Teavana

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Teavana Jobs & Careers in Manchester, England


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Teavana Reviews

341 Reviews
2.8
341 Reviews
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Teavana CEO Andrew T. Mack
Andrew T. Mack
105 Ratings
  • 2 people found this helpful  

    Originally was v. passionate about the company, left because of how controlling and manipulative upper-management became

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Milwaukee, WI (US)
    Former Employee - Assistant General Manager in Milwaukee, WI (US)

    I worked at Teavana full-time (more than an year)

    Pros

    30% off discount, Starbucks benefits (free lb of coffee weekly), Full-time management accrues PTO, ability to bonus, when the dynamic is right this is a job that can attract some very fun and intelligent people.

    Cons

    As of late the training is very spotty and not at all useful which makes it difficult for all but seasoned employees to make their monthly bonus, upper management (area managers/regional director) is unfocused at best and completely unresponsive at worst, promotions are given to favorites instead of to the best-qualified candidates.

    Most of all, the company has completely lost the ability to retain good people because of an unwillingness to give competitive wages for the amount of stress/work that the job requires.

    Advice to ManagementAdvice

    Speaking only about the region/area that I worked, I would tell the higher-ups: you would be surprised by what amazing results you will get by trusting your store teams and relinquishing some control/allowing stores to be run more organically. There is an inability to compete with previous years' sales numbers because a) the managers are overburdened with so many conflicting communications and directives from the higher-ups (New Sales Process! Make it Personal! Expedited Beverage Service! The New Training Blocks!) and b) the lack of emphasis on training new hires on what makes our tea high-quality and using that as the basis to actually sell it (instead, the focus is on identifying the different types of customers nowadays)... I was lucky to have had a supportive General Manager and an invested Area Manager for the bulk of my Teavana career, but when both of those roles were shfted onto other people in my last few months, I found myself with a GM who was unwilling to listen to any voices in the store (and therefore couldn't establish a trusting environment), and a completely unprofessional and unqualified Area Manager. I ended up giving my 2-weeks notice and am much happier with a new company!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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