24 Hour Fitness

  www.24hourfitness.com
  www.24hourfitness.com

24 Hour Fitness Reviews

Updated 26 November 2014
Updated 26 November 2014
521 Reviews
3.1
521 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
75 Ratings

Review Highlights

Pros
  • Hourly pay is in line with other positions, free gym membership (in 164 reviews)

  • There is a free gym membership with the job and discounts for family and friends (in 82 reviews)


Cons
  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Service rep. Chill environment. Very easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dallas, TX (US)
    Current Employee - Customer Service Representative in Dallas, TX (US)

    I have been working at 24 Hour Fitness part-time (less than an year)

    Pros

    Free membership, lots of interacting with members, flexible scheduling.

    Cons

    Policy changes, minimum wage, and if it get slow its really boring.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company for entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at 24 Hour Fitness part-time (less than an year)

    Pros

    Basic training, sales incentives for front desk, meet a lot of people, great job for while in school.

    Cons

    Low pay, repetitive, can have some people that are a handful depending what shift you work.

    Recommends
    No opinion of CEO
  3.  

    Membership manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Manager in Irvine, CA (US)
    Current Employee - Membership Manager in Irvine, CA (US)

    I have been working at 24 Hour Fitness full-time (more than 5 years)

    Pros

    -free membership
    -unlimited new interactions
    -fun environment
    -build great relationships
    -fitness driven environment

    Cons

    -no commission
    -unclear direction
    --no set requirements for promotion
    -too many politics
    -too many changes pricing policy etc

    Advice to ManagementAdvice

    -get all district leaders on same page
    -rank based on personal production

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company for great performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Manager in San Diego, CA (US)
    Current Employee - Fitness Manager in San Diego, CA (US)

    I have been working at 24 Hour Fitness full-time (more than 5 years)

    Pros

    You are paid on performance. Fun place to work, never boring

    Cons

    frequent change in management, superiors are fired often producing a sense of fear that trickles down.

    Advice to ManagementAdvice

    Perform well and you will do fine. This isn't a clock in clock out 40hrs per week type job.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company for a single person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer III in Houston, TX (US)
    Former Employee - Personal Trainer III in Houston, TX (US)

    I worked at 24 Hour Fitness full-time (less than an year)

    Pros

    Lot's of potential to grow with the company.
    They make sure people are properly trained.

    Cons

    Because the gym is 24 hours it requires you to have a flexible schedule. Unfortunately, they've lost good employees because their schedule can't adjust.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    LOTS o room for growth, compensation lacks a bit...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Manager in San Diego, CA (US)
    Current Employee - Membership Manager in San Diego, CA (US)

    I have been working at 24 Hour Fitness full-time (less than an year)

    Pros

    Lots of room for growth and tons of development! Leadership team is very much involved with the team!

    Cons

    Compensation for the job is a bit lacking. sales type job, but no commission is paid.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    group x instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness part-time (more than an year)

    Pros

    Great benefit of membership to all locations for convenience.

    Cons

    No further compensation for increasing memberships

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Decent company from corporate stand point, but still needs improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Manager, Assistant Fitness Manager, Master Trainer in San Marcos, CA (US)
    Former Employee - Fitness Manager, Assistant Fitness Manager, Master Trainer in San Marcos, CA (US)

    I worked at 24 Hour Fitness full-time (more than 5 years)

    Pros

    Number one: The clientele. Some of the best people I've had the please to work with, both professionally and on a personal basis. To clairify this, the professional relationships I built lasted for years (not typical for most staff to retain clients for 5-6 years consistently). After helping to change lives to the extent i had to opportunity to, was a truely satisfying experience. Helping clients through divorces and many types of negative experiences, losing 40-80 lbs not only changed their lives from a physical stand point, but on a confidence and psycological level was truly profound. I even attended several weddings, as my clients and I formed those type of realationships.
    The management could be hit and miss, however, there were often changes and if one didn't exacly "get along" with the mgt., as a trainer one is primarily left to manage one's own business. As long as one the trainer was productive, meaning one hit/ exceeded sales numbers you were left alone to manger your clientele. It was a lesson as in which one could learn to be an independent business owner.

