Discover – Why Work For Us?

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We've always believed in giving our customers the best service.

When we introduced the first cash rewards credit card in 1986, we committed ourselves to meeting the needs of our cardmembers with the best possible customer service - and we still stand by that commitment today. We're building our company by listening to consumers and developing products and programs that help them get the most for their money. Beyond credit cards, our banking and payments businesses offer rewarding products backed by that same commitment to high-quality service that we have had from the start.

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From a credit card pioneer to a leading direct bank.

The success behind what makes us one of the nation's leading direct banks today is the same as what made us a pioneer in 1986 when we launched the Discover card: a focus on the customer and a commitment to be different, to be better and to offer the best service in the business.

Putting customers first is in our DNA.

Discover brought innovation and change to the credit card industry - change that focused on features and services that consumers wanted, but couldn't find in other credit cards. Discover changed that by pioneering cash rewards and offering a card with no annual fee. We've never lost sight of our heritage and remain focused on the customer today.

We have one of the most recognized brands in U.S. financial services.

Today, Discover is a leading direct bank and electronic payment services company. Our direct bank issues the company's flagship credit card business and offers an array of banking products, such as home loans, private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts. Discover operates PULSE, one of the nation's leading ATM/debit networks; Discover Network, with millions of merchant and cash access locations; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories.

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At Discover Financial Services, everything we do is focused on helping people achieve their goals, and get ahead in life. The same dedication we bring to serving our customers is found in the excellent benefits we offer our employees.

We believe in providing a comprehensive benefits package that addresses the total needs of our employees, including:

Personal Financial Benefits
Insurance Benefits
Health & Wellness Benefits
Work Environment Benefits
Life Enhancement Benefits
Paid Time Off (PTO)
Rideshare Program
Nationwide Discounts
Discounts for Discover Employees

There are still more rewards. Learn more about our work/life balance and culture.


Personal Financial Benefits

Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account
Discover 401(k) Savings Plan with tax-deferred savings
Employee Stock Purchase Plan
Financial Engines (objective, independent retirement investing services)


Insurance Benefits

Basic Life Insurance
Business Travel Accident Insurance
Accidental Death and Dismemberment Insurance
Short Term Disability Insurance
Employee and Dependent Death Benefit
Optional Long Term Disability Insurance
Optional Supplemental Life Insurance
Optional Supplemental Accidental Death and Dismemberment Insurance


Health & Wellness Benefits

Optional Healthcare Plan
Optional Dental Plan
Optional Vision Plan
Health Services Center*
Employee Assistance Program

* At some locations


Work Environment Benefits

Dynamic, supportive work environment
Performance-based incentive plans
Departmental performance contests/rewards
Various schedules available
Exceptional variety of career/growth opportunities
Beautiful, well-appointed facilities
Full-service cafeteria
State-of-the-art Fitness Center*
1.6 Mile jogging/walking trail
Tobacco-free environment

*At some locations
Riverwoods, IL headquarters only


Life Enhancement Benefits

Dependent Care Resources
Health & Wellness Benefits
Workplace Flexibility
Paid Time Off
Employee Assistance Programs
Live and Work Well Resource and Referral Program
Adoption Assistance
Service Anniversary Awards
Group Auto and Home Insurance 
Pet Insurance


Paid Time Off (PTO)

This innovative program provides employees with up to five weeks of paid time off per year – and the flexibility to use the time as they see fit.


Rideshare Program

Regular, free shuttle service is available from our Riverwoods facility headquarters to nearby Metra stations. Pace suburban bus passengers also receive on-site bus service.


Nationwide Discounts

Employees are eligible to take advantage of discounts offered by various merchants.


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Innovation, simplicity, collaboration. Openness, volunteerism, enthusiasm. Doing the right thing and treating all with respect. These are the values that guide every action and interaction at Discover – and the principles that define the difference we’re making in the lives of customers and employees alike.

At Discover, our mission is to attract, hire and retain the best and brightest people – those who understand and share our dedication to excellence. There’s something unique at work here, and we invite you to learn more about our:
Core Values
Discover Leadership Behaviors
Commitment to Diversity & Inclusion
Spirit of Volunteerism

There are still more rewards. Learn more about our benefits and work/life balance.

