Wave Broadband Jobs & Careers


Show:  All Results Last 7 Days
7 days ago

Fiber Design Engineer – easy apply

Wave Broadband Seattle, WA

include: ·Planning and designing fiber routes ·Conduct equipment qualification ·Analyze OTDR traces, evaluate characteristics of fiber, and… Wave Broadband


7 days ago

Account Representative (Small Business) – easy apply

Wave Broadband Seattle, WA +4 locations

include: • Meet and exceed minimum monthly sales quota • Identify key opportunities for network expansion and work with sales manager to… Wave Broadband


7 days ago

Broadband Technician I, II, III – easy apply

Wave Broadband San Mateo, CA +5 locations

include: ·Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment… Wave Broadband


7 days ago

Billing System Analyst – easy apply

Wave Broadband Kirkland, WA

·Perform daily, weekly and monthly billing system tasks such as cycle close activities, statement processing, all forms of payment processing and… Wave Broadband


7 days ago

Construction Technician – easy apply

Wave Broadband Woodburn, OR

• Plan routes from the current network finding the best route to permit to the customer location • Work with the construction lead • Prepare… Wave Broadband


7 days ago

Senior Billing System Analyst – easy apply

Wave Broadband Kirkland, WA

·Perform daily, weekly and monthly billing system tasks such as cycle close activities, statement processing, all forms of payment processing and… Wave Broadband


7 days ago

Fiber Plant Walkout Project Manager – easy apply

Wave Broadband Seattle, WA

include: • Walk outand document the downtown Seattle plant with staff knowledgeable about existing network ·Plan routes from the current… Wave Broadband


7 days ago

Fiber Documentation Specialist – easy apply

Wave Broadband Seattle, WA

include: ·Documenting as-builts in OPS-Insight ·Documenting customer circuits and creating customer report packages ·Assist in… Wave Broadband


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Wave Broadband Reviews

28 Reviews
2.2
28 Reviews
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Steve Weed
12 Ratings
  1.  

    I love working for Wave (first real job)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Kirkland, WA (US)
    Current Employee - Customer Service and Sales Representative in Kirkland, WA (US)

    I have been working at Wave Broadband full-time (more than an year)

    Pros

    It's a growing company with lots of room to improve, learn a lot and be a part of something that is getting increasingly better all the time.

    Cons

    The experience with other CSR employees 9customer service) I adore everyone. Although the training could be more expansive. There is not much guidance on how to mange your time, your work or your tasks. It's go, go, go because there is plenty to do. We simply need more people to handle the growing volume.

    Management and leads could do more. But not alone. There should be several more specialized leads. More of a Retention Team. There is only one lead, and I have yet to have a meeting with him on how to improve. Granted my scores and stats are great. But there is a lot to this position that is above me because of lack of experience.

    The resources to learn more on your own are also lacking. There is not take home resources to expand on. Even the inside databases lack information. It's either really old information to look at, or the last big email everyone received at once.

    I love working here but I hope they are open to people who have skills that could be utilized in the call center environment.

    Also, there needs to be a way to better communicate events. We're required to give feedback every day, but we aren't required or taught how to follow up on issues to retain current customers with the most current issues. Follow up trainging and resources are needed to good Customer Suppport, which we do try very hard for every day. The teams are great, we just need more. So do the leads, they need more skills and more help, and much more time to grow. They shouldn't be taking so many SUP CALLs. That is for sure... We should all work harder to resolve issues. This is not pressed in the slightest, nor are we allowed the time when the *few* of us who do try, simply are denied the necessary time. Going back to the point, that there just isn't enough poeple.

    If you want a challenge, are up for fast pace and growth opporunity working with customers and being on the computer, this job is for you. The benefits for getting your stats, meeting your goals are great. I make over $2000 a month, and earning more consistently every month for my improvement.

    Was promoted to retention after less than a year. Granted, this was a good choice for my personality/care for customers.

    Advice to ManagementAdvice

    Grow your leads to specify skills and grow the teams.

    Recommends
    Positive Outlook
    Approves of CEO

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