Frontier Communications Corporation (NASDAQ:FTR) (www.frontier.com) is a publicly traded telecommunications provider and the largest rural local exchange company in the United States. Headquartered in Stamford, CT, Frontier is an S&P 500 company and included in the Fortune 500 list, with reported revenue of approximately $4.8 billion in 2013. The company offers voice, broadband, video and other related services to approximately 2.8 million residential customers and 280,000 business customers in 27 states, and employs a 100% U.S.-based work force of approximately 13,650 people. In December 2013, the company announced a $2 billion acquisition agreement to expand its presence into Connecticut, increasing its revenue on a pro forma basis to approximately $6 billion.
If you ask most Frontier employees why they decided to join the company, you're likely to hear the answer, "because of the talented people," near the top of the list. We take pride in hiring the best person for each and every position in the company so our customers get access to the highest-quality products and best possible service. That's why it's no accident that two out of three Frontier customers are "very satisfied" with our service and 92% tell us that their issues get resolved on the first call.
Providing innovative, high-quality products and unsurpassed customer service is just how we do things here. We motivate, challenge and encourage our employees to be their very best, every day – and the right team members can really make a difference in your work experience. When we asked Frontier employees what they liked best about working here, many cited* their coworkers:
- "This is a fun-loving environment. Everyone is easy to get along with, and they listen to you."
- "My bosses are incredible… so respectful, with very high business ethics. And because of that, I like the passion and tempo at which we do things – warp speed!"
- "The people I work with are genuine and dedicated."
- "I think Frontier is a great company which presents many opportunities. I also think my boss is a great person and I really enjoy working for her."
- "Wonderful people, both employees and customers, make this a great place to work."
- "I love to come to work every day because of this team. We all are focused on delighting our customers - and have fun while doing it, too."
- "I enjoy my job and most of my co-workers are like family."
- "We have great local management as well as upper management team. The company is growing… we have a positive work environment, and everyone works together as a team."
- "The people are genuinely interested in the Company and its success."
Hiring the best people requires great leadership, a strong commitment to diversity and a significant investment in our people. Our commitment allows us to fully benefit from the skills of our employees and relate to our customers, communities and shareholders, who represent all different walks of life. We have a collective responsibility to foster an environment where differences are valued and where people who look, talk and think differently can work together productively.
Managers are held accountable for hiring, retaining and maximizing a workforce of diverse thought and backgrounds. We also nurture our culture by ensuring employees are mentored properly for success and investing in an environment where all employees feel valued. Respecting and embracing what makes each of us unique drives our success and challenges us to deliver even better results.
At Frontier, we offer a competitive array of benefits that can be customized to meet the unique needs of you and your family. You'll find options you'd expect from an industry leader – such as medical, dental, vision and income protection insurances – as well as generous paid time off, 401(k) savings with company match, profit sharing, tuition reimbursement and more. These benefits reflect our understanding that you have needs both in and outside of work, and you deserve to be rewarded for your contributions to our shared success.
- Competitive salaries
- Incentives based on individual and company performance
- Reward and Recognition Programs
- Paid Time Off (PTO)
- Company Paid Holidays
- 401(k)/Profit Sharing
- Medical Coverage
- Vision Coverage
- Dental Coverage
- Short-Term and Long-Term Disability Coverage
- Life Insurance
- Business Travel Accident Insurance
- Tuition Reimbursement
- Flexible Spending Accounts (FSA)
- Supplemental Long-Term Disability Coverage
- Supplemental Life Insurance
- Dependent Life Insurance
- Personal Accident Insurance
- Legal Plan
- Employee referral bonuses
- Take the Lead incentive program
- Corporate Discounts
Are benefits available if I work part time?
Yes! Many of our locations and positions offer benefits to our part-time employees. Work hour requirements range depending on the position and work location. Some benefit examples include paid time off, 401(k) savings (including profit sharing), tuition reimbursement, sales incentives and employee discounts.