Core Values

Eight core values and guiding behaviors help define our culture. These values, which are carefully woven into everything we do, include:

Doing the Right Thing

* Displaying integrity and performing to the highest ethical and business standards
* Being accountable for your own actions and results; acknowledging and learning from mistakes
* Encouraging the personal growth of others

Innovation

* Finding ways to be first to market
* Promoting continuous improvement
* Encouraging prudent risk taking and having tolerance for honest mistakes
* Recognizing and rewarding truly inventive initiative and risk taking

Simplicity

* Providing clear and direct messages
* Working to streamline workflow
* Making efficient use of resources and time

Collaboration

* Promoting cooperative efforts with others, and being a team player
* Working toward the most effective, mutually satisfactory solution
* Developing positive, professional partnerships with colleagues and customers

Openness

* Communicating openly and honestly with others; fostering an environment of trust
* Providing and accepting ideas and feedback
* Listening to, understanding and appreciating other's viewpoints

Volunteerism

* Recognizing and supporting the needs of our communities
* Committing time and energy to the company's volunteer activities
* Assisting and supporting team members and customers in achieving company, team and individual goals

Enthusiasm

* Exhibiting a clear understanding and commitment to the company's vision, mission, values and business strategies
* Displaying a high energy level, and going the extra mile
* Fostering a creative/fun environment that recognizes and celebrates achievements

Respect

* Encouraging and valuing the opinions of team members and customers
* Honoring and respecting diversity of people, their ideas and their work styles
* Promoting and demonstrating a balance between work and home life


Discover Leadership Behaviors
Achieving long-term success as a business requires leadership at every level of the organization. To achieve a high level of performance and to meet our business goals, all employees are expected to exhibit these behaviors. Our talent management efforts focus on developing these behaviors and also guide us how we select, assess, and reward our talent.


Company Leadership
Actions that make us a great company and impact the overall success of Discover Financial Services


Results Leadership
Actions that drive the execution of our overall strategy and supporting goals


Thought Leadership
Actions that bring innovation, improvements and expertise; create opportunities and address challenges


People Leadership
Actions that build our relationships with others

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Commitment to Diversity & Inclusion


One of the many great things about Discover is our diversity. Over the years our company has been a place where we appreciate diversity and practice inclusive behaviors. We have done this naturally because it's the right thing to do and because our values have always emphasized the importance of respect. Our diversity drives innovation that creates industry-leading solutions for our customers.


We like to say 'Diversity is the mix… Inclusion is making the mix work!'


Our commitment is guided and supported by our formal Diversity & Inclusion strategy, which is an integral part of our business. The strategy focuses on four key groups: employees, customers, suppliers and communities. Support for our diversity and inclusion efforts comes from the highest level of the company – from our CEO, David Nelms, our Executive Committee and a Diversity and Inclusion Advisory Board.

Employee Connection Groups are an exciting way for employees to support and become involved with our diversity and inclusion initiatives. These grassroots groups are a way for employees with a common identity to:
Contribute to Discover's overall business priorities
Drive our diversity and inclusion strategy forward
Provide opportunities for personal and professional development.

Discover Photos

Discover Reviews

521 Reviews
3.7
521 Reviews
Rating Trends

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Discover Chairman & CEO David W. Nelms
David W. Nelms
259 Ratings
  1.  

    I loved my time as an intern at Discover- I would definitely love to work there in the future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Law and Compliance in Riverwoods, IL (US)
    Former Employee - Law and Compliance in Riverwoods, IL (US)

    I worked at Discover as an intern (less than an year)

    Pros

    The office environment is amazing! Everyone is so welcoming and laid back, while still being very professional and productive. All of the interns receive 3 days of orientation and training, which really helps provide background knowledge to the work you perform throughout the summer.

    Cons

    There were times when I did not have any work to do because I had finished all of the projects assigned to me and no one else had anything for me to do. For the majority of the time, however, it was an appropriate workload

    Recommends
    Positive Outlook
    Approves of CEO

Discover Interviews

Updated 27 Oct 2014
Updated 27 Oct 2014

Interview Experience

Interview Experience

62%
22%
15%

Getting an Interview

Getting an Interview

49%
16%
13%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New Castle, DE (US)
    Anonymous Interview Candidate in New Castle, DE (US)
    Application Details

    I applied online. The process took 3 daysinterviewed at Discover.

