Motion Picture Industry Pension & Health Plans

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Motion Picture Industry Pension & Health Plans Reviews

9 Reviews
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Thom Davis & Michael Rosenfeld
4 Ratings
  • 4 people found this helpful  

    Micro-management at its finest

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    • Culture & Values
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    Former Employee - Participant Service Call Representative in Studio City, CA (US)
    Former Employee - Participant Service Call Representative in Studio City, CA (US)

    I worked at Motion Picture Industry Pension & Health Plans full-time (less than a year)


    Came here through a temp agency with good starting pay. Very helpful, friendly co-workers and management (most of them), also in other departments. If you had a question on a call, others are approachable and willing to help.


    No formal training. My training consisted of listening in on a rep's calls to MPI members. By the third week, I was on my own. This job requires stock knowledge. They gave me a booklet of which I had to know it's entire contents, and if a caller had a question that you don't know, put them on hold, get up and find someone not on a call and ask.

    For the short time that I was there, I was very stressed and not confident at all with the little knowledge that I knew. I wasn't given access to the multitude of systems that you must check. I had to get up and ask someone who did. Checking claims status? You have to go to this system, but if it's beyond a certain date, you must log in to another system. Is this particular benefit covered? Check this system, and if you type it in, chances are, it may not be listed. Were documents received? Check this screen, or maybe this screen. "But I faxed it and mailed it and still you don't have it?!" You are literally walking on eggshells with each call, not knowing if that's the ticking time bomb, because it's guaranteed.

    All the departments are messed up to the ying-yang. Nobody knows who's doing what and why. Claims are incorrectly denied, time sensitive correspondence takes weeks to go out in the mail, callers are angry, and on top of that, they experience delayed hold times of 30 min or more. Everything trickles down to the call center who gets the brunt of it all.

    It's like a sweatshop. One incident in particular, I was reviewing training material, and when the asst mgr saw that I wasn't on a call, made some catty remark, and told me to take a call, then proceeded by sending a department email that if it wasn't time to clock out, you should be taking calls. The next incident was the one that broke the camel's back. I was reading info on how to log in to one of the systems, the asst mgr pointed out again that I should be on a call. For crying out loud, I wasn't sitting there filing my nails, or painting my toes, as others do when management is in one of their meetings.

    MPIPHP needs a major revamping and overhaul from the inside out.

    Advice to ManagementAdvice

    -Management (one in particular) should be more considerate and not quick to jump at someone
    -Get rid of the plethora of systems and utilize one complete system. Efficiency can't be accomplished if you don't have the proper tools
    -Put in a proper training protocol, rather than throwing a book at a new hire and expecting them to read it from cover to cover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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