TUI Travel Interview Questions

Updated 6 Oct 2014
Updated 6 Oct 2014
14 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1.  

    Graduate Sales Executive Interview

    Anonymous Interview Candidate in Gatwick, England (UK)
    Anonymous Interview Candidate in Gatwick, England (UK)
    Application Details

    I applied online. The process took 6 weeksinterviewed at TUI Travel in September 2014.

    Interview Details

    I sent my application off and received a confirmation email almost immediately. 3 weeks later I received an email saying that although they liked my application, there was a high level of interest for the role so they were keeping my details on file. Then, I received an email inviting me for a telephone interview, which I booked the same day for 2 days later. 5 days after my phone interview I received an invite to an assessment day, which I booked for the only available date, which was 7 days after I received the invite. I was also told that I would be sent a link to complete a literacy and numeracy assessment. I was supposed to receive a confirmation email but this never happened, so I called the head office who put me in touch with the relevant department. I got the impression that they were quite busy as they didn't send me the link for the assessments until 3 days after the initial invite to the assessment day, which was 4 days before the assessment day itself. The tests themselves I found pretty difficult, although we were never told how we performed on these tests.

    At the interview itself there were 14 candidates in total. First of all we had a group exercise where we had to come up with a new brand of holiday in groups of 7 and then present it to the rest. Next, we had a role-play exercise where we had to sell a holiday to a difficult individual. We had 10 minutes to prepare and I found that I ran out of time preparing what I was going to say and I felt out of my depth in the whole thing as I have no sales experience (very few of the candidates did) and they knew this from my application. Finally, there was an individual interview which comprised of some pretty general questions about my experience and some competency-based questions.

    I received a rejection email within a week and I called a week ago to see if I could get some feedback. I haven't heard anything back so far.

    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Marketing Executive Interview

    Anonymous Interview Candidate in Crawley, West Sussex, South East England, England (UK)
    Anonymous Interview Candidate in Crawley, West Sussex, South East England, England (UK)
    Application Details

    I applied online. The process took 2 weeksinterviewed at TUI Travel in July 2014.

    Interview Details

    Applied online and received invitation to interview shortly afterwards (within 2 weeks). Attended an interview in the offices in Crawley.

    At first I was asked to complete a copywriting task, writing engaging copy by hand for an online brochure having been given the basic information required. I understand that this was a test of my literacy and competency, but in what world do copywriters write by hand?

    The interview questions were not challenging and seemed to be looking for a specific answer rather than aiming to get to know my strengths and personality which is not what I might have expected from a first round interview. A couple of questions about their brand which demonstrates the ability to parrot info from the internet rather than looking at the competency of my marketing skills.

    When I asked about the culture of the business and challenged the interviewers to explain the biggest challenges of working for TUI, as well as asking about professional development opportunities, the answers were poor. Professional development meant soft skills courses and powerpoint - I was thinking more along the lines of professional qualifications, leadership programmers, rigorous mentoring opportunities. Hmmm.

    I got the distinct impression that these 2 were not interested in me after about 5 mins and were just going through the motions. A shame as I thought that this company would be a stimulating place to work.

    3 months on I have yet to hear whether I progressed or not. They seemed unsure of whether they would run an assessment day, offer 2nd round interviews etc. Clearly they couldn't even be bothered to send a generic rejection email.

    No Offer
    Negative Experience
    Easy Interview
  3.  

    Graduate Scheme Interview

    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Application Details

    I applied online. The process took 2+ monthsinterviewed at TUI Travel in June 2014.

    Interview Details

    Stage 1 was application form, stage 2 tests, phone interview then assessment centre. Assessment was a group exercise, which was deciding the details of a holiday then giving a presentation. Make sure you know brands. Then a case study (2 people) about certain issues/goals in the company, how would you tackle and then questions on those. Then an interview with two assessors. The whole day was pretty relaxed and seemed a great place to work! It is really really competitive so make sure you really speak up in the group tasks. And do loads of research!

    Interview Questions
    • What did you enjoy about your degree? Tell me about a time when you had to overcome a challenge? Tell me about a time you improved something?   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Inbound Marketing Assistant Interview

    Anonymous Interview Candidate in Sunderland, North East England, England (UK)
    Anonymous Interview Candidate in Sunderland, North East England, England (UK)
    Application Details

    I applied online. The process took 5+ weeksinterviewed at TUI Travel in February 2014.

    Interview Details

    I found the initial job post on an online job portal and applied via the TUI careers website (slightly annoying, involved putting in salary expectations, which you always feel under pressure to not overstate in order to be in with a better chance. I put in a relatively modest sum that is worth less than I am, really, as a minimum, and this was, coincidentally, the precise amount that was offered at a later point in the interview).

    I received an invitation to interview via employee administrative email about a month later, scheduled for the following week. The date they had pre-selected was inconvenient, and I would have preferred that they call to arrange, rather than assume my availability. Nevertheless, I was able to rearrange for another mutually convenient date (though the administrator's email response took 2 days and was rather blunt).

    There was no one at the reception to the quite large and confusingly laid-out building, so I had to find the right office on my own, which made me a few minutes late. Even so, there was some waiting around in the office for my interviewers for around 10-15 minutes.

    The interviewer that met with me was pleasant, and took me into a room to complete a handwritten blog-writing assignment. I was allowed 30 mins, and was vaguely asked to write about "my last holiday". No target audience, word count or other specifics/directions were given, which made it somewhat challenging, and slightly reminiscent of those back-to-school, post-half-term writing assignments. I realise that the handwritten aspect may have been to assess spelling etc., but not having computer access (for a computer-based job) was bizarre and inconvenient.

