Convergys Reviews

1,405 Reviews
2.8
1,405 Reviews
Rating Trends

Recommend to a friend
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Convergys President & CEO Andrea Ayers
Andrea Ayers
313 Ratings
  1.  

    Great company, for those who are driven to succeed and open to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO (US)
    Current Employee - Anonymous Employee in Saint Louis, MO (US)

    I have been working at Convergys full-time (more than 5 years)

    Pros

    The people, I love working with my team. My boss fully supports us and is engaged with our day to day issues. She advocates for the success of the team as whole, and individually, when needed.

    Cons

    The environment changes quickly, from practices to focuses, and you have to be able to adapt quickly. Expectations on deliverable measurements can be unrealistic sometimes, and reporting tools can be cumbersome and inaccurate.

    Recommends
    Positive Outlook
    Approves of CEO

Convergys Interviews

Updated 26 Oct 2014
Updated 26 Oct 2014

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

55%
16%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Sales and Service Representative II Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Very easy not a big problem the recruiters are confident friendly. Was not prepared took assessment test and was called. Had a phone interview then a face to face to get the jib they hired me right away had to do the drug screening also

    Interview Questions
    • Nothing un expected was very to the point the questions were easy according to the job requirements   Answer Question
    No Offer

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (AUD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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