Convergys Reviews

1,354 Reviews
2.9
1,354 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
296 Ratings
  1.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tucson, AZ (US)
    Former Employee - Customer Service Representative in Tucson, AZ (US)

    I worked at Convergys full-time for less than a year

    Pros

    Good pay and benefits very team oriented

    Cons

    I didn't have any complaints from when I was working there

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO

Convergys Interviews

Updated 25 Sep 2014
Updated 25 Sep 2014

Interview Experience

Interview Experience

62%
25%
11%

Getting an Interview

Getting an Interview

53%
18%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Convergys.

    Interview Details

    After applying online I was called in to take an in-office assessment for basic computer knowledge and typing skills. Once I finished that I filled out some paperwork(basically requesting the same information in the online app) went into an office for an interview. I was asked for my resume and question probing my earlier work experiences continued. Then they requested that I come back the following week for role-play where they the simulated an in-coming call in regards to faulty cable service. After that they had me do another assessment with simulated calls where I had to listen for specific information and answer multiple choice questions. Then after that I was hired.

    Interview Questions
    • What have you done when you faced conflict with another employee?   Answer Question
    Negotiation Details
    There are no negotiations. The job pays $10/hr and people with more seniority get choices in which shift they work.
    Accepted Offer
    Positive Experience
    Average Interview

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

Unlock Profile
Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (AUD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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