    After this, I was taken back to the waiting area again while my interviewers read over my magnum opus. 5-10 mins later, I was taken into another room for the face-to-face interview with two interviewers (the marketing manager and the team member manager, who had shown me into the first room for the writing test).

    This was fairly standard, with no particularly difficult questions. The main interviewer hadn't seemed to have checked over my CV very thoroughly in advance at all, and asked me some irrelevant and surface-skimming questions that showed this - not a good sign. Otherwise, I was mostly asked questions that arose from responses I had given as opposed to prepared questions, and asked general questions about qualities I had, rather than specific experience and skills. The interview did not last as long as I anticipated, and the main interviewer came across as quite tired and disinterested from start to finish. I even tried to lighten the atmosphere by cracking an innocuous joke at one point, which was met with stony silence. Geez.

    I felt I performed well, but came away with the distinct impression they had already pretty much decided they would not employ me and did not like the fact that I lived over an hour away (a comment was made about how long it takes to drive from my address, but they did not seem interested enough to ask whether I would be willing to relocate or not - which I was). This made it seem that there was little I could have done to succeed in this situation, which left me feeling somewhat powerless and put out.

    At the interview's conclusion, I asked if they would like to view my online portfolio, which they expressed an interest in. I emailed it that afternoon to their secretary to pass on, as I wasn't given their contact details. No one responded, but I instead received a rejection email the next day. Lovely.

    Oh, and the email was automated and could not be responded to, so I was unable to get any feedback, either.

    Interview Questions
    • Please hand-write a blog post about your last holiday.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  6.  

    Tui International Leadership Graduate Program Interview

    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Application Details

    I applied online. The process took 5 daysinterviewed at TUI Travel in January 2013.

    Interview Details

    The hiring process consists in a application screening, a SWOT of oneself, standard tests (logic, verbal...), a phone interview and a 2-day long assessment center in Luton, UK.
    The hiring is done from the German head office by one person. It is not a point system.

    Interview Questions
    • speednetworking:
      "trends in travelling industry"
      " a situation where you didnt take risk"
      " how to communicate strategy"
        View Answer
    No Offer
    Negative Experience
    Average Interview
  7. 2 people found this helpful  

    International Management Graduate Programmer Interview

    Anonymous Interview Candidate in Hannover (Germany)
    Anonymous Interview Candidate in Hannover (Germany)
    Application Details

    I applied online. The process took 4+ monthsinterviewed at TUI Travel in November 2012.

    Interview Details

    Several steps:
    1. CV

    2. SWAT analysis of yourself
    Be honest and show potential fit with tourism industry

    3. Online logical and numerical tests
    Hard but only require hitting the minimum score. Time is big issue here

    4. Behavioral Interview
    see below

    5. Assessment Center
    see below

    They have 3 assessment centers per year and hire around 5-8 people. Selection is tough and can take a lot of time

    Interview Questions
    • In interview classical behavioral questions (failure, success, leading a team, steering a team towards your opinion, 3 reasons for applying, what makes you unique)

      In assessment center (12 people), 6 different exercises. Two in pairs, two in groups and two individual.

      Pairs: case analysis and discussion
      Groups: product innovation case, presentation and Q&A
      Individual: presentation and "speed-networking", 5 minutes talks with TUI managers about personal and business issues ( current challenges for industry, fit with company values etc)
        Answer Question
    No Offer
    Positive Experience
    Average Interview
  8.  

    Yield Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

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    Interview Questions
    No Offer
  9.  

    Graduate Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at TUI Travel.

    Interview Details

    I applied to participate for the graduate program directly on the site. I then had to fill out a rapid assessment on the site. Was then contacted to conduct a phone interview. I was there explained about the numbers of people applying for the job, the probability to get in and the successive steps. Interview was mostly aimed at understanding if I had any previous experience in Hospitality

    Interview Questions
    • Why did you choose to apply if you don´t have a background in hospitality management   Answer Question
    Reasons for Declining

    Had better offers somewhere else

    Declined Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Trading Assistant Interview

    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Application Details

    I applied online. The process took 2+ weeksinterviewed at TUI Travel in June 2012.

    Interview Details

    The half day consisted of a group exercise, maths test, interview and commercial exercise. Really not what I was expecting at all. Make sure you are good at maths before applying as it is a maths based role (ratios, load factors, ect).

    In the group exercise we had to decide out of two locations which would be the best to put another flight on for. This involved analysing a huge amount of data and justifying reasons for your decision with other team members.

    The maths test purely focussed on things such as load factors, percentages and holiday prices. This was extremely difficult and not what I had prepared for. It isn't anything like one of the holiday rep exams that many people have commented about.

    The interview was probably one of the easiest parts with some fairly standard questions asked (strengths, weaknesses, ect).

    The commercial exercise was again similar to the group exercise and maths test - analysing variables such as load factors and stating the best/worst performing area. This was part of the actually interview and you were given 10 minutes to work out which the answers and then feed back to the two interviewers.

    Interview Questions
    • State the best performing area of the year by analysing the factors displayed in the table. (Maths test question)   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Graduate Program Interview

    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Anonymous Interview Candidate in Luton, East of England, England (UK)
    Application Details

    The process took a dayinterviewed at TUI Travel in April 2012.

    Interview Details

    -2-to-1 interview for 45 mins
    -group work for 1 hour
    -presentations
    -pairs work for problem solving
    -Role play

    The location was not the best but very close to London.
    The office was really nice, showing very strong culture & very relaxed for Friday's seeing as it's casual dressing.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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