I was flown in from Europe for the interview and they had my offer ready before I had to leave two days later. They tend to do multiple interviews on the same day to avoid rounds of interviews - so I met with three or four people. Usually, the hiring manager will have two other people interview you first and if they don't feel you are a fit, the hiring manager will cut the interview short and you won't interview with their boss.

Negotiation Details – I was not able to negotiate salary or vacation time but I felt like they made me the best offer they could.

Interview Details I heard about the position via my local unemployment office. The process was very straight forward and transparent. I completed my assessment and then went in for an actual in person interview. T-Mobile does indeed utilize the STAR interview method, make sure you practice the night before. The interview wasn't overly hard and I felt like I did a good job.

Another thing to be aware of. I personally don't have good credit right now and was told by someone in one of my networking groups that T-Mobile won't hire people who don't have good credit. I asked the recruiter point-blank if this was true during my assessment. She told me that T-Mobile is only interested in things like prior work history and criminal records in regards to background checks. They also use Hire Right and it's pretty detailed.

Negotiation Details – They have a range that they can offer for the CSR I position, $11.20 - 13.52 an hour I believe. You can negotiate withing this range and it is based on experience.

Interview Details I had a phone screen followed by an in-person interview with the hiring manager. Both of these went great. I then interviewed in person with the group director who interrupted it by taking a call from his adult son, and then questioned me not having an MBA which was not a job requirement (he also does not have an MBA). Most of the people I met at T-Mobile were great, but this one person ruined by experience.

Interview Details My onboarding happened during the time just after the proposed AT&T acquisition was announced. The company was losing people left and right, and I walked into a good situation. (In the end it worked out well because the deal fell through.)

I was referred by a close friend and sped through the process because the manager was losing someone and was a bit desparate. I had one phone screening, one face-to-face group interview, then got an offer. It went very quickly, but was a somewhat unusual circumstance.

Negotiation Details – The offer was well above my previous salary. I asked for a bonus as well, got denied, took the offer anyway.

Interview Details Sent an application with my resume in response to a listing for a system engineering internship online. Later received an initial phone screen that asked some behavioral questions as well as my opinion of the (then) recent news on the at&t/T-Mobile merger. The interviewer seemed to respond positively to my answers and thanked me for my time but a couple of weeks later I called back and learned that a better fit had been found.

Interview Details Met with 5 people individually.
Questions probed thought process, problem solving, creativity, values

Negotiation Details – Very little room for negotiation. They came in on the high end and were not trying to low-ball me.

Interview Details -Applied online: Starts out standard enough, with basic info, experience, etc... After completing, you are prompted to complete a 'video-game' involving a virtual call-center interface with mock customer calls. After that, you are asked to complete an 'agree-disagree' personality assessments. In all, expect to spend about 1.5-2.5 hours in this part of the process.
-Call from HR agent: A light interview with a friendly (but somewhat insincerely-chirpy) person, after which an in-person interview is set up.
-Face-to-face: After checking through 'security' you will be prompted to listen to about 30 minutes of customer calls BEFORE you even speak to the interviewer. After a good 15 minutes of waiting, she finally makes it out to greet you. She wore a smile, but seemed rushed and insincere. Absolutely no pleasantries, she jumped straight into asking the same generic, asinine 'personality/ experience' questions that are asked at just about every corporate interview the world over! After answering several questions with very parallel answers, you are escorted to the security lobby and told to "expect a call or email in a day or two." A generic interview process for a generic company.