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Headquarters Cincinnati, OH
Size 5000+ Employees
Founded Unknown
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (AUD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

Working at Convergys

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Employees say it's “OK”   1,308 ratings


64% Approve of the CEO   273 ratings

Convergys President & CEO Andrea Ayers

Andrea Ayers

President & CEO

Gaining Call Center Experience!

  Former Call Center Agent in Jacksonville, FL (US)

Pros: The pay is decent if you consider starting anywhere from $10- at least $14 per hour.

Training is Exceptional and will definitely give you an idea of whether or not you are capable of learning how to manipulate your way through the various…
Full Review

More Convergys Ratings & Reviews ( 1,308)

No Offer – Interviewed in Jun 2014 Reviewed last week New

Interview Details Initial interview into a group of three, each of us was asked to describe about our Education. Second was asked to tell a story about a picture we picked. Then after passing the initial stage we were given IQ test and computer skills test. Then after passing the exams you are set for the final…Full Interview

Interview Question:
I was asked to relate all my answers based on my actual experience identifying the Action, Solution and Outcome.. The difficult part is to answer a subjective question from your actual experience… View Answer

More Convergys Interview Questions & Reviews (331)

Convergys Awards and Accolades

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Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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