Glassdoor is your free inside look at Verizon Wireless interview questions and advice. All 464 interview reviews are posted anonymously by Verizon Wireless employees and interview candidates.
No Offer – Interviewed in Phoenix, AZ (US) May 2013 – Reviewed May 22, 2013 New
Interview Details Applied online - this took about 2 hours due to their system errors and I'm not even tech-challenged. Was contacted for a phone interview. The interviewer sounded about 16 years old, and the entire call was overly structured and limited. It sounded like a script, and anything outside that was not allowed, such as questions. The boilerplate questions were asked first, the job description was read next, that's it. I'm not sure if it was a job interview or a pre-recorded pitch, there was zero interaction beyond Q&A. About half the questions focused on being able to follow instructions and processes. I didn't hear any typing in the background, so I'm not sure if the conversation was being recorded, or if notes were taken. One of my answers did not fit the expectations, or maybe it was over her head, but she actually repeated the question two more times, maybe she was expecting me to say something else. So after the 2nd time, I just said "I understand the question perfectly, that WAS my answer", and she asked me to repeat the answer again. LOL.
Interview Questions
No Offer – Reviewed May 21, 2013 New
Interview Details Applied online and phone interview.
Interview Question – Tell about a time you had difficulty with a co-worker and how you resolved it. Answer Question
Accepted Offer – Reviewed May 15, 2013 New
Interview Details The interview process took a long time and it was intense. It is 3 rounds. First H.R. will contact you and grill you with an in depth interview. Then you will fly out for a face to face with the D.M. this interview will run the gauntlet of questions. They will try to have it set up like a conversation for two hours to relax you and hopefully they will get real answers out of you. The third interview is with the director. Very tough interview. They are very direct and they have a great vision as to what the position needs.
Interview Question – Why should we choose you over the other applicants? View Answer
Negotiation Details – They give you an offer right away from H.R. You then have a small window of accepting what they give you are trying to ask for better terms. Usually you take what they give you or they will move on.
Accepted Offer – Reviewed May 21, 2013 New
Interview Details the Hiring process was very long and intensive. I went through about 4 stages of interviews with all different people. The interview with a store manager was a test because you had to go around the store and fill out a questionnaire with what you saw kind of like a scavenger hunt.
Interview Question – One unexpected question was name 5 accessories for the phone... It threw me off guard but you could list a jawbone sound machine as one. Answer Question
Negotiation Details – They have a set plan for the RLDP candidates which doesn't have much le-way to change.
Declined Offer – Interviewed in Atlanta, GA (US) May 2013 – Reviewed May 13, 2013 New
Interview Details A high level technical interview was given in person and some questions about java were asked. No code was asked to be written and no code was presented during the interview. A few days later HR called me and gave me a 1 hour interview about my background. An example questions: "What is encapsulation?" "What are the data types in Java?"
Interview Question – I was surprised to face a phone interview by the HR department after the in person interview. The HR person asked me a lot of questions like: "Tell me a time when you had to over come a challenge". Answer Question
Reason for Declining – Took a different offer
Accepted Offer – Interviewed in Mobile, AL (US) – Reviewed May 05, 2013
Interview Details
It took 3 in person interviews, and 3 total phone interviews before I was offered the position I applied for. I had to go thru two HR phone interviews first. The second was more involved than the first.
After passing the second phone interview I had 3 store interviews. Two interviews appeared exactly the same consisting of my previous experience explanation, a techonlogy sales role play, and questions about how I have handled specific customer interactions. The third was similar to the first two in person interviews but more specific to how I would function in a team environment. The second two in person interviews had 2 interviewers, managers at the location. After the third in person interview, I had a short phone follow up interview with a manager from a different store.
Approximately a week after the final phone interview, I received a job offer. The entire process from first phone interview to job offer was about a month.
Interview Question – None of the question were particularly difficult but a novice to the wireless or sales may have a problem completing the role play successfully. View Answer
Negotiation Details – The salary came thru as a take it or leave it, but was able to choose my start date to a degree.
No Offer – Interviewed in Little Rock, AR (US) Feb 2012 – Reviewed May 09, 2013
Interview Details process was easy and interview was easy
Interview Question – name a time when you had to tell a customer there was something you could not do? Answer Question
Accepted Offer – Interviewed in Sep 2009 – Reviewed May 03, 2013
Interview Details Apply for Job posting, then receive a phone interview with hr, then a in person review with management, then a final hr interview.
Interview Question – Tell us about a time you achieved success in a goal or challenge. Then tell us a time you failed. What was the difference and what had lead to success/failure? View Answer
Negotiation Details – You received an offer letter, which you would have to agree to before starting training.
No Offer – Interviewed in Ann Arbor, MI (US) Jun 2011 – Reviewed Apr 26, 2013
Interview Details Multiple interviews. Phone, initial with store manager, and one with the district manager. Showed knowledge in the industry, sales drive, creativeness and initiatve to advance in the company. They are very informative, but you need to be too. They will ask for past experiences in situations as to where you need to be as detailed as possible to show them that you can handle yourself and your suctomers with any scenerio thrown at you.
Interview Question – Tell me a time when you were working with a customer that was disgruntled and explain how you handled the situation. I've been in more than enough situations like that and I wasn't sure what the best option was. Answer Question
No Offer – Interviewed in Edison, NJ (US) – Reviewed Apr 25, 2013
Interview Details 3 months since applied and 4 interviews later and I still don't know if I have the job.
Interview Question – STAR Type Interview. Be prepared with scenarios of technical and conflict resolution. Answer Question
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