Convergys Reviews

1,391 Reviews
2.9
1,391 Reviews
Rating Trends

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Convergys President & CEO Andrea Ayers
Andrea Ayers
308 Ratings
  1. 1 person found this helpful  

    Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL (US)
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL (US)

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Good training and support. Ability to advance and obtain bonus' as provided by client.

    Cons

    Contracts change and you have to be the best of the best to keep your job.

    Advice to ManagementAdvice

    Change your pay policies. It was supposed to be a trial, but you implemented as a permanent pay. It only benefits the company and not the employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO

Convergys Interviews

Updated 16 Oct 2014
Updated 16 Oct 2014

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

53%
18%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Interview

    Anonymous Interview Candidate in Chattanooga, TN (US)
    Anonymous Interview Candidate in Chattanooga, TN (US)
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys.

    Interview Details

    it was a good and easy interview and a good hiring feeling as well, I am a very spunky person as is, so this was not a hard task for me at all.

    Negotiation Details
    Do you think this a place for you to work? And I simply answered yes!
    Accepted Offer
    Positive Experience
    Easy Interview

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (AUD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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