UnitedHealth Group Interview Questions

Updated 30 Oct 2014
Updated 30 Oct 2014
774 Interview Reviews

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  1. 9 people found this helpful  

    Customer Service Advocate Interview

    Anonymous Interview Candidate in Greensboro, NC (US)
    Anonymous Interview Candidate in Greensboro, NC (US)
    Application Details

    I applied online. The process took 6 weeksinterviewed at UnitedHealth Group.

    Interview Details

    The hiring process with UHG is rigorous. It is imperative you apply for a position that best matches your skills and qualifications, as the recruiters take great measures in finding appropriate talent for available positions. I started off the application process by applying online. I took the assessment that consisted of a simulator type system that involved a role playing process of the position. You take a few inbound calls, perform data entry while listening to the caller, and choosing (multiple choice) solutions to their questions. About a week after I applied, I received an invitation to complete a Digital Interview that is conducted through a company called HireVue. This was a first for me, and I found it very interesting. It consists of 3 behavioral type questions in which you are given 30 seconds to think of your response, and 3 minutes to answer the question. Before you begin, it will give you plenty of practice questions so you may feel comfortable when the real deal begins. Remember, the recruiters can share this with as many people as they would like. Be professional, smile, do NOT look at yourself talking. Keep eye contact with the camera. Just be YOU! Once I completed my digital interview, 2 days later I received a call from a recruiter wanting to set up a telephone interview. It lasted for about 45 minutes.In the telephone interview, you will discuss your professional background and what you are looking for within the company. You will be asked numerous behavioral questions. My best advice to you is to be prepared for anything. Know why you want to be a part of UHG. Read up on their culture values, mission..It will definitely benefit you and show the recruiter that you have done your homework. At the end of my telephone interview, the recruiter stated she was going to move my application forward in the hiring process, and I would soon be hearing from the hiring manager to set up a face to face. After about a week, I finally heard from the recruiter asking when I would be available for face to face. I received my face to face interview on Thursday, Sept. 18th. The hiring manager brought in a laptop in which she recorded my responses. We talked about previous employment, my skills and qualifications, what I could bring to UHG, what set me aside from other candidates, WHY UHG, along with going over the position and what it entailed. The interview took about 45 minutes to complete. She was very pleasant and made me feel very comfortable while being in "the hot seat". I want to applaud UHG for being so professional and compassionate through this process. I must admit, there were plenty of times I became discouraged, as the process seems to take forever. Especially when you really, really want the job! Just be patient. Great things come to those who wait. Be sure to utilize the resources available to you such as the UHG career website including your job page, reach out to HR Direct for any questions, and also the Live Recruiter Chat. Also be sure to check all of your e-mail folders as some can get caught in the Junk Mail file. The recruiters are more than happy to help you and can usually give some good insight as to where you are in the hiring process. Good luck to everyone!

    Interview Questions
    • Tell me about a time you had to explain something complex to a customer.   View Answer
    • Tell me about a time you helped an irate customer and what did you do to handle the situation?   Answer Question
    • Name a time you achieved something great in the workplace.   Answer Question
    • Why do you want to be a part of UHG?   Answer Question
    • Tell me about a time you went out of your way to help a stranger. Why did you do it?   Answer Question
    Negotiation Details
    There was no negotiation necessary. The offer was more than I was expecting it to be! Definitely a plus!
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Health Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at UnitedHealth Group.

    Interview Details

    There is an interview with a recruiter and then another with 2 supervisors during both interviews I was asked the exact same questions. Also, when interviewing for another position internally I was also asked the exact same interview questions.

    Interview Questions
    • They always ask for very specific and detailed examples with your answers.   Answer Question
    Negotiation Details
    There was no negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Senior Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They came to recruit at a college. There was a one on one interview. Formal but very engaging. Asked a few questions. Was not as stressful as expected. After the first interview in a few days I received an email for the second interview at the office location.

    Negotiation Details
    Go to a second interview
    Accepted Offer
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  5. 4 people found this helpful  

    UAT Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at UnitedHealth Group.

    Interview Details

    I filled the application online. After a week I got an email from HireVue to take an online one way digital interview. This is easy step. All you need is computer with webcam and lot of confidence. They provide you enough time to rehearse with practice questions. Please make sure of your background. Wall should be plain and not busy, as this video is watched by lot of hiring people within the company. Make sure that you are presentable as you would be for face to face interview. Also make sure the room is well lighted ( no flashy light behind you or window). They asked 3 simple questions. First, Explain when you had a difficult or complex situation at work and how you handled it. Second, how would you handle multiple project with multiple deadline. Third, a time when you have to start a project from ground zero and how you did that. I have yet to hear back from the UHG recruiter.

    Interview Questions
    • These are common questions for technical interview so I was not surprised.   View Answers (2)
    Negotiation Details
    didn't find it necessary to negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  6. 3 people found this helpful  

    Claim Appeals Coordinator Interview

    Anonymous Interview Candidate in Cypress, CA (US)
    Anonymous Interview Candidate in Cypress, CA (US)
    Application Details

    The process took 2 weeksinterviewed at UnitedHealth Group.

