The Mark Travel Corporation Jobs in Orlando, FL


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25 days ago

Associate Manager - Product

The Mark Travel Corporation Orlando, FL

reporting and key data insights on a regular or ad-hoc basis. A successful Associate Product (Content) Manager will… The Mark Travel Corporation


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The Mark Travel Corporation Reviews

4.1
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Recommend to a friend
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William E. La Macchia
36 Ratings
  • Helpful (3)

    reservation sales agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Orlando, FL (US)
    Former Employee - Reservations Sales Agent in Orlando, FL (US)

    I worked at The Mark Travel Corporation full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Was a good company to work for generally speaking. Good benefits, good team work atmosphere between departments. Lot of free catered lunches from suppliers like hotels and visitors bureaus. Can almost count on two or three catered lunches every week. Nice office building with free gym and natures table restaurant in building next door. Fast food places nearby. As performance incentives free flights and hotel stays throughout the year. Job turnover was very low compared to a lot of similar vacation call centers, so there was a high experience level which made it easier during "crisis" situations like when bad weather canceled flight schedules or hotels or airlines suddenly closed without notice.

    Cons

    Not many opportunities for advancement since Orlando Fl office was mainly just a call center and small marketing department. The main corporate office was in Milwaukee WI. The pay scale was good compared to similar call centers in Orlando, where there are many call centers. The only way to make extra money was working overtime during peak season period, mainly January to June of each year. Leaving early during slow season, usually July to December was encouraged, either using paid vacation time or unpaid time. Call center supervision was very strong using of lot of sophisticated computer monitoring for scoring customer service level on calls and checking your overall phone statistics. This close supervision can be very nerve wracking and irritating sometimes.

    Advice to Management

    More monetary incentives for high performance besides working overtime would improve morale tremendously.


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