ADP

  www.adp.com
  www.adp.com
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ADP Reviews

Updated 30 September 2014
Updated 30 September 2014
1,820 Reviews
3.5
1,820 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
741 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 135 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 49 reviews)


Cons
  • If you are in an individual contributor role, kiss your work life balance goodbye (in 40 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Poor Management and Lack of Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer  in  Melbourne
    Current Employee - Web Developer in Melbourne

    I have been working at ADP full-time for more than 5 years

    Pros

    Virtually impossible to get fired.

    Cons

    No real prospects.
    Salary just keeps pace with CPI.
    /no bonuses.
    No christmas party.

    Advice to ManagementAdvice

    IT keeps ADP alive and IT is the people with the skills to make that happen. Lose the people and it will cripple the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Big US company, with strong US culture. Australia struggles as does not have same depth of product offering as US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at ADP for more than 3 years

    Pros

    Great sales training (onboarding and ongoing), strong support available and large, stable company.

    Cons

    Current leadership in Australia is out of touch with market and employees. Lots of staff churn and IP is spilling out the door! Product is outdated with no real plan to update in the near future. Very difficult to sell on value when the product is far from where it needs to be in the market. No real opportunity to move up, as most managerial jobs are hired externally and/or employees from the US are moved out for a 3 year term.

    Advice to ManagementAdvice

    Engage with your employees (especially the head of Australia). Talk to them (not just "at" them), make them feel they are part of the organisation not just doing a job. Product needs serious upgrade/improvement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP for more than a year

    Pros

    great culture, leadership good, fun and friendly atmosphere

    Cons

    need to increase salaries after certain period

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  5.  

    Positives and Negatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Melbourne
    Current Employee - Anonymous Employee in Melbourne

    I have been working at ADP full-time for more than 10 years

    Pros

    The people are good and care about their clients.

    Cons

    Lack of budget for training and lack of budget in general

    Advice to ManagementAdvice

    Listen to your staff and invest in them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Client Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Representative  in  Indianapolis, IN (US)
    Former Employee - Client Services Representative in Indianapolis, IN (US)

    I worked at ADP full-time for more than 5 years

    Pros

    Great training. company sends you out for training. Company paid, no out of pocket expenses. Company puts a lot of $$ into their employee's. At the time I joined company in 2006, you were given 40 hours vacation 40 hours sick and were paid for all the major holidays promotions truly come from within

    Cons

    stressful environment. especially during year end.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Strong and Solid Organization - Overall Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant  in  San Dimas, CA (US)
    Current Employee - Business Consultant in San Dimas, CA (US)

    I have been working at ADP full-time for more than 5 years

    Pros

    ADP is a solid organization Work/Life balance - getting to work from home. Team culture is enabled.

    Cons

    Salary is low compared to competitors consulting positions. Also, it is very hard to advance into higher roles as it seems tenured employees trump newly hired outside experience. Advancement in the form of stretch assignments is how they operate vs. asking what YOUR professional goals are. You must work hard, pay your dues in time and proving yourself first, then you can ask for advancement. The Sales and Sales Support areas in the organization are very political. It's best to know who and when you can go to for advice. Everyone talks!

    Advice to ManagementAdvice

    Be a collaborative and transformational leaders. The approach is very directive and authoritarian. It is a sales environment, however to retain employee assets its important to ask your teams "what their professional goals are" vs. assume they want to grow internally in that unit. Help guide them into building skillset and roles that fit their future vision.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst  in  Alpharetta, GA (US)
    Current Employee - Client Service Analyst in Alpharetta, GA (US)

    I have been working at ADP full-time for more than 8 years

    Pros

    ADP has an outstanding benefits package. Training is available to any who want it. I am currently making use of the tuition reimbursement program and management has been exceedingly accommodating. I've learned a lot about myself as an employee.

    Cons

    ADP seems to have the practice of squeezing water from a stone. That is, ADP will work people to the bone and beyond before they even think of filling a position on a team. The trend towards smart-shoring (hiring associates from areas in the US with a lower cost of living) and off-shoring (hiring associates in India and the Philippines, or moving certain functions over there) does not make operations as efficient.

    Advice to ManagementAdvice

    Invest in product development. Avoid the "shiny new toys" on the market. Excel at what you do. Also, invest in employees. Listen to them the first time, and not when you're in a pickle.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good start to career in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SBS District Manager
    Current Employee - SBS District Manager

    I have been working at ADP full-time

    Pros

    Good work life balance at adp

    Cons

    business cycle is churn and burn.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place but slowly changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Consultant  in  Elk Grove Village, IL (US)
    Current Employee - Client Service Consultant in Elk Grove Village, IL (US)

    I have been working at ADP full-time for more than 3 years

    Pros

    Training is down well but more work is being loaded onto employees

    Cons

    employees who do hard work can be over looked for future promotions

    Advice to ManagementAdvice

    create a more open environment where employees know what the plan is for the company as well as where the future personal growth for employees is

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    HCM ISM

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Competitive compensation and benefits incentives

    Cons

    Field partnership hierarchy can limit your ability to reach full potential.

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