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Jagex Jobs & Careers in Cambridge, East of England, England


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15 days ago

Game Programming

Jagex Cambridge, East of England, England

Have you ever imagined yourself coding for a project enjoyed by literally millions of gamers worldwide? Wouldnt it be awesome to have an immediate… Jagex


15 days ago

IT Infrastructure Systems

Jagex Cambridge, East of England, England

Do your find yourself working with dated networking technologies or dealing with constant issues that could easily be solved by hitting the restart… Jagex


2 days ago

French Translator - Runescape (12 Month Maternity Cover) – new

Jagex Cambridge, East of England, England

Vous savez faire preuve dambition et dinitiative ? Cette opportunité exceptionnelle vous permettra peut-être de rejoindre un studio de jeux en ligne… Jagex


10 days ago

Software Engineering

Jagex Cambridge, East of England, England

Jagex software engineers can expect a highly diverse role across a range of game genres and technologies. We offer a refreshing creative and dynamic… Jagex


10 days ago

Game Analyst - Block N Load

Jagex Cambridge, East of England, England

Enter the exciting world of game analytics with the support of our established and highly talented business intelligence team. Embedded within our… Jagex


15 days ago

Business Intelligence

Jagex Cambridge, East of England, England

Fancy working with a richer dataset than Facebook, LinkedIn or even Google? Our established business intelligence team have already been looking at… Jagex


10 days ago

Web Systems Development

Jagex Cambridge, East of England, England

When you think of high traffic systems, the large e-commerce sites, social media networks and video streaming sites may come to mind, but have you… Jagex


10 days ago

Game Design

Jagex Cambridge, East of England, England

Its one thing designing a single player game, its an entirely different ballgame designing for an MMORPG with over 12 years of history. Our game… Jagex


10 days ago

Senior QA Tester - Runescape

Jagex Cambridge, East of England, England

The ideal candidate should have at least 3 years of testing experience. Here at Jagex QA is not just about assurance, its about assessment. You will… Jagex


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  • 1 person found this helpful  

    Customer Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
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    Former Employee - Customer Support in Cambridge, East of England, England (UK)
    Former Employee - Customer Support in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 3 years)

    Pros

    Nice staff
    Creative work area
    Fun people - The only reason why I could stand my job.

    Cons

    Management
    Focus on new content after old content is basically pointless
    Horrible customer support ran by Twitter led to some customers' information being compromised.

    Advice to ManagementAdvice

    Listen to the customers more, I can't stress this enough.

    This job lacked any form of a customer support ticketing system, which is essential in an mmo company to keep customer information safe and keep a speedy customer support line going.

    During my experience at Jagex, nobody really honestly paid much attention to the customers' opinions and it really hurt the games image in the customers' eyes, this should be corrected before it is too late.

    Please don't let such a long running company fall to shambles, and try your best to avoid influence through investors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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