Toys ''R'' Us
Toys ''R'' Us Interview Questions & Reviews
Getting an Interview
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Sales Team Member Interview (Positive Experience; Average Interview)
I applied online and the process took 5 days - interviewed at Toys ''R'' Us in August 2014.
Interview Details I applied online on either Sunday or Monday. Got a call from the HR lady on Tuesday. Interview was Thursday. This was for the Times Square location.
There were 8 people there including myself. First we made name tags using an adjective that describes you. The adjective had to start with the same letter as your first name. So I suggest you go in knowing an adjective that you're going to use. We briefly introduced ourselves and explained why we picked that adjective.
After that, we were broken into 3 groups, and had to build a toy out of Legos. We also had to make up a company name, slogan, jingle, the name of the product, the age range, and a special feature. And I'm forgetting something else. We had twenty minutes to do all of this. Make sure that you are actively participating in the group, and that everyone gets a turn to present. It was a very relaxed and laid back environment. I am usually not the most talkative person in social situations, and if I was relaxed, you will be too.
Once everyone had presented, they had us pick an item that you brought with you, (could be anything - I picked Chapstick) and you had to try and sell it to them.
Out of eight people, seven got a 1:1 interview. One guy wore saggy jeans and a t-shirt and still got an interview. (I still don't recommend doing this.) I was first up, so I didn't have a lot of time to get super worked up and nervous. I think I did a lot worse on this part of the interview.
First an HR rep asked me some questions! briefly went outside, and then walked in another woman! head of a specific department. They said they thought I would be briefly suited for that position instead. The interview included questions like "tell me about yourself," "what would you do if this happened," "how long do you want to work here." I stumbled on some words, but I think I did a pretty good job answering their questions. She also gave me a job description and asked about my availability. The only part I didn't like was when the second woman asked me how old I am. I'm 17, but will be 18 in a week. She said, and I quote, "I wouldn't put you past two." Yes, I know I look young, but I definitely do not look two. 13, yeah. I thought that was a little rude of her. Anyway, she walked out and the first HR woman came in a minute afterwards. She told me that they will have to wait until I turn 18, then they can run a background check, and will call me once they do. I was offered the job.
Overall, the interview was very relaxed and informal. I wore black pants and a grey blouse.
Interview Question – Tell me about yourself. View Answer
Negotiation Details – No negotiation took place. They pay $8.50 and hour and I'm fine with that.
Off Hours Stock Crew Interview (Negative Experience)
Interviewed at Toys ''R'' Us
Interview Details Applied online and received an email stating they did not have a position for me later that week. 5 days later a hiring assistant phoned me and I regrettably missed the call. I promptly called back four minutes later when I realized the missed call. It took half an hour for somebody to answer their phone. I even hung up and double checked the voicemail to confirm I was to be calling the main store number. After waiting the lady had apparently already left for the day so I was asked for my number for HR to phone me in the morning or told to call. I called them back in the morning and after waiting was asked basic questions like would I accept min. wage. I agreed and she asked me to come in that day for the interview. We did the fun megablok group building exercise then the backroom manager talked to us about what the job required. This is when my interview process ended because despite submitting my availability on my application they needed open hours that I could not meet. Two other people in the group of four, in fact, were students like myself and did not have a schedule that met their needs. We were dismissed and the fourth stayed for a one on one.
Interview Question – No questions because it was not until I was there they acknowledge my availability. Answer Question
Seasonal Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Toys ''R'' Us.
Interview Details Its a group interview so theres like 10 other people in a small little room with you and you go around introducing each other then you have to sell toys to the person sitting next to you and then you have to get into a group and you have to build something out of knex. For that part make sure you are communicating and helping out because thats what they are looking for. AND another HUGE thing they look for is smiles.
Cashier/Sales Team Member Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2+ weeks - interviewed at Toys ''R'' Us.
