Convergys Reviews

1,398 Reviews
2.8
1,398 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
310 Ratings
  1.  

    An opportunity with strings attached

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Jacksonville, NC (US)
    Current Employee - Team Leader in Jacksonville, NC (US)

    I have been working at Convergys full-time (more than an year)

    Pros

    They will work with you as a salaried employee when time off is needed. The upper leadership gives you plenty of responsibility.

    Cons

    The training for leadership positions is non existent. The pay is not comparable to the amount of work and number of hours worked. It also does not reflect the skills used. The leadership seems to have no idea what we do and what their whimsical policy changes mean to us.

    Advice to ManagementAdvice

    Before enacting new procedures ensure that you have weighed the positives and negatives of what that policy means.

    Recommends
    Neutral Outlook
    Disapproves of CEO

Convergys Interviews

Updated 23 Oct 2014
Updated 23 Oct 2014

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

53%
18%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Sales and Service Representative II Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Very easy not a big problem the recruiters are confident friendly. Was not prepared took assessment test and was called. Had a phone interview then a face to face to get the jib they hired me right away had to do the drug screening also

    Interview Questions
    • Nothing un expected was very to the point the questions were easy according to the job requirements   Answer Question
    No Offer

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (AUD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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