Alright, let’s level

You probably never imagined yourself working in deathtech - and neither did we before we started Gathered Here over 7 years ago.

Now, we can’t think of anything more impactful than redesigning the global death industry (across Wills, funerals and probate) to be more approachable, accessible and transparent for the modern consumer.

We’re in the winning position to tackle our problem space

We are the largest Will-writing company in Australia. Our B2B SaaS Wills Platform is used by over 550+ charities and has helped them to generate over $700 million in bequests from their supporters.

Launching recently in New Zealand, we're poised for further international growth, and excited to be growing our team to execute. We're looking for thoughtful and humble team players. People who are tenacious, exceptional and ready to jump in and build a global, sector-defining company.

Your work will have a genuine impact on people's lives around the world

We're searching for a highly organised and dependable administrator to help customers navigate our platform and provide administrative support throughout all areas of the business.

We're lucky to count some amazing nonprofits as our customers including: WWF, The Salvation Army, World Vision, Black Dog Institute, Beyond Blue, UNICEF, Australia for UNHCR and Médecins Sans Frontières.

Your work will help transform how charities attract and generate bequest income, and will contribute to raising billions of dollars for countless causes over the coming decade. That's a lot of social good to be bringing to the world!

Now, over to you...

You’ll have a broad range of responsibilities: responding to customer enquiries, processing time-sensitive leads, updating databases, and providing ops and admin support for various teams.

Ideally, the following rings true:

• You’re more dependable than a Swiss watch on a time-sensitive mission. Supporting multiple teams and business critical functions, you make sure the show goes on (often autonomously).
• You’re hyper-organised (maybe even with a love for spreadsheets). You count to-do lists, reminders, operating rhythms and spreadsheets as your friends and you’re proud of it.
• You have great written and verbal communication skills. There, their. They’re different. You express yourself well and care about delivering great customer interactions.
• You have excellent attention to detail . Yes, the extra space after that full stop is killing you.
• You’re comfortable on the phone. You’ll need to be a people person, as you’ll regularly be on the phone.

We’re a fully remote company (even before it was cool)

We embrace remote work and believe in offering our team the flexibility to work from wherever they feel most comfortable and productive.

Other reasons why we think you’ll like working here

• Competitive salary
• Fully remote workplace
• We’re a genuinely nice bunch of humans, and we live our values of being thoughtful, humble and tenacious
• We can’t guarantee you’ll become a zen master, but we prioritise mental balance and wellbeing. All employees have free access to Headspace

Do the best and most meaningful work of your career

Our last tidbit. We want you to feel good about the work you do. We want to enable you to do the best and most meaningful work of your career. Our platform is helping thousands of families navigate end-of-life services and will generate billions in funding for charities. We're not just saying it. Your work here will touch the lives of countless people and make the world a better place.

Sound good?

We’d love to hear from you.

Salary range: $55,000 - 65,000 (incl superannuation)

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• Work from home

Experience:

• customer support: 5 years (Preferred)
• administrative assistance: 5 years (Preferred)
• remote work: 2 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: Remote