Higher One Reviews

35 Reviews
3.2
35 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Volchek
11 Ratings
  1.  

    Error Resolution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Error Resolution Specialist in Tampa, FL (US)
    Former Employee - Error Resolution Specialist in Tampa, FL (US)

    I worked at Higher One part-time (more than an year)

    Pros

    Flexible Hours, PTO, and Excellent Team Support. If you do your job well, you will advance to other areas. Training is straight forward and self explanatory. Great support from most all areas of the company. "Great" team support. Good pay and some flexibility in hours.

    Cons

    Metrics can be somewhat rigid, but you can expect this to any remote center position. Systems used can sometimes drop out without warning, but adherence is supportive of this.

    Advice to ManagementAdvice

    Listen to your employees. Take into consideration your clients, and their concerns and address them from a corporate prospective. If repeated issues continue to rise, be objective and address them for change. I feel this would be a considerable benefit to both your employees and the company image.

    Recommends
    Positive Outlook
    No opinion of CEO

Higher One Interviews

Updated 16 Aug 2014
Updated 16 Aug 2014

Interview Experience

Interview Experience

90%
0%
9%

Getting an Interview

Getting an Interview

90%
5%
5%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Seasonal Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Higher One.

    Interview Details

    After applying online. I got an email with a few question to fill out and for me to pick a time for a phone interview. I received a phone call, he asked me a few question about my background and customer service experience. I was offered the job on the spot just had to pass a background check.

    Interview Questions
    Accepted Offer
    Easy Interview

Higher One Awards and Accolades

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Additional Info

Unlock Profile
Website www.higherone.com
Headquarters New Haven, CT
Size 1000 to 5000 Employees
Founded 2000
Type Company - Public (ONE )
Industry Finance
Revenue $100 to $500 million (AUD) per year

The higher ambition at Higher One Holdings is to facilitate higher education payments. The company provides payment processing and disbursement services to colleges and universities and their students. Designed to make financial transactions in higher education settings more efficient, the company's suite of offerings includes OneDisburse, which more than 500 US schools use to electronically distribute financial aid and other funds to students. For students, it offers the OneAccount banking service, a deposit account and debit card. The company also provides online billing... More

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