ADP Reviews

Updated 24 April 2015
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2,239 Reviews
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
943 Ratings

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)

Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Totalource District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager in New York, NY (US)
    Current Employee - District Sales Manager in New York, NY (US)

    I have been working at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best company I have ever worked for:
    1) They know how treat their employees as a professionals.
    2) They train you and don't expect you to be a genius after the first two or three months like other companies I worked at.
    3)They reward you just by hitting your goals.
    4)This is a career not a job. Management have all been reps for over 8 years so its not a kid who just sold well for a year trying to teach you what to do.
    5)Oh and selling a product that people need is always a great thing too.
    6) Money!
    7) the company knows and respects you have a personal life outside of work.

    Cons

    I have to wear a suit everyday (oh well)

    Advice to Management

    Keep doing what your doing.

    ADP Response

    Apr 23, 2015Project Specialist: Branding, Marketing, & Social Media Talent Acquisition

    Sorry you have to wear a suit everyday - Thank you for the honest review!

  2. Big US company, with strong US culture. Australia struggles as does not have same depth of product offering as US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at ADP (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great sales training (onboarding and ongoing), strong support available and large, stable company.

    Cons

    Current leadership in Australia is out of touch with market and employees. Lots of staff churn and IP is spilling out the door! Product is outdated with no real plan to update in the near future. Very difficult to sell on value when the product is far from where it needs to be in the market. No real opportunity to move up, as most managerial jobs are hired externally and/or employees from the US are moved out for a 3 year term.

    Advice to Management

    Engage with your employees (especially the head of Australia). Talk to them (not just "at" them), make them feel they are part of the organisation not just doing a job. Product needs serious upgrade/improvement.

  3. Poor Management and Lack of Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Melbourne
    Current Employee - Web Developer in Melbourne

    I have been working at ADP full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Virtually impossible to get fired.

    Cons

    No real prospects.
    Salary just keeps pace with CPI.
    /no bonuses.
    No christmas party.

    Advice to Management

    IT keeps ADP alive and IT is the people with the skills to make that happen. Lose the people and it will cripple the business.

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  5. good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP (More than a year)

    Pros

    great culture, leadership good, fun and friendly atmosphere

    Cons

    need to increase salaries after certain period

  6. Positives and Negatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne
    Current Employee - Anonymous Employee in Melbourne

    I have been working at ADP full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are good and care about their clients.

    Cons

    Lack of budget for training and lack of budget in general

    Advice to Management

    Listen to your staff and invest in them.

  7. Helpful (25)

    Great sales experience that builds the foundation for the rest of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Accounts District Manager in Indianapolis, IN (US)
    Former Employee - Major Accounts District Manager in Indianapolis, IN (US)

    I worked at ADP full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    ADP is an excellent foundation for your sales career. The company offers solid benefits, great quality of life, and famous sales training. The compensation is decent but top performers do very well. While working at ADP you will work with hard-working, talented individuals that genuinely care about your development. Management quality varies by region (my leadership team was great) and business unit - e.g., SBS is known for micro-managing while Majors and Nationals are more collegial. In addition, there are numerous routes for your career at ADP if you buy into the culture and mission. At ADP, you will truly become a better sales professional if you commit yourself to being successful.

    Cons

    Parallel to the pros of working here, ADP is known as " sales training for your next job." - i.e., ADP trains its salesforce well but struggles with retention. Basically, other companies heavily recruit ADP reps and will offer highly-attractive compensation packages. While ADP's benefits are good, many perceive the benefits as a "carrot on a string" - e.g., 401k and stock awards don't vest to you until after 2 years of continued service. Leadership will tell you that you can make amazing money due to uncapped commissions. This is true if you are an elite performer; however, across the board you can make more money elsewhere (and recruiters know this) and to get to elite level it takes many years of time invested. Going to the highly-coveted Presidents' Club used to be strictly based on revenue sold but now there are several restrictions such as blanket "unit gates" that are easily achievable in some markets and extremely difficult in others. Furthermore, ADP sales is a sign-and-move-on type of sale. There is no residual income. Deal-slinging hustlers will love this type of role but relationship-builder sales types often get frustrated over time. It's no mystery that this type of sale is a grind. Some of the biggest challenges in selling at ADP are poor client service support (you will constantly have to deal with client issues), horrendous implementation due to overworked/understaffed implementation teams (keep in mind your commission comes down if a new client doesn't continuously process for 6 months or never starts); and lack of product innovation (competitors are offering the same thing for less expensive). Much of this red tape significantly distracts the salesforce from driving more sales. The ADP brand perception is slowly deteriorating in the marketplace due to these issues. Executive-level management recognizes these problems but ADP takes a really long time to make changes and sometimes employees wonder if fixing these problems is truly a top priority. For this reason, ADP does a great job on the front-end (i.e., training, culture, etc) but slacks on the back-end (i.e., client support, internal red tape, etc) leading to employee turnover. You will meet many great sales professionals at ADP; some will grow within the company and many will move on.

