SYKES Jobs & Careers


Show:  All Results Last 7 Days
4 days ago

Customer Service Representative - Call Center Professionals

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


4 days ago

OMD Analyst

Sykes Enterprise Lakeland, FL

• Adheres to SYKES policies on ethics and integrity. • Collect, evaluate, and prepare reports and/or other complex statistical data for… Sykes Enterprise


17 days ago

Maintenance Assistant

Sykes Enterprise Lakeland, FL +2 locations

• Adherence to SYKES policies on ethics and integrity. • Sweeps, mops, scrubs, and vacuums bathrooms, hallways, break rooms, entrances, office… Sykes Enterprise


15 days ago

Customer Service Representative with Upsell Support

Sykes Enterprise Eugene, OR +5 locations

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


1 day ago

Recruiter Area HR Operations – new

Sykes Enterprise Fort Smith, AR +2 locations

GENERAL PURPOSE This position is responsible for executing the established recruiting process to ensure SYKES attracts top talent. This position… Sykes Enterprise


28 days ago

Customer Service Trainer I

Sykes Enterprise Lakeland, FL

• Adherence to SYKES policies on ethics and integrity. • Administers effective evaluation and testing techniques to assess trainee performance… Sykes Enterprise


15 days ago

Team Mgr Site Operations

Sykes Enterprise Lakeland, FL +4 locations

• Adherence to SYKES policies on ethics and integrity. • Meet or exceed team's contract production and performance metrics. • Meet or exceed… Sykes Enterprise


28 days ago

HR Assistant Site Operations

Sykes Enterprise Greenwood, SC

• Adherence to SYKES policies on ethics and integrity • Directs and receives calls and visitors at the site • Performs HRIS data entry and… Sykes Enterprise


28 days ago

Mgr Training Site Operations

Sykes Enterprise Fort Smith, AR

• Adheres to SYKES policies on ethics and integrity. • Analyze the training curriculum and delivery, identify needs, and formulate appropriate… Sykes Enterprise


15 days ago

Customer Service Representative with Tech Support

Sykes Enterprise Langhorne, PA

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


SYKES Reviews

355 Reviews
2.2
355 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
189 Ratings
  1.  

    I like the actual job, but not the working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales and Service Agent in Eugene, OR (US)
    Former Employee - Customer Sales and Service Agent in Eugene, OR (US)

    I worked at SYKES full-time (less than an year)

    Pros

    The training was great and the trainer (who has since been 'let go') was knowledgeable, good at his job, and funny. I enjoyed working with the customers and the products.

    Cons

    The systems went down frequently and I never felt like we had the support from floor support and team leaders. We were told sales were not a priority but once on the floor, sales was the primary (and seemed only) priority - too much pressure.

    Advice to ManagementAdvice

    Be honest about the sales aspect of the position; floor support should make sure the agent feels comfortable that a resolution was found before moving on; get better tech support to make sure the systems don't continually go down.

    Doesn't Recommend

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