    Cons

    Work life balance: Dependent on how much personal time you were willing to sacrifice. My biggest complaint was how much I was charging my clients ($70/ hour) compared to how much my maximum I could earn ($23/hr plus up to 25% commission on peronal training sales). Taking into account a 40 hour work week (training actual clients), which is pretty hard to accomplish and $8,000/mo in sales (taxed as bonus 39.5%) max gross was $5,680 with a net. So, net was $1,210 (@39.5% TR) + $2,760 (@25% TR) = $4,020.
    However, to do this, actually training 40hr/s wk means, having to book 50-60 hrs/wk due to cancellations etc. This is considering one is one is a Master Trainer (a bachelors, three nationally recognized certificatons, and over 5,000 training hours), not to mention the sacrifice of personal time. So, work/life balance if one is to pull max pay as a seasoned, dedicated trainer is virtually non-exhistent. This is a good job, not career, unless one has minimum of a bachelors, which is essential to making it into management and making a real salary, anywhere b/w 80-120k. Assuming as managemnet, one maximizes staff peroemance bonuses. If one is young, single, and willing to sacrifice a great deal of time its a gratifiying personal experice changing lives, litrerally. But supporting a family as a trainer....nope.
    If not training i.e. starting a clientele, vacation, and sick pay $8.25/hour (MINIMUM WAGE). So plainly, unless one is willing to take a significant pay cut for the time off, these benefits afforded to almost every other profession are non-existent.
    The culture on the surface if high energy and very friendly, to ensure sales a customer satisfation in this highly service oriented business. However, underneath it's an extremely competitive industry, dog eat dog, and lets face it; its business and to really trust anyone is a mistake!! My advice take care of your business, don't worry about what everyone else is doing and take care of one's clients at all cost, because other staff had and will undermine one's business given the chance. You control and are expected to manage one's business, which is a great life lesson.

    Advice to ManagementAdvice

    This advice is for upeer managemnet; when considering sustaining quaity human capital. Pay the staff what they are worth. Paying top quality a max (gross pay of $35.50) @ 40 hrs 23.00/ hr + $2,000 = $5,680/ 160 is absoluty rediculious. After leaving the company to obtain a degree in finance, this is an extremely poor business model. Which is what one learns how to do as a finance major. Breaking down financial analytics and making business consulting advice. To create long-term sustainable training profits, the company should pay their quality staff more than 50% (at maximum) for a service (keeping their facilities open) they provide for members who don't pay for training and never will. The company earns 1/2 of what the trainers work their rear-ends for and the company doesn't pay for education etc. except for everyonce in a while, they'll provide NASM cerifications. For which they have, or did have, agreements with.
    Not taking anything away from NASM, it's a great company and from my experience had/ have been at the fore front of training. Introducing functional training, which now is common place in the industry. Used to train for injury prevention, as post rehad, weight loss, muscle gain, improve sports performance for everyday people to elite sports athletes. One of the most positive moves the company had made to sontribute to the industry.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Ehhh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative Night in Pasadena, CA (US)
    Current Employee - Service Representative Night in Pasadena, CA (US)

    I have been working at 24 Hour Fitness part-time (more than an year)

    Pros

    Overnight is very laid back..no managers...hardly any members

    Cons

    No raise, gets very boring at times

    Advice to ManagementAdvice

    Raises to the ones that actually bend over backwards to cover shifts...made me stop covering

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Lacking in operations and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Exercise Instructor in Sugar Land, TX (US)
    Current Employee - Group Exercise Instructor in Sugar Land, TX (US)

    I have been working at 24 Hour Fitness as a contractor (more than an year)

    Pros

    Free membership, compensation for CEU's and continuous learning

    Cons

    Group X is an absolute joke. There is one manager for the entire region, and that is insufficient to say the least.
    Lack of communication or follow through.

    Advice to ManagementAdvice

    Get more group X managers, because there are MANY instructors in this region (at least 400) and one manager to 400 people, with 20+ clubs in a 50 mile radius is unacceptable. You will lose the good quality people that you have left.
    COMMUNICATE with the team-- including the GroupX fitness instructors. Lack of communication is LETHAL.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at 24 Hour Fitness? Share Your Experiences

24 Hour Fitness

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.