Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR...
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Employees say it's “OK” 1,270 ratings
63% of the CEO 259 ratings
President & CEO
Accepted Offer – Interviewed in Jun 2014 – Reviewed last week New
Interview Details My first encounter with this company was through a job fair. My resume was given and from that no contact was made for weeks. I went online and applied for the customer care position. There were many questions and online forms to fill out during the application process. Immediately after the… – Full Interview
How would you respond to an irate customer in the past. – Answer Question