128,869 Australia jobs

    Frequently Asked Questions

    Chatdesk

    4.1

    Chatdesk Expert

    Remote

    Become a Customer Support Expert for brands you love!

    Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.


    About the job

    Are you looking to earn additional income? Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email. Chatdesk offers flexible, part-time opportunities that allow you to create your own schedule and have the opportunity to work from anywhere! Best part? You’ll never have to speak on the phone!

    These days, everyone’s looking for their next side hustle. Whether you’re a stay-at-home parent, college student, or even employed full-time; this job is perfect for you! High quality performance will lead to even more opportunities with various brands.


    Who we are

    Bad customer support is the worst. Chatdesk helps e-commerce brands attract, support, and retain customers with exceptional service across social, email, chat, and SMS. Our CX Experts utilize our cutting-edge software that provides AI support to streamline their work.

    We're always looking for talented individuals who are ready to make a difference. If you're passionate about improving customer experience, come join us!


    Benefits of Being an Expert

    • Choose your own schedule
    • Work from anywhere
    • Support your favorite brands
    • Unlimited earning potential


    Key Responsibilities

    • Represent your favorite brands on social media and other platforms
    • Respond timely and accurately to emails and social media messages
    • Provide a meaningful and engaging experience with every interaction
    • Resolve customer requests with care and professionalism


    Basic Qualifications

    • No prior customer service experience required! (No, really, we mean it!)
    • Must have laptop/computer with internet access
    • High proficiency in English grammar and punctuation
    • Professional fluency in other languages is a PLUS!


    You’re an IDEAL fit if you are…

    • Eager to take on new opportunities and thrive on challenges
    • Adept at addressing customer concerns with a professional and prompt touch
    • Fueled by a passion for helping people find solutions
    • Great at problem-solving and thinking critically
    • Fluent in multiple languages, including but not limited to French, Italian, Spanish and Chinese (*not required*)


    More Information

    For more information, please visit our Chatdesk Expert page here: https://experts.chatdesk.com/hc/en-us/categories/360000106865


    #LI-remote

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    Company overview

    Size
    1 to 50 Employees
    Founded
    2016
    Type
    Company - Private
    Industry
    --
    Sector
    --
    Revenue
    Unknown / Non-Applicable

    Chatdesk Ratings

    4.1
    • 80 %
      Recommend to a friend
    • N/A
      Approve of CEO
    • 0 Ratings
    • Career opportunities
    • Comp and Benefits
    • Culture and values
    • Senior management
    • Work/Life Balance

    Chatdesk Reviews

    Pros
    • "Remote job the pay is average" (in 19 reviews)
    • "Comprehensive Training: Before starting with a company, Chatdesk Experts receive thorough training so you'll feel really informed and equipped to answer any questions that may arise." (in 15 reviews)
    • "Flexible hours: You are free to work whenever you want and wherever you are." (in 18 reviews)
    • "The cofounders are extremely supportive of each of their staff members, and place great value in the wellness of their employees" (in 5 reviews)
    Cons
    • "Low pay and not hourly" (in 19 reviews)
    • "I completed the training but ended up failing a question that literally was not in the presentation so I emailed and asked about it." (in 15 reviews)
    • "Terrible communication" (in 9 reviews)