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DIRECTV Customer Service Representative Interview Question

I interviewed in Tulsa, OK and was asked:
"Tell me about a time a customer was upset and how did you handle it?"
Tags: technical, behavioral
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Part of a Customer Service Representative Interview Review - one of 179 DIRECTV Interview Reviews

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Explained active listening skills,acknowledging the issue and expressing empathy, engaging the customer and resolving their issue.

- Interview Candidate on Aug 08, 2012

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