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I worked at NCO full-time for more than a yearPros
IF you do everything right, no one will ever notice you, and you will likely never get in trouble or have to worry about your job. Can just come in and do your thing day out collect money.Cons
Terrible benefits, that start after 6 months of employment.
VERY High Turnover.
For most employees...They would rather fire you, then help you stick around with the company for more then 6 months...as its much easier and cheaper to hire a new training class of employees then to start/continue paying you benefits.Advice to ManagementAdvice
Try listening to good advice when you get it from your employees. It would better the company.
Try actually doing what you are saying you will do, and fixing problems that need addressed.
Try having something productive come from meetings that take place several times a week, which include all of the supervisors, leaving no one around to help out agents when its needeD.Doesn't RecommendNeutral Outlook