SYKES Jobs & Careers

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Show:  All Results Last 7 Days
11 days ago

Team Supervisor for Call Center (Bilingual Spanish-English)

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


12 days ago

Mgr Area HR Recruiting

Sykes Enterprise Denver, CO

• Adherence to SYKES policies on ethics and integrity • Recruits for all Exempt level roles in all centers Account Manager and above, reduces the… Sykes Enterprise


12 days ago

Online Bank Teller – Customer Service (Call Center)

Sykes Enterprise Lakeland, FL

SYKES ON-SITE CAREER FAIR Tuesday, September 16th 9am - 3pm 1144 Griffin Road • Lakeland Apply online today for your premium appointment… Sykes Enterprise


13 days ago

Workforce Planning Analyst II

Sykes Enterprise Lakeland, FL

• Adheres to SYKES policies on ethics and integrity. • Through effective leadership, coach and assist in the development of the WFM team and… Sykes Enterprise


18 days ago

Bilingual Customer Service Representative (French Canadian-English) - Service à

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


12 days ago

Customer Service Representative with Tech Support

Sykes Enterprise Langhorne, PA

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


18 days ago

Generalist Site HR Operations

Sykes Enterprise Eugene, OR

• Adheres to SYKES policies on ethics and integrity. • Assists the US Recruitment team with the recruitment, pre- screening and orientation of… Sykes Enterprise


12 days ago

Customer Service Representative - CSR - Call Center

Sykes Enterprise Chavies, KY +12 locations

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


12 days ago

Customer Service Agent – Customer Service (Call Center)

Sykes Enterprise Fort Smith, AR

We’ve all been there… you have a question or concern with your account or a transaction. You pick up the phone to dial that 1-800 customer service… Sykes Enterprise


10 days ago

Team Supervisor Site Operations

Sykes Enterprise Langhorne, PA

• Adheres to SYKES policies on ethics and integrity. • Analyze individual, team and program/account performance on a regular basis, perform root… Sykes Enterprise


SYKES Reviews

336 Reviews
2.2
336 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
179 Ratings
  1. 2 people found this helpful  

    Call centre contracted to Westpac Bank. Laughable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Agent  in  Gold Coast
    Current Employee - Inbound Customer Service Agent in Gold Coast

    I have been working at SYKES full-time for less than a year

    Pros

    Young, fun, group of people to meet/ work with.
    Learning about financial products/banking
    Its easy to get away with not doing any work as the managers are total airheads.

    Cons

    Management are absolutely useless and it will ruin your time at work. Staff have been underpaid for a month and it won't be corrected for months as team managers are very unhelpful. You will be thrown in the deep end with little training and no support. Team Managers will not answer questions, you are told to look it up whilst customers are getting angry on the phone awaiting a simple answer to be confirmed when you are unsure. You will deal with abusive customers everyday and when they ask to speak to a manager the managers will make excuses to speak and have you deal with them in other ways. You may not be comfortable with the work you are undertaking and you will still be trained into extra departments (e.g complaints line) without a choice and with no pay rise. You will be Never will be appreciated for doing good work only spoken to when you are being coached on how to reach unrealistic targets. Thing I have learnt most over the year is Westpac is actually a terrible bank so be prepared to deal with complaints and abusive customers. After 6 months if you are always well behaved and have good statistics you can apply for a team manager position where you will earn a massive increase of 50 cents per hour. There is no where to progress from team manager. This is essentially a call centre who has no real connection with Westpac bank.

    Advice to ManagementAdvice

    Team managers are first point of contact for all employees. Hire competent people with management experience, not people with neck and face tattoos who are looking for the 50c pay rise per hour. I've never seen such a massive staff turn over at a workplace, it's clearly because the staff are just treated as numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO