Barnes & Noble
BN – Milwaukee, WI
• Analyze business needs of assigned business areas. • Develop formal business requirements and design technology solutions to meet those… TheLadders.com
Barnes & Noble – Cambridge, MA
Barnes & Noble College is a retail environment like no other – uniquely focused on delivering outstanding customer service. As a Bookseller, you… Glassdoor
Barnes & Noble – CA - Los Angeles - The Grove at Farmers Market
Barnes & Noble stores average 25,000 square feet, carrying up to 200,000 titles, and servicing tens of millions of customers weekly. The stores… Glassdoor
Barnes & Noble – Johnson City, TN
Barnes & Noble College is a retail environment like no other – uniquely focused on delivering outstanding customer service. As a Part-time… Glassdoor
Barnes & Noble – New York, NY
• Prepare and review quarterly and annual external financial statements including Form 10-Q and Form 10-K. • Prepare and review supporting… Glassdoor
Barnes & Noble Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Barnes & Noble part-time (less than an year)Pros
Professional and polite interview by assistant manager and store manager. All managers and head cashiers are very hard-working and energetic. All current staff are very savvy about business and product. All managers work well with people, especially with new hires. My bookseller position is seasonal and part-time. After three weeks of working training, my job performance was judged satisfactory to work in a department unassisted. Time off policies are flexible and requests are non-confrontational. I am unfamiliar with promotion policy as it is not anticipated for my seasonal work. Online paycheck deposit is easy. Pay is weekly, with a delay of one week, standard just about everywhere, I think. I had worked in a BN store long ago, but with no cashiering responsibilities at the time. Extensive cashiering experience is an almost sure way to get hired, but I must note that their training program is terrific, and step-by-step, and one is mentored all the way through. Intelligent people are key; one must be able to take charge of the position and treat the position as an entrepreneur. If you are not comfortable with treating the general public with respect, despite their differences, this is not the best place for you. The cafe in most stores is really well-run. Employee discounts are great. Vacation policy is pretty standard around the US today, I think. Starts with one week a year and goes upward to a max of 5 weeks. As a national employer they must abide by FMLA, so you will not be penalized by medical time off for yourself or immediate family. The store does major hiring for the Winter season holidays, and periodically other times. To qualify for an interview, contact your state or local employment assistance agencies or make an appointment with the store manager to interview for employment when they plan to hire. In other words, be prepared, it will be appreciated as the company will know you plan to do well on the job.Cons
Very few cons. One is that shifts are often needed to be switched with little warning. Be ready for any position on short notice! Old equipment goes down with no warning; most registers are very outdated and worn.
Marketing determines stock placement, so one may find a book in two different places in the store. It's planned that way, and you must get used to it. One week off and you will be lost if you don't walk the floor when you return.
Office culture is "what office?" People are rarely in any office, even the store manager. As I mentioned in Pro's, there is little of the usual pecking order, although it's clear than some people are very skilled. I've never seen any employee be put down by a manager. Managers are on the floor all the time, working hard with everyone else, one of the few places I've seen that happen. There is no group of employees hiding out anywhere in either of the stores I have worked in. Check out a Barnes and Noble and see for yourself.Advice to ManagementAdvice
Update store equipment. It's old and malfunctioning, which slows down fast and accurate cashiering.
Update the on-hand training manuals, which are out of date with current practices.
Add one week a year to vacation time accrual, with partial accrual available.
Update employee online access to employee status from home computers, and make management email addresses available to employees for important messaging with managers. Notes can get lost.
PDT's are old and malfunctioning. They need replacement or repair. Not enough are fully operational.
These are normal and run-of-the-mill equipment problems and should not be happening in this day and age.
More training about selling and up-selling is needed.RecommendsPositive OutlookNo opinion of CEO