Interview Details Very different-played a ice breaker name game & then had to sell the group a toy. Then had to wait a long time while they do one on one interviews
Interview Question – What is your availability? Answer Question
Planogramer Interview (Neutral Experience)
Interviewed at Toys ''R'' Us
Interview Details Their are three interviews, the first two can be on the phone or face to face. the last interview is face to face. On the third interview yoyo get a tour of the facility and you meet the people in the said department that you might be hired for. After the tour and a free lunch, you meet your managers/supervisors that you will be working for they do the third interview. If you are hired they will inform you in a couple of weeks, after that it takes a coupe of more weeks to send you a letter of employment. That letter will have your start date, that date will be discussed in the phone call that you get if you are hired. You start usually in the beginning of the quarter.
Interview Question – Why do you want to work for Toys R Us. View Answer
Negotiation Details – We negotiated salary and start date.
Sales Team Member Interview (Neutral Experience; Easy Interview)
I applied in-person and interviewed at Toys ''R'' Us.
Interview Details Pretty straight forward questions. They pretty much hire any and everybody. Which can be a good or bad thing. You have to deal with the stupidity or incompetence of your peers.
Negotiation Details – Nothing
Very Easy Interview
Cashier/Sales Team Member Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at Toys ''R'' Us in July 2014.
Interview Details I applied online, and was sure I didn't do so great on the personality test portion of the application. I've never worked retail before, so I found it challenging, sometimes multiple answers seemed okay, but if you've had experience in retail I would assume that part is no problem. It took about a month and a half to get a callback, but they had been interviewing all summer so I was probably close to the bottom of their list. I got called to come in for a group interview, there ended up being 7 of us there. Based on the other reviews on here, I was prepared to choose a toy and sell it and had ideas for the lego thing. Turns out, my interview must have been an unusual one. We all played "2 truths and 1 lie" to introduce ourselves. Then the manager came in and was very clear about the position, what it's like working there etc. We were told pushing the rewards program, credit cards and buyer protection plan were very important. Then they dismissed us outside and did the 1 on 1 portion. Since it's so close to college starting back up they had me fill out an availability schedule. Asked me what my major was, and if I'd be interested in also being the HR Assistant since I've had office experience. It was the most laid back interview I've had, I think they were just desperate for more regular employees. Oh PS, working on Black Friday is a MUST, at least for this store. 12 hour shifts. However since I am from out of state, they are willing to let me work the closing shift on Black Friday so I could have Thanksgiving with my family, which was nice.
Interview Question – I was literally only asked about my major and availability. Again, most likely a very atypical experience from what I've read on here. Answer Question
Negotiation Details – No negotiation, told the wage was $7.75 which is actually above minimum wage for KY so that's fine.
Very Easy Interview
Sales Associate Interview (Positive Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at Toys ''R'' Us in November 2010.
Interview Details Was a group interview. They give you legos to build a product and try to sell it, then give you actual toys to try to sell them the toy. If you make it past the group interview, then you will have 1 1 on 1 interview with a manager.
SMILE! Make the best of it and try to have fun. If you look miserable, then you look like a miserable choice.
Interview Question – What would you do if your guest wants an item, needs it today, and we don't have it in stock? Answer Question
Sales Associate Interview (Positive Experience; Average Interview)
I applied online - interviewed at Toys ''R'' Us in April 2011.
Interview Details One week after applying, I received a phone call to come in for a group interview. At the group interview, they asked a series of questions to each person. Ex. "What is your favorite childhood toy?" Afterwards, they took each person individually into the office for a one-on-one interview.
Interview Question – What is your greatest weakness Answer Question
Reason for Declining – Hours were too sparse.
Sales Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Toys ''R'' Us in July 2014.
Interview Details It was a group interview and there was 9 of us (meant to be 10 but one didnt turn up). We went with one of the managers called shaun who was really nice and we all went into a room and sat in a circle. There was a pen and paper provided and the first task was to just say your name to the group. Then we had to introduce the person sat next to us after 5 minutes of asking questions on what they enjoy doing etc etc. The second task was selling a product, there was an array of toys on the desk and we all picked one up and then had 5 minutes to look at it and think of how to sell it. One by one we tried to sell the product, I thought this would be difficult but I actually enjoyed it. Then the last part was a debate, he split the room in half and we debated football players salary in groups. The debate was testing team work and listening skills. Then we all went into a different room so we could have a drink and they called us in one by one to discuss our applications. They offered me a trial the next week along with 3 other interviewees who I saw written down. The interview was really fun and has given me loads of confidence I didnt know I had.
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