TeleTech Customer Service Representative Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
82 Interview Reviews

Interview Experience

Interview Experience

66%
20%
12%

Getting an Interview

Getting an Interview

58%
9%
2%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy

82 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate  in  P C Beach, FL (US)
Anonymous Interview Candidate in P C Beach, FL (US)
Application Details

I applied online. The process took 2 weeks - interviewed at TeleTech in July 2012.

Interview Details

Really disorganized interviewing extremely rude interviewers. You need to download software that i am sure is spyware.Then they told i would have to buy a brand specific headset that costs almost 100 dollars..This company is insane and just looking for computers to hi-jack..After downloading there software my computer crashed..Stay far away from these people you will loose in the end.

Interview Questions
Reasons for Declining

There insane

Declined Offer
Negative Experience
Difficult Interview

Other Interview Reviews for TeleTech

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Melbourne, FL (US)
    Anonymous Interview Candidate in Melbourne, FL (US)
    Application Details

    I applied through a staffing agency. The process took 7 weeks - interviewed at TeleTech in July 2014.

    Interview Details

    You are emailed an application, you fill it out and they send you several job assessment tests, if you pass then you are scheduled for a drug test, then you are called and scheduled for a job tour, and scheduled for training.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Springfield, MO (US)
    Anonymous Interview Candidate in Springfield, MO (US)
    Application Details

    I applied online. The process took 2 days - interviewed at TeleTech in August 2014.

    Interview Details

    Online app and assessments, then automated phone interview, then human phone interview. Next step is filling out my preemployment paperwork and accepting the job offer in person. Extremely easy process. The questions for the automated interview were given ahead of time, and the human phone interview covered similar questions.

    Interview Questions
    • What can you tell me about SIM cards, Bluetooth, wifi, and two other things. Not challenging, just unexpected.   Answer Question
    Negotiation Details
    No, preset amount.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at TeleTech in September 2010.

    Interview Details

    A single interview lasting 3 or 4 hours. I didn't actually speak to any other human beings. They had us fill some forms and then we took a bunch of tests on the computer. Tests include typical "agree" or "disagree" statements basic computer proficiency tests (VERY basic), language tests and a little phone call simulator. They also had us record a little soundbite answering some questions to check our phone voice.

    Interview Questions
    • Nothing really, all the tests were very straightforward and didn't ask for barely any personal information.   Answer Question
    Negotiation Details
    There was no negotiation as they were hiring massive amounts of people.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Uniontown, PA (US)
    Anonymous Interview Candidate in Uniontown, PA (US)
    Application Details

    I applied in-person. The process took a day - interviewed at TeleTech in October 2010.

    Interview Details

    You could've been drunk and high and still got hired. They honestly made a huge mistake and hired a bunch of Uniontown people without checking their DOB or background, which led to mass transfers, over-staffing of other projects to point that they tanked. Getting hired here is easier than joining the army. Honestly, they once hired a blind man and didn't know he was blind until they sat him down at a computer. Now he cleans the men's room. Tell Hank, Slim Jim said hey if your going in for an interview and just so happen to need to use the men's room.

    Interview Questions
    • None. They are like the U.S. Army just looking for bodies to throw at a problem. You will be assigned a number.   Answer Question
    Negotiation Details
    None they tell you what your paid.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Englewood, CO (US)
    Anonymous Interview Candidate in Englewood, CO (US)
    Application Details

    I applied online. The process took 2 weeks - interviewed at TeleTech.

    Interview Details

    Its a group interview over the phone with about 3-4 team leads and anywhere to 20-30 other people if they don't drop the call. They split you in groups and give you situation and basically ask how would you handle it. After that one person from each group gives their group to everyone on the line. It's a simple process just make sure you contribute to the discussion because they are listening.

    Interview Questions
    • None everything is done as a group so if you can't think of the right words to say 9 times out of 10 someone else will and just add on to it   Answer Question
    Negotiation Details
    After the interview you receive an invitation to register for training and the job pretty much takes off from there
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Manila, Manila (Philippines)
    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Application Details

    I applied through a recruiter. The process took a day - interviewed at TeleTech in June 2014.

    Interview Details

    Scheduled for an interview that day. Online registration then after that wait for your name to be called for your initial assessment, i didn't make it to the next step because when the HR asked me what position did i apply i said CSR-NON voice, then the HR said they don't haven non voice account fo CSR,i was like ooh really?in my head.then why did the HR who conducted a phone interview didn't tell me that. i should've just find another company.I really hate when they just want people to come in to their recruitment office, what a waste of time.

    No Offer
    Negative Experience
    Average Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Springfield, MO (US)
    Anonymous Interview Candidate in Springfield, MO (US)
    Application Details

    I applied online. The process took 2 days - interviewed at TeleTech in May 2014.

    Interview Details

    Had to fill out an online assessment that took about one hour. Pretty typical and easy. Went in for a job fair interview. The person giving the interview was very kind and knowledgeable about the job. I was hired on the spot and sent for my drug test. I start tomorrow.

    Interview Questions
    • How to make a customer happy when what they want conflicts with company policy.   Answer Question
    Negotiation Details
    No negotiation. Starting pay 9.50 an hour. 600 sign on bonus.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Springfield, MO (US)
    Anonymous Interview Candidate in Springfield, MO (US)
    Application Details

    I applied online. The process took a day - interviewed at TeleTech in August 2011.

    Interview Details

    There's two interviews that cover background experiences, hypothetical situations, as well as why you're interested in the company. The interviews are conducted by supervisors. There are skills test that you take on the computer that assess personality as well as simulation.

    Interview Questions
    • There weren't any surprise questions. Most everything you'll be asked deals with either hypothetical situations or past situations at previous jobs.   Answer Question
    Negotiation Details
    n/a
    Accepted Offer
    Negative Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lorain, OH (US)
    Anonymous Interview Candidate in Lorain, OH (US)
    Application Details

    I applied online. The process took 1 week - interviewed at TeleTech in April 2012.

    Interview Details

    Hiring process consisted of hands on computer and phone, some phones and the usual inter view questions. Not a hard process.

    Interview Questions
    • The questions were average interview questions, what did you know about the company, how did you hear about the job.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview

Worked for TeleTech? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.