AT&T

  www.att.com
  www.att.com

AT&T Reviews

Updated 24 October 2014
Updated 24 October 2014
5,897 Reviews
3.3
5,897 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,742 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 298 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 156 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 261 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 283 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Early days were great with strong leadership that understood the Australian Market well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Account Director in Melbourne
    Former Employee - Global Account Director in Melbourne

    I worked at AT&T full-time (more than 5 years)

    Pros

    All the people supporting sales are great to work with as they are supportive and are willing to go the extra mile in a process orientated environment.

    Cons

    Salary is competitive although work-life balance is challenging working across multiple time zones. Limited solution set available in Asia-Pac.

    Advice to ManagementAdvice

    Find some strong differentiation in the Australian market place. Stop being a me too player and relying on the brand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 8 people found this helpful  

    Overall Good Company - I've enjoyed my 30+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMTS in Atlanta, GA (US)
    Current Employee - PMTS in Atlanta, GA (US)

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Pay is decent. Work is challenging if not outright FUN. As a lab, new tech is being actively analyzed.

    Cons

    The company has a heavily political atmosphere. It's not necessarily what you know but who you know. To much brown-nosing.
    We have too few technically proficient workers and way too many "lets call a meeting" project managers. A lot of wasted time.
    Legacy SBC employees get paid more than legacy BellSouth employees. Don't ask me how I know. I know, people talk.

    Advice to ManagementAdvice

    Quit outsourcing. Quit paying new hires the same (or more) than high rated long time employees. The pay plan obviously needs to be revised. How can a new employee I trained be hired at a higher rate than me?

    Create a more vibrant technical career ladder. Today we have but a paper shell of one.

    Quit the turmoil. Who in their right mind starts up capital spending in march and shuts it down in june?

    You need to bring back proprietorship in the company. Most new hires see this as only a temp job. They know you are screwing the long time employees with stagnant wages. Who would want to buy into this?

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Long history, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Manager in Houston, TX (US)
    Current Employee - Network Operations Manager in Houston, TX (US)

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC.
    Lots of opportunities for development if you are in the right city.
    Innovative company which has survived throughout the turbulence of the telecom industry.
    Very talented people working on new technology.
    Good (but not great) pay and benefits.

    Cons

    If you are not mobile, you won't advance, regardless of how good your skills are.
    Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable."
    Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough.
    Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

    Advice to ManagementAdvice

    Use your own technology to get the best workers, regardless of physical location.
    Be more honest about future plans and don't limit opportunities for people who want to move into other parts of the business.
    Don't try to achieve profitability by short-changing employees. They will leave, whether voluntarily or involuntarily, and will cause damage to the brand in the process.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    rsc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC in Deer Park, NY (US)
    Current Employee - AT&T Mobility RSC in Deer Park, NY (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    The pay is really good especially since it does not require a college degree. i would recommend that anyone work here.

    Cons

    the hours aren't the best out there. working here you cant have a family because the schedules are made based on seniority.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Great Company with Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Sulphur, LA (US)
    Current Employee - Retail Sales Consultant in Sulphur, LA (US)

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Pay, Co Workers, Benefits, Values, Job Security. It really is a great company to work for. Especially if you do not hold a degree.

    Cons

    Constant Change and Expectations. The constant change and hours are why I left. Also managers playing favorites (happens everywhere). Also new hires earned more than seasoned employees. It sends a message that seniority is not appreciated and you are replaceable.

    Advice to ManagementAdvice

    Consider how changes effect front line employees and not just shareholders

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    I have had the opportunity to move up in the company. If you work hard it pays off. I love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Houston, TX (US)
    Current Employee - Retail Sales Consultant in Houston, TX (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Good benefits, good people, if you move up they will take care of you

    Cons

    None, good company, none good company

    Advice to ManagementAdvice

    Listen to your people. Micro management isn't the key

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing progressive collaborative team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Marketing Analytics in San Francisco, CA (US)
    Current Employee - Marketing Analytics in San Francisco, CA (US)

    I have been working at AT&T as a contractor (less than an year)

    Pros

    team oriented very fast paced always ahead of technology curve, superior environment

    Cons

    working as contractor not a lot of opportunity for training and learning cutting edge technologies

    Advice to ManagementAdvice

    More training opportunities to advance in analytics field

  9.  

    A Very Good Company with Many New Changes for the Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at AT&T full-time (more than 10 years)

    Pros

    I worked 30 plus years at AT&T and have had a good tenure while there. Lots of changes over the last 30 years and more on the way. This will not be the company I hired on with as they have had to change with competition and a growing need for more advanced services.

    Cons

    AT&T is a union shop and my experiences with the CWA Union were very negative. Additionally, when I was promoted to local first level management it was a nightmare with the micromanagement that was applied by mid and upper management. Goals were established that opposed each other which made life very confusing. Also, lots of favoritism.

    Advice to ManagementAdvice

    Allow lower levels of management to make decisions that will foster teamwork with their subordinates. Make sensible requests that allow lower management to work reasonable hours and grow as managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    technician

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    great benefits, compensation and management

    Cons

    none at this moment to report

  11.  

    Awesome pay, solid management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Saint Louis, MO (US)
    Current Employee - AT&T Retail Sales Consultant in Saint Louis, MO (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    Great Pay culturesvgreat, great values, tons of resources

    Cons

    None at all theplace is rocking

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.