West Corporation

www.west.com

West Corporation Jobs & Careers


Show:  All Results Last 7 Days
12 days ago

Enterprise IT Security Engineer - EIT

West Corporation Omaha, NE

• Bachelors degree in computer science, MIS, or a related field required… CareerBuilder


3 days ago

Human Resources Assistant

West Corporation Omaha, NE +2 locations

Applicant for this job will be expected to meet the following minimum… CareerBuilder


10 days ago

Senior Financial Analyst

West Corporation Omaha, NE

The Senior Financial Analyst will be responsible for developing and reporting on departmental budgets in a timely and accurate manner ensuring… CareerBuilder


17 days ago

Sales Associate - Account Management & Sales

West Corporation Middleton, WI +4 locations

Team members act as strategic sales and account management business partners to the world's chief providers within our various industries! Help… Job Board


17 days ago

Business Support Associate

West Corporation Wausau, WI

Members of West's Industrial/Building Supply team are consistently improving the customer experience & revolutionizing the way small and mid-sized… Job Board


17 days ago

Customer Service Associate

West Corporation Beaumont, TX

Responsible for receiving and processing incoming phone calls for assigned clients and programs in accordance with corporate and department policies… Job Board


13 days ago

Sales Associate- Seeking Sales Superstars

West Corporation Appleton, WI

West Corporation currently has an exciting opportunity to join our team in Appleton, WI: We are seeking talented, sales-driven individuals to fill… Job Board


30+ days ago

New Postions

West Corporation San Antonio, TX

Candidates would need to meet the experiences requirement of the specific project. Other Score acceptably on job related testing assessments (data… PostJobFree


11 days ago

Sales Associate - HealthCare

West Corporation San Antonio, TX +5 locations

Applicant for this job will be expected to meet the following minimum qualifications. Education High school diploma or GED required Experience… PostJobFree


21 days ago

Customer Care Associate - Utilities

West Corporation San Antonio, TX

Responsible for receiving and processing incoming phone calls for assigned clients and programs in accordance with corporate and department policies… PostJobFree


West Corporation Reviews

399 Reviews
2.6
399 Reviews
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West Corporation CEO and Director Tom Barker
Tom Barker
156 Ratings
  •  

    Intense customer service and technical support call center. Focus is almost exclusively on production and performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Technical Care Representative in Niles, OH (US)
    Former Employee - AT&T Technical Care Representative in Niles, OH (US)

    I worked at West Corporation

    Pros

    Plenty of hours available. Overtime is plentiful. Decent comraderie among coworkers. Generous starting wage. Solid training program. Tools needed to execute duties are accessible and appropriate. Easy to get hired. Good place to just crank out hours and make money.

    Cons

    Vast majority of incoming calls are from frustrated customers. Must be able to tolerate regular customer hostility. Very difficult to advance. High pressure environment. Constant scrutiny and evaluation from management. Incessant policy and procedure change. Tremendous turnover/burnout rate.

    Advice to ManagementAdvice

    Give recognition to hard working employees. Reward good work with the option to take short breaks after tough calls. Allow agents to focus on quality of interactions rather than quantity of resolved issues.

    Recommends
    Positive Outlook
    No opinion of CEO

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