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I have been working at Hertz full-time (More than a year)Doesn't RecommendNegative OutlookNo opinion of CEODoesn't RecommendNegative OutlookNo opinion of CEO
Most of the people I worked with were great and are probably the only reason I continued to work there.
No feedback from upper management, poor working conditions, not respected or appreciated at all for any effort. Money is standard for any similar customer service job. Often having to work in very stressful busy environement. Seems the goal of the company is to make money regardless of how much pressure the staff are under and no concern of staff members being poorly treated. Procedures thought up by head office management who cascade there policys and procedures through to customer service reps via middle management without having any real expierience of how things operate in the real world. Extreme pressure put on staff to perform and step in line or face consequences.
Advice to Management
Rethink your approaches. Expierience what its realy like for your customer service representatives and how procedures and policys actually translate into everyday situations. Listen to the csr's and look after them, they are your eyes and ears. Well trained and appreciated staff are key...or you can continue to see high staff turnover and continue to present an image to your customers of inexpierience and disatisfied staff.