For many people, nothing is more important than flexibility. That means having options – from the benefits you receive to the actual work that you do… and when or where you do it. We understand this at Frontier, which is why we offer a number of flexible work arrangements to satisfy people who are in a variety of life stages, from college to post-retirement.
Part-time schedules. Whether you're a college student who doesn't want to wait for that diploma before gaining some professional experience, a stay-at-home mom looking to get back into the workforce or someone who simply doesn't desire a full-time work schedule, Frontier has a number of part-time positions that will meet your needs. And you don't have to sacrifice career progression, either – if you perform, you can move up and make more money.
Work-at-home opportunities. Certain positions at Frontier are eligible for a telecommuting arrangement… saving you from the frustration of a long commute, reducing fuel expenses (and harmful emissions!) and helping you achieve better work/life balance.
Job sharing. Frontier is expanding work flexibility into job sharing wherever the arrangement makes sense for the business, our employees and our customers. Everything we do must enhance the customer experience with Frontier.
Pro Resource program. We place a premium on the specialized skills of our people… especially those who have retired after years of dedicated service and contribution. Through our Pro Resource program, we invite Frontier retirees back to work with us during peak times of the year and/or through our Take the Lead sales incentive program.
|Residential Sales & Service Consultant Crystal Gentry started a work-at-home arrangement with Frontier in 2009. She was initially intrigued by the opportunity to be more accessible to her children… and quickly found that the situation helped her achieve top performance. |
"Working from home makes me more productive," says Crystal. "With fewer distractions during the day, I'm able to completely focus on my customers – which means better service for them and the opportunity for additional income (commissions) for me."
Crystal also appreciates saving time (and money!) on a commute that would mean less time to balance her family and other personal pursuits. A former featured twirler at Vanderbilt University, she now owns a baton-twirling academy in Knoxville.
"I just love my job," says Crystal. "From the work that I do every day (and where I get to do it), to the management team to the benefits – it's all great here at Frontier."
Stacey Mason, Business Sales & Service Consultant, started working with Frontier in 2003 in the Residential Service area. She moved to a Business Service role in 2006, as a Work-At-Home employee and now she works as Call Center Sales Supervisor.
At Frontier, we don't just use the word "career" because it rhymes with Frontier (although, that is kind of cool). We say it because working here is more than just a job – it's about building something for yourself and your future. If we partner with you in that process, you'll be more satisfied and the company will be more successful. In fact, our managers at every level are accountable for ensuring that at least 30% of our vacant positions are filled with internal promotions every year. And CEO Maggie Wilderotter firmly believes that succession planning is critical to the company's continued success. Below are some of the ways that we support your career development here at Frontier.
- Smooth employee on boarding with dedicated web site
- Just-in-time, on-the-job-training
- Self-paced, web-based learning
- General Manager University (for leadership)
- Ongoing performance feedback
- Tuition assistance for both bachelor's and master's degrees
Frontier Communications Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Frontier Communications full-time for more than 10 yearsPros
There is opportunities to grow with the company. it is expanding in many different directions.Cons
Investment in new technology is lacking. Frontier is focused in rural and small communities. While there is a market in small communities the margins are small thus leaving little for innovation.Advice to ManagementAdvice
Tap ALL the talent within the pool of employees. Allow people with different ways of approaching situations to have a chance to lead and manage.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3 weeks - interviewed at Frontier Communications.Interview Details
Extremely easy to get a job in customer service/sales. Difficult to come in from the outside in another position. Coming into sales/customer service is very easy, even seems to attract those who struggle to find work elsewhere.Interview Questions
Negotiation DetailsMake sure you get a detailed description of the commission, but they probably won't tell you and they won't give you a copy.Accepted OfferNeutral ExperienceAverage Interview
- Tell me about the attendance expectations of your previous employers. Answer Question
Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications for medium and large businesses in 27 states and with approximately 13,650 employees based entirely in the United...
Mission: Be the leader in providing communications services to residential and business customers in our markets.