AT&T

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AT&T Reviews

Updated 29 September 2014
Updated 29 September 2014
5,705 Reviews
3.3
5,705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,647 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 289 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 149 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 241 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 274 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Early days were great with strong leadership that understood the Australian Market well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Account Director  in  Melbourne
    Former Employee - Global Account Director in Melbourne

    I worked at AT&T full-time for more than 5 years

    Pros

    All the people supporting sales are great to work with as they are supportive and are willing to go the extra mile in a process orientated environment.

    Cons

    Salary is competitive although work-life balance is challenging working across multiple time zones. Limited solution set available in Asia-Pac.

    Advice to ManagementAdvice

    Find some strong differentiation in the Australian market place. Stop being a me too player and relying on the brand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    working for at&t has been a challenging and rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician
    Current Employee - U-Verse Premises Technician

    I have been working at AT&T full-time for more than a year

    Pros

    decent pay, plenty of hours, meet interesting people, room for advancement.

    Cons

    every aspect of your job is analizes

    Advice to ManagementAdvice

    get rid of the peopl milking the system and keep those who care.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Very Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HR-Benefits  in  Dallas, TX (US)
    Current Employee - HR-Benefits in Dallas, TX (US)

    I have been working at AT&T full-time for more than 10 years

    Pros

    It's a growing, diverse company, with many benefits in addition to a good salary and bonuses. Although they have restructured their bonus system in the last year, it is still a very fair way of compensating employees. They spend money on training and keeping us up to date on our skills set. Most management is approachable with issues you might have that need to be worked out. They have started Employee Engagement Surveys which really help them focus on what we as employees are thinking and how they can approach solutions.

    Cons

    In the past there has not been a clear path to getting the "next job" or promotion. It's a hit or miss approach. Recently, they put in place more of an outline of what you need to do to get your next new job or promotion, but the promotion aspect of the job is not one that is in line with more responsibility translates into an automatic raise. You have to wait for the annual review, so you are stuck in maybe getting an increase once a year, and it is usually not even keeping up with the rate of inflation. We have union employees, so every three years or so, we have to train for completely different jobs to take over their slots in case of a strike. These jobs are totally out of our realm of experience or expertise, and we are required to train for them while keeping up with our own work load at the same time. There is still this stigma that if your boss does not want to release you to a new job or promotion, they can deny you moving to an opportunity, which I think just translates into bosses not wanting to let go of great team members, instead of exercising their leadership skills in developing their team members to move on and ahead. They don't want to lose their good workers. I don't think that releaseability should be left solely to their whims.

    Advice to ManagementAdvice

    Take more of an attitude of developing your team members into the next opportunity. This strengthens the company and lends itself to great employee relations. You are on the right track with recent developments in that area. I come to work to make a living primarily, but also to do a good job for you, so help me do both.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company to invest your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Norristown, PA (US)
    Current Employee - Senior Project Manager in Norristown, PA (US)

    I have been working at AT&T full-time for more than 10 years

    Pros

    Room for growth. Diversity in what you can do in this company.

    Cons

    Medical benefits could be better.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Always preparing for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT  in  Saint Louis, MO (US)
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in Saint Louis, MO (US)

    I have been working at AT&T full-time for more than 10 years

    Pros

    AT&T provides multiple avenues for personal growth to keep you prepared for technological changes

    Cons

    As soon as you master something new, there are always more things to learn and master

    Approves of CEO
  7.  

    This place is beyond great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  Brookfield, WI (US)
    Current Employee - AT&T Retail Sales Consultant in Brookfield, WI (US)

    I have been working at AT&T full-time for less than a year

    Pros

    Great place to make a lot of money fast.

    Cons

    A work ethic is always required.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    37 Years of Service - Outstanding Career, led many large teams - sames and support, staff support, billing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Atlanta, GA (US)
    Former Employee - Director in Atlanta, GA (US)

    I worked at AT&T full-time for more than 10 years

    Pros

    Promotion, training, great products, vacation, compensation,leadership, training, travel, strong leadership at all levels, opportunity for personal development, community involvment

    Cons

    Health benefits could be stronger,

    Advice to ManagementAdvice

    I was very pleased with all facets of my career

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Long hours, decent pay for what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Decent pay and free phone

    Cons

    Hours suck since its retail

    Advice to ManagementAdvice

    End the politics, we don't need that.

  10.  

    Service Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Was a family orientated place , Flexibility and ability to move up

    Cons

    Very strict attendance policy. Lots of favoritism on the job

    Advice to ManagementAdvice

    Treat all employees the same.

  11.  

    Innovated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Arlington, TX (US)
    Current Employee - Customer Service Representative in Arlington, TX (US)

    I have been working at AT&T full-time for more than 10 years

    Pros

    excellent benefits and pay, variety of positions within

    Cons

    its not real easy to promote to management

    Advice to ManagementAdvice

    Promote more non management

    Recommends
    Positive Outlook
    Approves of CEO

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