Dixons Retail

  www.dixonsretail.com
  www.dixonsretail.com

Dixons Retail Jobs & Careers


Show:  All Results Last 7 Days
3 days ago

Database Manager – new

Dixons Retail Hemel Hempstead, England

As Dixons Carphone Group embark on an IS Transformation programme we are seeking an experienced Database Manager to join our team… Dixons Retail


3 days ago

User Interface Developer – new

Dixons Retail Hemel Hempstead, England

Dixons Retail is embarking on a IS Transformation programme and require an experienced User Interface Developer to join our team. In the role, you… Dixons Retail


3 days ago

Business Systems Analyst - Commercial – new

Dixons Retail Hemel Hempstead, England

There has truly never been a more exciting time to be part of Dixons Retail. We are embarking on a major IS Transformation programme and urgently… Dixons Retail


3 days ago

Driver/Installer, Aylesbury (HP22 5BL) – new

Dixons Retail KNOWHOW Aylesbury Customer Service Centre, United Kingdom

Location KNOWHOW Aylesbury Customer Service Centre Function Services Salary £23,000 - £25,000 Job Type Full Time Permanent… Dixons Retail


3 days ago

Knowhow Advisor – new

Dixons Retail Newbury, England

of the role In our stores KNOWHOW is all about solving those technical issues for our customers whether it be setting up a PC or insuring a product… Dixons Retail


3 days ago

Retail Operations Finance Manager - Overheads – new

Dixons Retail Hemel Hempstead, England

At Dixons Retail Plc, our finance team play a vital part in supporting our business. This takes extremely commercially astute, confident individuals… Dixons Retail


3 days ago

Driver/Installer 7.5T, Basingstoke (RG24 8PD) – new

Dixons Retail KNOWHOW Basingstoke Customer Service Centre, United Kingdom

Location KNOWHOW Basingstoke Customer Service Centre Function Services Salary £23,000 - £25,000 Job Type Full Time Permanent… Dixons Retail


3 days ago

Driver/Installer 3.5T, Basingstoke (RG24 8PD) – new

Dixons Retail KNOWHOW Basingstoke Customer Service Centre, United Kingdom

£19.5K pro rata, plus overtime and annual bonus scheme up to 10% of salary KNOWHOW BASINGSTOKE… Dixons Retail


3 days ago

Integration Solution Designer / Java / SOA – new

Dixons Retail Hemel Hempstead, England

Location Retail Support Centre Function IS Salary Competitive Job Type Full Time Permanent… Dixons Retail


3 days ago

White Goods Advisor – new

Dixons Retail Sheffield, England

Salary: Starting Salary of £14,718.60 plus realistic OTE of £16,018.60Potential OTE £18,618.60 Hours: Rotation shift pattern… Dixons Retail


Dixons Retail Reviews

75 Reviews
2.9
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
37 Ratings
  1.  

    Curry's Sales colleague for just over 2 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Brighton, England (UK)
    Former Employee - Sales Assistant in Brighton, England (UK)

    I worked at Dixons Retail part-time (more than an year)

    Pros

    Other sales colleagues are friendly. 10% discount on most products. Paid few pence above min wage. Rare small bonus IF customers happen to say the right words "very happy" and "very good", not "great", "good" or "happy", on exit surveys.

    Cons

    Most colleagues talk about trying to leave from 3 months in, if not less.

    PROFITS AND TARGETS NOT CUSTOMER SERVICE.
    - The main and only care of the company seems to be PROFIT alone, despite them stating customer service is priority.
    - Constantly being threatened and given stress over not meeting sales targets.
    - Forced into hard selling, upsetting customers, just to try to reach sales target.
    - NEVER A GOOD day, always being told to work harder on targets despite already working hardest.

    ALWAYS UNDERSTAFFED
    - This causes upset customers when wait time to receive even a reserved laptop reaches an hour or so.
    - puts even more stress on sales colleagues as they have to serve already agitated customers.

    NO HELP TO BECOME HAPPIER WITH JOB
    - Won't change your job role to relieve the pressure you feel under even when other suitable job roles are available in store.
    - Asked to be moved from sales floor to available positions in warehouse, where I wouldn't have to constantly be told I'm failing to meet sales targets, however they still wanted to keep me on sales floor for some unknown reason - maybe because I'm actually one of the better sellers.

     REFERENCE ONLY COMES FROM HR
    - Other employers are put off by lack of personal reference.
    - Can't keep to your available hours even with a few months notice. I had regular doctors appointments for months and yet I ALWAYS had shifts clashing with those appointments despite telling then verbally and in writing telling them a month + in advance I was unavailable for those shifts.
    - This means HR have me on record as regularly late and regularly skipping these shifts, and so my reference would be bad.

    LOW PAY
    - There is a pay structure which means you get pay rises IF you go on training. So management try their best to stop you having any training at all.

    LACK OF HELP TO IMPROVE
    - Despite asking for help to meet the targets I was being told off for not meeting, I never was given help.
    - Even though I was always being told off for bad sales, I trained new colleagues.

    ALMOST NO ONE CAN STAND TO WORK LONGER THAN 6 MONTHS
    - while I have been here the only colleagues not to move are ones who have been in the company many many years and so have VERY HIGH pay, some treble what I get for the same job.
    The others who stay 1 to 3 years are students for whom this is just a few hours a week to pay for nights out. and people like me with no previous experience so the bad HR reference left me stuck for ages.

    EXTREMELY SLOW OUTDATED SYSTEM
    - Offers don't load automatically, so when there are large queues its easy to forget to check if those AAAs are on BOGOF again and then have a customer comeback very unhappy because I accidentally forgot to check in the rush.
    - When checking what offers are on the tills can literally take up to 10 minutes to load the offers and then there is such a long list it is very hard to find the right offer and there is no search system, just scroll.
    - the security detaggers are often broken meaning customers embarrassed over their paid for shopping going off at the exit.
    - the tills often freeze
    - tils often break AFTER customer has entered pin meaning we have to take out the card and start again - no receipt is given to show that no money was taken the first time

    BUSINESS SYSTEM SEPARATE, ALMOST MANUAL, EXTREMELY SLOW
    - takes at least 5 minutes extra to process - and that's on a small transaction and on a fast day.
    - Have to now sign customers up for it with telephone number and email.
    - Customers very understandable don't see why it takes a ridiculously long time when pretty much every other store just does it at the click of a button.
    PRODUCT CODES MANUALLY TYPED IN FOR BUSINESS

    SEXIST COMMENTS
    - I am often told I have a great bottom (using worse language).
    - Photos taken of my bottom.
    - Lewd comments common

    I could list more, but I feel my list is getting too long.

    Advice to ManagementAdvice

    Treat your employees better.

    Employ more staff - it will improve customer service, which will improve sales as customers will feel more inclined to buy, also staff will feel less stressed and so again sales will be more profitable.

    To Head Office - GET NEW TILL SYSTEMS.
    The majority of customers comment on how slow the tills are being and how strange this is for such a large company, especially one selling PCs.
    GET AN INTEGRATED BUSINESS SYSTEM: half the business sales I put through are the last that customer wants to bother with, because it takes so long. Even just:
     adding the ability to opt out of phone and email;
     or ability to scan in products;
     or pay on the same system would help.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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