Sacramento Municipal Jobs & Careers

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30+ days ago

Energy Coordinator - Special Projects

Sacramento Municipal Sacramento, CA

2) Prioritizes projects and directs resources and integration of processes of business segments which support the Grid Planning & Operations… Glassdoor


19 days ago

Network Administrator (Physical/Infrastructure)

Sacramento Municipal Sacramento, CA

• Provide 24-hour on-call support. Minimum Qualifications Knowledge of… Glassdoor


4 days ago

Assistant Supervisor, Telecommunications

Sacramento Municipal Sacramento, CA

3. Prepares and issues work packages for completion of planned maintenance work and modifications or additions by… Glassdoor


4 days ago

Project Manager II (*Revised)

Sacramento Municipal Sacramento, CA

s and justifications for department review. Coordinates project planning with other staff through meetings and shared written and oral reporting and… Glassdoor


4 days ago

Principal Distribution System Engineer REPOST

Sacramento Municipal Sacramento, CA

4. Responsible for the condition assessment of SMUD’s distribution and transmission systems through monitoring system performance and equipment… Glassdoor


4 days ago

GIS Data Technician

Sacramento Municipal Sacramento, CA

9) Enters new map data through use of a digitizer or by direct input of coordinate information using the principles of cartography including… Glassdoor


Sacramento Municipal Reviews

16 Reviews
3.0
16 Reviews
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Arlen Orchard
1 Rating
  1. 1 person found this helpful  

    SMUD, great pay, little to no chance of moving up the ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sacramento, CA (US)
    Current Employee - Customer Service Representative in Sacramento, CA (US)

    I have been working at Sacramento Municipal full-time for more than 3 years

    Pros

    SMUD treats its employees very well. The pay is above and beyond what you would receive at a call center and the supervisors are top notch. Generally we are treated well and have all of our needs met. Benefits are comparable to other places and our health is a major priority for SMUD.

    Cons

    There is pretty much zero opportunity to move up the ladder at SMUD. Many of us enter the call center in hopes of branching out and moving into different departments or opportunities. Due to the good benefits, pay and scarcity of job opportunities, people stay in their positions until retirement and that means no chance for many qualified people to use their talent to benefit the company. The training department at SMUD is pretty useless. The final con is a Q.A. (Quality Assurance) department that spends hours scrutinizing a single call an employee received and manipulating the numbers so that they can ensure that they still have a job tomorrow. This is the equivalent of a police officer shooting into a home and then "arriving" five minutes later to take care of the problem. Employees are ripped by these "Monday morning quarterbacks" who are more focused on justifying their existence than helping customers.

    Advice to ManagementAdvice

    You have great employees who are capable of so much more than you give them credit for. They are smart, dedicated and have the intelligence to handle challenging situations. Instead of limiting their abilities and opportunities, give them the opportunity to grow and contribute even more to the company.

    Recommends
    Negative Outlook
    Approves of CEO