    Advice to Management

    Leadership, please address the 3 major problems listed above. Ex-ADP reps continuously say these are issues that drove them to consider other opportunities, yet they never seem to get fixed. Make your weaknesses your greatest strengths! Being a SAAS company, your technology alone is not winning deals. Clients want great service as well. Spending more money in service and implementation would save you a ton of money in both client and employee retention. Also, decide what level of talent you want by adjusting compensation accordingly. Both your competitors and companies outside your industry are offering noticeably better compensation packages, yet you continue to believe that "uncapped commissions" will keep top reps when selling ADP is becoming more and more difficult.

  8. Director in HR

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time

    Recommends
    Recommends

    Pros

    Relationship oriented; friendly culture and focused on advancing diversity and inclusion
    Good work life balance
    Subject Matter Experts in HCM
    Moving forward with technology

    Cons

    Hard to get and keep talent from other industries
    A little bureaucratic and takes a while to execute on decisions

  9. Fantastic organization that everyone should spend some time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Whitehouse Station, NJ (US)
    Former Employee - Vice President in Whitehouse Station, NJ (US)

    I worked at ADP (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Open minded leadership
    Working hard to be the Innovative industry leader
    Smart with spinoffs, mergers & acquisitions

    Cons

    Conservative compensation needs to be improved.

    Advice to Management

    Build more stuff yourself and continue to grow your inside sales and biz dev teams.

    ADP Response

    Apr 23, 2015Project Specialist: Branding, Marketing, & Social Media Talent Acquisition

    Thank you for the review. We appreciate your honest and clear opinion.

  10. first job out of college and I hope to make it my last before retirement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ADP Totalsource District Manager in New York, NY (US)
    Current Employee - ADP Totalsource District Manager in New York, NY (US)

    I have been working at ADP full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Young atmosphere, extremely positive environment, unlimited opportunities

    Cons

    Lots of competition out there in the same industry.

    ADP Response

    Apr 23, 2015Project Specialist: Branding, Marketing, & Social Media Talent Acquisition

    Glad to have you on the team! ADP does have significant competition in the space, but with great associates and clear strategy we don't plan on giving up any ground! Thanks for the review. ◉◡◉

  11. Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Barcelona (Spain)
    Current Employee - Coordinator in Barcelona (Spain)

    I have been working at ADP full-time (More than a year)

    Pros

    Great atmosphere. Organised company. Employees and environment is very professional. Humor is healthily sprinkled throughout the day. Even though it is a corporation, at the Barcelona branch it feels friendly and not every one is out for themselves or cut throat like other corporations I have worked for. Moderate diversity and high gender balance (not in leadership though).
    Good managers who want the best from you and for you in terms of training and growth. They want retention so they work on that. Strong team camaraderie throughout org. Annual bonus :) and health insurance. Quite flexible with working from home/remotely - depends on position though. Healthy life/work balance. Interesting social responsibility (giving back) initiatives.

    Cons

    Salary is normal for Spain but still not good enough considering employees education and experience within such a profitable corporation.
    Always lots of work and deadlines..so improving organisational ways takes time and effort..so change is slow across departments.

    Advice to Management

    Keep listening to employee feedback..especially for intuitive software designs that work on launch, effective cross dept communication, and introduce decent pay increases.

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