Windstream Jobs & Careers

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30+ days ago

Wholesale Implm Coor II/III-Srvc Sel(RR)

Windstream Rochester, NY

*Advanced knowledge of M6 coordination processes •Project Coordinate the implementation of Reseller circuit based customer orders. •Manage… Glassdoor


30+ days ago

Account Manager 2

Windstream Framingham, MA +2 locations

Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it… Glassdoor


13 days ago

Coordinator-Sales Order

Windstream Plymouth Meeting, PA

1. Verify sales orders for accuracy prior to Releasing to Provisioning. 2. Validate and monitor… Glassdoor


5 days ago

Architect

Windstream Charlotte, NC +3 locations

Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it… Glassdoor


30+ days ago

Auditor I/II -Information Technology (RR)

Windstream Rochester, NY

Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it… Glassdoor


13 hrs ago

Technical Design Spec 1-3 - Indianapolis, IN (RR) – new

Windstream Raleigh, NC

*This position could be located in the following areas: MD, NY, UT, IN, VA, IA, TX, MN, IL, MO.* • Key skills that the TDS must possess to be… Glassdoor


17 days ago

Engineer II-Planning

Windstream Lexington-Fayette, KY

The Tactical Planner - Transport will be responsible for the short range (1 to 3yrs) plans dealing with all aspects of transport requirements for the… Glassdoor


30+ days ago

Accountant II

Windstream Little Rock, AR

- Responsible for the preparation of General Ledger entries and reconciliations as required for a timely month-end close. - Responsible for the… Glassdoor


30+ days ago

Network Analyst III-NOC

Windstream Des Moines, IA +2 locations

of Duties: Analysts at this level are considered a Subject Matter Experts with the skills and knowledge to perform the duties of a Analyst I, II, III… Glassdoor


12 days ago

Proj Coordinator I-Srvc Del

Windstream Seattle, WA +3 locations

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be… Glassdoor


Windstream Reviews

254 Reviews
2.7
254 Reviews
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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
19 Ratings
  1.  

    Good company but not for the faint of heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Charlotte, NC (US)
    Current Employee - Customer Care Specialist in Charlotte, NC (US)

    I have been working at Windstream full-time for less than a year

    Pros

    Overall I think the positives outweigh the negatives with this company because I have noticed that I have had nothing but a positive experience. Yet I know that others feel differently. If you like to be screamed at by customers, like to be monitored by coach monitors, and are a problem solver then this company is the place for you. There are reviews that state about the big brother scenario, but I sort of like that. It keeps us on our toes and makes sure that we are giving a positive customer experience. This is why a lot of people do not last is the consistent fear of being let go. You get grades on your quality score and if you score a seventy and above you are okay but below that is not a good score. My dear people, if you get one bad score it is not the end of the world but if it remains a continuous thing then expect a new job search. It allows you to strive for perfection, and those who are consistent are rewarded.
    They also have peaks challenges and for every challenge you complete you get a flag and a hundred dollars. The flags are fun to get, but to do them it takes a lot of overtime and your ability to come early or to stay late. These include presentations and papers. The more you get the more notoriety that you receive from upper management. Peaks plus great quality equal respect by upper management. You get what you put in and both of these things will give you job security. The commission structure has changed and it is now easier to ascertain it. Also, you can keep your job because people continuously leave and the fact they are always hiring. I love my team and overall I have had a great experience.

    Cons

    People state that attendance is difficult, but it is fair. If you have kids and a family who consistently need you then you will have trouble keeping a job. If you are married the same attendance is given to you than those who are not. You get eight days during the year and after that you are let go. I have seen that and most of the time that is why people are let go. Longevity does not matter, you must come in on time. I am single and don't have kids so it is okay with me. I like the fairness.There are other reasons to get fired and quality is the second. If you get three zeros then bye. The zeros are if you do not verify the account. I have been there for seven months and have never gotten a zero. They are very hard to get. The same rule applies to new people. They used to have the ninety day rule but that has changed. Some managers are more lenient than others. My friend got fired for four zeros for non verification. Her manager was overly nice about that. She gave her an opportunity and she failed. She looked at the rest of the people in our new hire training class and then made her decision. There is a problem with security and with that being said if you do your job you will not get fired. They always hire and their philosophy is that for every senior person that gets fired then three more will be hired. The empty desks always baffle me because I truly like this place. They have a training class every two months. Also, out of the nineteen people in my class only six are left. Four people recently will leave upon the completion of this weekend. That means two will remain; a friend and myself. We like our managers and our position.

    Advice to ManagementAdvice

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    Recommends
    Neutral Outlook
    Approves of CEO