Xcel Energy Jobs & Careers

Show:  All Results Last 7 Days
19 days ago

Journeyman System Relay Specialist

Xcel Energy Maple Grove, MN

System Relay Specialists respond on a 24/7 basis to address the substation system requirements throughout MN, SD and ND. They perform routine testing… Xcel Energy

14 days ago

Power Plant Control Room Operator

Xcel Energy Pueblo, CO

Works rotating shifts in the control room to ensure the plant operates safely and remains in compliance with plant requirements and governmental… Xcel Energy

13 days ago

Project Coordinator

Xcel Energy Minneapolis, MN

- Facilitates moves and furniture reconfigurations. Works independently and with in-house staff to generate all necessary move and furniture… Xcel Energy

14 days ago

Principal Engineer-Mechanical or Electrical

Xcel Energy Amarillo, TX

Viewed as the technical engineer or subject matter expert for the organization in the application of advanced theories, concepts, principles, and… Xcel Energy

8 days ago

Principal Financial Consultant

Xcel Energy Denver, CO

Builds and maintains relationships with customers of the organization and users of Xcel Energy's financial information. Conducts specialized analysis… Xcel Energy

8 days ago

Nuclear Instructor Technical - Emergency Preparedness

Xcel Energy Monticello, MN

- Provide Initial and Continuing training in classroom and laboratory environments. Provide just in time training as needed to support plant… Xcel Energy

14 days ago

PRA Nuclear Engineer / Analyst

Xcel Energy Minneapolis, MN

- Development of plant program documents, calculations, engineering evaluations, operability determinations, maintenance of design basis documents… Xcel Energy

11 days ago

SHL & EEI CAST Pre-Hire Testing for Fort Carson and Other Veteran

Xcel Energy Denver, CO

Are you interested in working for Xcel Energy? We are looking to hire for the following positions listed below within the next couple of months… Xcel Energy

11 days ago

IT Operations Tools Senior Business Manager

Xcel Energy Denver, CO

The manager of the I.T. Operations Tools team coordinates and in some instances performs hands-on daily activity towards the improvement of… Xcel Energy

11 days ago

Substation Supervisor II

Xcel Energy Pueblo, CO

Supervises electric or gas distribution construction staff to ensure the efficient and cost-effective use of construction resources for projects… Xcel Energy

Xcel Energy Reviews

122 Reviews
122 Reviews
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Xcel Energy Chairman, President & CEO Benjamin G.S. Fowke III
Benjamin G.S. Fowke III
52 Ratings

    Call Center expectations ridiculous due to poor training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xcel Energy


    -Fair benefits
    -Allows some scheduling flexibility


    -Scheduling is a nightmare (call center EE's expected to work EVERY weekend; can't put in for time off unless you find your own replacement which was impossible with mandatory overtime)
    -Low pay for expectations (the amount of knowledge required by reps is absurd; training breezes over most of it so many situations/facets are not fully explained)
    -Team leads are demanding but not helpful
    -It takes years to promote out of call center, or even as a specialist within. Literally years (as in 5-7 from what I was told)

    Working in the call center was one of the worst positions I have ever had in my life. I have worked in other call centers but this one takes the cake. Of course dealing with customers who are rude and demanding is expected- most are upset of power outage or billing issues. The customers aren't the problem. That's part of working in a call center.

    However Xcel ill-prepares reps for dealing with situations. Reps are expected to basically cover knowledge from at least 10 different departments, and if you need help from the actual department, well, good luck. They will likely be rude and unhelpful. I mean I am not n electrical engineer but I sure was expected to answer those types of questions. The resource base is pathetic. Staffing is short and everyone was increasingly frustrated with mandatory overtime.

    I don't understand why on earth they don't divide the center into different departments to deal with consistent issues so reps don't waste time trying to connect with the right person in one of over 20 departments. Why not have a, say, group that handles primarily billing/payments, another that handles line drop requests and the like, another new accounts, etc. Everyone can pitch in to handle outages. I know the ebb and flow of concerns changes but specializing reps in one area to start and then allowing them opportunities to certify in others as a promotion would improve quality of service I would think and not force unprepared reps into the fire right off the bat.

    Basically I would never recommend this as a workplace. Pay is awful, will is awful. No one is happy but the department heads (who could be seen lounging in their offices chatting with each other causally for hours on end).

    Doesn't Recommend
    No opinion of CEO

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