    Interview Details

    I applied online and 2 days later I was contacted via email with an invitation to an information session the very next day which I had to confirm via email. I personally never spoke to anyone via phone but there were 4 other applicants there the next day whom said they spoke via phone. It can go either way. The next day was the information session followed by on the spot interviews.

    The interview process consisted of a 3-step process. 1st was the information session where they break down the very essential basics (such as the only schedules available, shift differential pay, the kind of atmosphere, how training is conducted, how the actual position is carried out and done via computer). The young lady who conducted this information session wasn't as thorough in explanations as you'd imagine for an information session. Fortunately, I have worked in this sort of position previously and get the general gist that it's very similar to past held positions. However, I could see some fellow applicants were very confused yet nervous to ask questions. (It's natural, no one wants to be "the guy" who didn't "get it" first).

    The 2nd step was an actual interview with a hiring manager. This interview consisted of general questions that seemed to emphasize if you are 100% certain that you're okay with the shift being offered and the pay being offered. Everything is laid out in no uncertain terms and you're given the opportunity to decline from going further. Other questions include the basic "have you ever been convicted of a felony" etc. and also a strict reminder that you will be drug tested (I don't know if it was just ME, or if they are this stringent with ALL candidates. I don't think I look like a recreational drug user- I have never even tried drugs). Also, this step also involved an exercise where you are given 12 index cards with various qualities on them- for example, "attentive to detail", "great time management", "Multi-tasker", "dependable", "punctual", "adaptability", etc (I can't remember all 12 and I apologize for that.) You are asked to arrange the 12 index cards in 3 columns of 4. The 1st column should represent what are your GREATEST qualities that you excel in. The 2nd column should emphasize the 4 qualities that you're 50/50 on. And the 3rd column must represent the 4 qualities that you admit that you need to work on. The interviewer then tally's some kind of score and asks you questions based on your arrangement of the cards. I got questions regarding my style of time management and teamwork (not really sure which order of cards get you which questions). It really doesn't feel like an interrogation if you relax.

    The 3rd step, again, is to meet with a different hiring staffer. This time, you're asked questions related to how likely you are to depend on yourself. And you're asked to role play certain situations and how you would speak to the customer. It's not too difficult if you've done this kind of work before because you know what they are looking for. They want to gauge how polite and courteous and professional you speak to a customer, while following procedures. The role play is sort of a loaded question, because you're asked HOW you would handle a certain problem, yet you don't know the company's policies yet. Do NOT let this shake you- they are looking at the demeanor with which you speak and talk to a customer.

    When this second interview concluded, I was told that they are very interested in me, and ran through what I could be offered for my experience. I was told that I would be contacted for a final meeting where I meet with a final hiring manager to sign paperwork, most of which was emailed to me and completed electronically. You still have to appear in person to sign and the hiring manager reviews everything all over again. In my case, I came in 2 days after the initial interview. During that second visit, you are taken to an in house nurse where you take the urine test. After the urine test, you are taken by a security guard to the security office where you are fingerprinted and photographed for an ID badge which you receive on your first day.

    All in all, the total of the actual interviewing days/visits/process took me 3 days personally. Now it's just a matter of waiting for the start date to get here. All in all, a pretty straight forward process and very quick.

    Interview Questions
    • The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.   View Answer
    Negotiation Details
    No negotiation at all- pay is based on experience and later working shifts get shift differential pay.
    Accepted Offer
    Positive Experience
    Easy Interview

Discover Awards and Accolades

Something missing? Add an award
Customer Loyalty Engagement (#1), Brand Keys, Inc., 2013
Training Top 125, Training, 2012
Top 100 Best Places to Work in IT, ComputerWorld, 2009
Barron's 500, Barron's, 2009
Top 100 Best Places to Work in IT, ComputerWorld, 2008
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Additional Info

Website www.discoverfinancial.com
Headquarters Deerfield, IL
Size 5000+ Employees
Founded 1986
Type Company - Public (DFS)
Industry Finance
Revenue $5 to $10 billion (AUD) per year

Seems cardholders aren't the only ones getting paid to discover. Discover Financial Services is best known for issuing Discover-brand credit cards, which are used by more than 25 million members. The company's cards, which include several levels of business and consumer accounts, repay cardholders a percentage of the purchase price each time they use their cards. Discover Financial also licenses Diners Club credit cards, which are accepted in more than 185 countries. But there's more to this business than just plastic. The company also offers banking services, issues... More

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