Alaska Airlines Jobs & Careers


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4 days ago

Customer Services Agent PG2

Horizon Air Medford, OR

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon… Glassdoor


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83 Reviews
3.6
83 Reviews
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
37 Ratings
  1. 1 person found this helpful  

    Over the top, family-knit tight, team environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Jose, CA (US)
    Former Employee - Customer Service Representative in San Jose, CA (US)

    I worked at Alaska Airlines part-time (more than 3 years)

    Pros

    Employee's really do care about the customers and definitely travel experience is wonderful. The friendships turn into close family protective committed unity. The bond of love for work and family carries the work load pass the above and beyond mark. Truly the foundation of Alaska Airline holds true today! Caring, Customer Service, and Loyalty that's Alaska.

    Cons

    The stress of the airline business is the reality at Alaska as well.
    Pilot strikes cause delays or cancelation and that makes the public
    very stressful to work with, which robs the whole travel experience
    awful.

    Advice to ManagementAdvice

    Continue to acknowledge the efforts and hard work the employees do. Add bonus's and incentives to help compensate to harshness of the stress the public puts on the employees.
    Give back upgrade decision making to employees to customers to bring back repeat business. It's the little things that count!!

    Recommends
    Positive Outlook
    Approves of CEO

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