TD Canada Trust Manager Customer Service Interview Questions & Reviews

3 interviews

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Manager Customer Service Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 1 week - interviewed at TD Canada Trust in August 2013.

Interview Details

It is usually a structured interview, but may also be a phone interview. There are usually five questions which are mostly behavioural (what you've done in the past), and some times situational,( a description of what u would do in a specific situation) For this role, questions are related to people management and customer service.

Interview Questions
  • Because td is dedicated to amazing customer service, the applicant will wanted many examples of where they went above and beyond for a client.   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for TD Canada Trust

  1.  

    Manager Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 days - interviewed at TD Canada Trust in July 2013.

    Interview Details

    Interview by manager and your partner Manager customer service

    Interview Questions
    • Did you do your research of our branch? What did you learn?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Manager Customer Service Interview

    Anonymous Employee  in  Vancouver, BC (Canada)
    Anonymous Employee in Vancouver, BC (Canada)
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at TD Canada Trust in October 2008.

    Interview Details

    The position was an internal posting, I had worked for the company for 3 years wanted to try for the managerial position. I got the phone interview and in that section i was told i needed to go to the main branch for group interview in which i was interviewed by 3 HR people who asked variety of questions and they had a questioner that they were going from, they were mostly interested in my extra duties in my current position and what was setting me aside. the last interview was a few days later by the branch manager who was requesting the customer service manager. Overall everyone was very friendly and optimistic, and they said that they favor internal applicants.

    Interview Questions
    • how would you manage breaks?   View Answer
    • what was the last time you acted as a team player?   View Answer
    Reasons for Declining

    It was a position that was shared by the person hired and the one currently in the position but leaving for maternity leave. The posting was for a permanent position but the situation was unclear.

    Declined Offer
    Positive Experience
    Difficult Interview

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