Thomas Cook

  www.thomascookgroup.com
  www.thomascookgroup.com
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Thomas Cook Reviews

41 Reviews
2.8
41 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Thomas Cook Group CEO Harriet Green
Harriet Green
14 Ratings
  1.  

    Good temporary job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Contact  in  Hoofddorp (Netherlands)
    Former Employee - Customer Service Contact in Hoofddorp (Netherlands)

    I worked at Thomas Cook full-time for less than a year

    Pros

    Friendly colleagues
    Adequate pay
    Fun product (holidays)

    Cons

    Long hours
    Legacy systems
    Poor customer service experience

    Advice to ManagementAdvice

    Please listen to your customers more. And don't airbrush your online and paper brochures

    Recommends
    Neutral Outlook
    No opinion of CEO

Thomas Cook Interviews

Updated Sep 9, 2014
Updated Sep 9, 2014

Interview Experience

Interview Experience

71%
0%
28%

Getting an Interview

Getting an Interview

33%
29%
25%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Programmer Manager Interview

    Anonymous Employee  in  London, England (UK)
    Anonymous Employee in London, England (UK)
    Application Details

    I applied online. The process took 5 weeks - interviewed at Thomas Cook.

    Interview Details

    Phone screen, half a day event followed by face to face with Hiring manager. HR are terrible on getting back to you as you progress through various rounds. Was told I excelled at the previous rounds and was given no feedback after the final round on reasons for not progressing in fact no feedback at all.

    No Offer
    Negative Experience
    Easy Interview

Thomas Cook Awards and Accolades

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Additional Info

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Website www.thomascookgroup.com
Headquarters Peterborough, United Kingdom
Size 5000+ Employees
Founded 1865
Type Company - Public (TCG)
Industry Business Services
Revenue $10+ billion (AUD) per year

Thomas Cook Group is one of the world's largest travel services companies. Catering primarily to the European market, the group helps consumers book flights, hotels, and vacation packages. The company maintains a network of more than 3,400 owned or franchised travel stores. It also operates a fleet of more than 90 aircraft (through Thomas Cook Airlines). Its brands include Airtours, Condor, Direct Holidays, Neckermann, and Sunquest. Created in 2000 by C&N Touristic's purchase of the UK's Thomas Cook Holdings Ltd., the company traces its roots back to 1841, when 32-year-old... More

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