    Interview Details

    I applied online and was contacted by a recruiter the next day. She basically told me about the job specifics and asked a few questions regarding the job qualifications. Afterwards, she gave me the option to do either a phone interview or a digital interview.

    I chose to do the digital interview, which basically was a one-way video interview where they asked me 4 different questions. At the start of each question, they give you 30 seconds to prepare your answer and then it starts recording you for up to 3 minutes. They let you practice with practice questions beforehand to get you used to the process. You can do the digital interview on your own time, which was convenient. You just have to complete it within 48 hours.

    The next day, I was contacted by the same recruiter who said I passed the digital interview and wanted to schedule a brief phone interview with another recruiter. This interview is fairly simple. They ask you about the different positions that you have held within the last 7 years... How much you were making, your primary responsibilities, etc. If they feel you are qualified, they will call you back to schedule a face to face interview with the hiring manager. The recruiter ended up calling me 2 hours after I finished the phone interview to schedule my face to face for the following Monday.

    I went to the office building for my face to face interview. Be sure to arrive at least 15 minutes early, dress professionally, bring copies of your resume and make sure you ask for the hiring manager by name! I had my interview, which was also fairly simple. The hiring manager went over the job specifics again, what was expected, and then asked me a few questions such as why I wanted to work there, what my career aspirations are, etc. At the end of the interview, I asked him a few questions. Be sure to have your questions prepared beforehand. Do your research on UHG and ask intelligent questions! He told me he thought I was a good fit and said that he would talk to the recruiter regarding his feedback. I was told to expect something within the next week or so.

    Two days later, I got a phone call offering me the job! I am currently awaiting the background check and drug test. Overall, it was a very good experience! Very professional, efficient and easy. Recruiters were very helpful in the process and made it an overall pleasant experience. Good luck!!!

    Interview Questions
    • Describe a time you made a mistake and had to apologize to someone.   Answer Question
    • Describe a time when you experienced someone else doing something unethical.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Senior Healthcare Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at UnitedHealth Group.

    Interview Details

    I was referred to UHG/Optum by a friend. The friend emailed the recruiter my resume and things quickly evolved from there.

    After a few exchanges of email, the recruiter called me to touch base. Once the recruiter ascertained that I was a potential fit I quickly moved into several rounds of phone interviews with peers and managers. As I am already an experienced healthcare consultant, rapport developed quickly while "talking shop" as well as establishing some personal connections. Questions revolved around how deep my healthcare knowledge was, how seasoned I was on projects, what I was personally looking for, and what I felt were my weaknesses.

    After the phone interview sessions were completed the recruiter circled back to me with a verbal offer, which I accepted. From there, I received the written offer and additional paperwork steps to provide my DOB, SSN, and to get the background check/drug screening out of the way.

    This final step was to schedule a flight to Minneapolis for orientation.

    Interview Questions
    • "Give me a situation where you had to innovate a solution for a show-stopper problem."   View Answer
    Negotiation Details
    They made me an offer that was way better than what I was making so I did not attempt to negotiate. The offer might have been a slight low-ball, but not enough for me to feel the need to counter-propose. Overall, I was satisfied with their initial offer.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Technology Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First Interview: One half hour interview with a manager, mine was on campus
    Second Interview: Overview of Company followed by two half an hour interviews, lunch with the current TDPers, a panel to ask the current TDPers anything, and then a wrap up.
    The process was good, however, they only tell you the benefits after you get an offer.

    Interview Questions
    • Describe a time when you had to teach somebody something. How did you go about that?   View Answer
    Accepted Offer
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    A recruiter emailed me to discuss the job and the pay and when the training class starts. I was asked to fill out some paper work and email the signed paper work back to them. After that they said they were going to call me if they want to further the process.

    Accepted Offer
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2+ weeksinterviewed at UnitedHealth Group.

    Interview Details

    I applied on line. Took the assessment. Four days later I got a call from recruiter, they left a voicemail calling about my application. I called back, got recruiter's vm saying they would call me back in order my call was received, this was their busiest time of year. About a week and a half later got call back from recruiter. They went over what the job responsibilities entailed, training dates, schedule, pay. Asked if I was ok with all of it. I said I was. Scheduled for a phone interview with a recruiter the following week, said it would be an hour going over my resume. Recruiter asked behavior ?'s. There was a fire drill 1/2 way thru my interview. Rec called me back. Got e-mail next day saying I didn't get the job. I believe my last job salary precluded me (it was twice the offer from uhg.)

    Interview Questions
    • Tell me about a time you had an irate customer. How did you handle them and turn them around?   View Answer
    No Offer
    Negative Experience
  11.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group.

    Interview Details

    Several jobs popped up in my town (which never happens), so I applied for all of them. Within a day or 2, I got emails to take the assessments related to the jobs I applied for. I took, then at the end of the week saw there was going to be job fair the next week.

    Interview Questions
    • Tell me a time when you dealt with someone unethical, and how did you handle it?   View Answer
    No Offer
    Neutral Experience
    Average Interview

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