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Headquarters Cincinnati, OH
Size 5000+ Employees
Founded Unknown
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (USD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

Working at Convergys

Posted by employees

Employees say it's “OK”   1,270 ratings


63% Approve of the CEO   259 ratings

Convergys President & CEO Andrea Ayers

Andrea Ayers

President & CEO

Good place to start your IT career

  Current Engineer

Pros: You get to learn many things, but in most cases they are provided by the vendor. Convergys' contribution is rather low. Full Review

More Convergys Ratings & Reviews ( 1,270)

Accepted Offer – Interviewed in Jun 2014 Reviewed last week New

Interview Details My first encounter with this company was through a job fair. My resume was given and from that no contact was made for weeks. I went online and applied for the customer care position. There were many questions and online forms to fill out during the application process. Immediately after the…Full Interview

Interview Question:
How would you respond to an irate customer in the past. Answer Question

More Convergys Interview Questions & Reviews (330)

Convergys Awards and Accolades

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Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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